8086:0126 X crashes when Impress antialiasing on Lenovo X220 Intel drivers

[Carlos Moffat]

Hi,

I have a Lenovo X220. I've noticed that from time to time Impress would freeze X11. By that I mean I can still move the mouse but everything else (including the keyboard) is frozen. A reliable way to trigger the bug is:

1) make sure that "antialiasing" is turned on in "Options->View" (you might want to restart, I don't know if this setting change applies on the fly)
2) Create an empty file
3) Drag and drop an image into the slide
4) Select with the mouse and "shake it" (move it around the screen) as fast as you can for maybe 5-10 seconds
5) Crash!

This happens every time in the Lenovo X220 (running compiz). I am attaching the Xorg.0.log containing a backtrace, which I got by sshing into the frozen machine: https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/816075/+attachment/2231837/+files/Xcrash.log

This backtrace was obtained using Natty:

lsb_release -rd
Description: Ubuntu 11.04
Release: 11.04

libreoffice:
  Installed: 1:3.3.3-1ubuntu1
  Candidate: 1:3.3.3-1ubuntu1
  Version table:
 *** 1:3.3.3-1ubuntu1 0
        500 http://ppa.launchpad.net/libreoffice/ppa/ubuntu/ natty/main amd64 Packages
        100 /var/lib/dpkg/status
     1:3.3.2-1ubuntu5 0
        500 http://mirror.netlinux.cl/ubuntu/ natty-updates/universe amd64 Packages
     1:3.3.2-1ubuntu4 0
        500 http://mirror.netlinux.cl/ubuntu/ natty/universe amd64 Packages

ApportVersion: 1.23-0ubuntu4
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,decor,obs,mousepoll,wall,place,resize,move,grid,snap,vpswitch,compiztoolbox,regex,imgpng,gnomecompat,animation,session,staticswitcher,expo,workarounds,fade,scale,unityshell]
CompositorRunning: compiz
DistUpgraded: Log time: 2011-10-17 18:26:52.977736
DistroCodename: oneiric
DistroRelease: Ubuntu 11.10
DistroVariant: ubuntu
DkmsStatus:
 tp-smapi, 0.41, 3.0.0-14-generic, x86_64: installed
 tp-smapi, 0.41, 3.0.0-15-generic, x86_64: installed
 tp-smapi, 0.41, 3.0.7-030007-generic, x86_64: installed
 tp-smapi, 0.41, 3.2.1-030201-generic, x86_64: installed
 tp-smapi, 0.41, 3.2.2-030202-generic, x86_64: installed
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:21da]
InstallationMedia: Ubuntu 10.04.2 LTS "Lucid Lynx" - Release amd64 (20110211.1)
MachineType: LENOVO 4286CTO
Package: xserver-xorg-video-intel 2:2.15.901-1ubuntu2.1
PackageArchitecture: amd64
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_US.UTF-8
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.2-030202-generic root=UUID=21a45901-4a38-4b35-aebf-25cac5393e21 ro quiet splash pcie_aspm=force i915.i915_enable_rc6=1 vt.handoff=7
Tags: oneiric running-unity ubuntu compiz-0.9
Uname: Linux 3.2.2-030202-generic x86_64
UpgradeStatus: Upgraded to oneiric on 2011-10-18 (110 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 12/01/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 8DET56WW (1.26 )
dmi.board.asset.tag: Not Available
dmi.board.name: 4286CTO
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8DET56WW(1.26):bd12/01/2011:svnLENOVO:pn4286CTO:pvrThinkPadX220:rvnLENOVO:rn4286CTO:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 4286CTO
dmi.product.version: ThinkPad X220
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.6+bzr20110929-0ubuntu6
version.ia32-libs: ia32-libs 20090808ubuntu26
version.libdrm2: libdrm2 2.4.26-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 7.11-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.11-0ubuntu3
version.xserver-xorg: xserver-xorg 1:7.6+7ubuntu7.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.6.0-1ubuntu13
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.15.901-1ubuntu2.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

[Carlos Moffat (carlos-eldiabloenlosdetalles)]

apport information

[Björn Michaelsen (bjoern-michaelsen)]

a) driver module prominent in the backtrace b) reported explicitly against compiz c) not reproducable on nvidia here => most likely an X11 driver issue. Closing for Libreoffice.

