Starting HP Toolbox brings system to a grinding halt
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
Incomplete
|
Undecided
|
Unassigned | ||
hplip (Ubuntu) |
Incomplete
|
High
|
Unassigned | ||
xorg-server (Ubuntu) |
Confirmed
|
High
|
Unassigned |
Bug Description
If I try to start the app, my computer slowly becomes unresponsive. The app never loads and I have to restart.
ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: hplip-gui 3.11.5-1ubuntu1
ProcVersionSign
Uname: Linux 3.0.0-5-generic i686
Architecture: i386
Date: Tue Jul 19 19:31:20 2011
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Alpha i386 (20110717)
Lpstat: device for Photosmart-
MachineType: Dell Inc. MXC061
PackageArchitec
Papersize: letter
PpdFiles: Photosmart-
ProcEnviron:
LANGUAGE=en_US:en
LANG=en_US.UTF-8
LC_MESSAGES=
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/10/2007
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.name: MXC061
dmi.sys.vendor: Dell Inc.
Changed in hplip (Ubuntu): | |
importance: | Undecided → High |
Changed in xorg-server (Ubuntu): | |
status: | New → Confirmed |
In a terminal window run the command
hp-toolbox -g | tee hp-toolbox.log
When the computer has gotten unresponsive, kill hp-toolbox or restart the computer. Attach hp-toolbox.log to this bug report.
The command shows the logging also in the terminal window. Does the logging suggest that the hp-