[John Pye (jdpipe)]

FWIW there is a thread that points to this bug here:
http://ubuntuforums.org/showthread.php?t=1753948

Quite a few Lenovo users reporting the problem. I have the problem with a Lenovo X1, but with Calc, not Impress. Presume it's still the same though.

[Mario S. (sm666)]

Hi,
as far as I can guess this, this is not a Lenovo issue, but a problem of the implementation of the graphic drivers. (i am SM666AT in the above mentioned ubuntuforum-thread) My PC is a HP Elitebook and uses the "Intel(R) Sandybridge" drivers, that are also used in the Lenovos. And as soon as I turn of anti-aliasing in Libreoffice, I experience no more freezes ...

thanx,
SM

[Mario S. (sm666)]

Ah, I forgot: I experienced problems in Writer and Calc, just tried to copy and paste things around and soon got stuck. (only Magic SysRq Keys unfreezed the system!!!)

SM

[penalvch (penalvch)]

Carlos Moffat, thank you for reporting this bug and helping make Ubuntu better. WIth the Lenovo X220, please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-cli -u 816075 -p xserver-xorg-video-intel

Please execute the following command and attach the file to this bug report:
lspci -vvnn > 'lspci -vvnn.txt'

Please attach the information requested from: https://wiki.ubuntu.com/X/Troubleshooting/Freeze
Regarding this problem happening with your nvidia based computer, please file a separate report against it's driver.

[John Pye (jdpipe)]

To clarify, in LibreOffice 3.3.4, in the Options menu, under View, should I have:

* "Graphics Output" -> "Antialiasing" turned OFF
* "User Interface" -> "Screen font antialiasing" turned ON (from 1 pixels)

Is that correct?

[Robert Harrison (rjharrison)]

Running on a Thinkpad X1 (sandybridge) I was experiencing random crashes of libreoffice (impress and writer) until I disabled the antialiasing after which I have not experienced a single crash. To verify this was the cause I turned antialiasing back on and sure enough the problem returned.

[John Pye (jdpipe)]

I updated to 11.10 and Unity-2D and LibreOffice crashes have ceased. Still have the antialiasing option turned off, so that could also have been the fix.

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-intel (Ubuntu) because there has been no activity for 60 days.]

[Carlos Moffat (carlos-eldiabloenlosdetalles)]

I've changed the status because this bug is alive and kicking in Oneiric, and I'm the original poster.

[penalvch (penalvch)]

Carlos Moffat, required information from comment #7 not provided. Status -> Incomplete.

[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

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[Carlos Moffat (carlos-eldiabloenlosdetalles)]

Christopher.

yes, I apologize for the delay. I had kind of forgotten about this bug as I turned off antialiasing in LibreOffice impress and that reduced the freezes to very rare ocations. But having AA off creates its own display problems with non-trivial presentations, so I turned it back on a few days ago, just to have LO freeze up very soon thereafter.

I've now attached the info you requested.

[Laurens Bosscher (laurens-laurensbosscher)]

I can confirm this bug with a different Sandy Bridge laptop (Dell XPS 15).

With more and more Sandy Bridge laptops being released I think this counts as high priority.

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-intel (Ubuntu) because there has been no activity for 60 days.]

[Carlos Moffat (carlos-eldiabloenlosdetalles)]

This bug is still very much present in Precise.

[penalvch (penalvch)]

Still missing information from https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/816075/comments/7 .

[bugbot (bugbot)]

We're closing this bug since there has not been a response from the original reporter. However, the issue still exists please feel free to reopen with the requested information. If you're not the original reporter, we'd prefer you file a new bug report.

Some tips:

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    Bugs marked as affecting the development version tend to get priority attention.

  * The `xdiagnose` utility has functionality for enabling debugging and
    analyzing a few common X problems.

  * Tag your bugs with the Ubuntu versions you have reproduced the issue in.

  * See https://wiki.ubuntu.com/X/Reporting for tips on writing good bug reports.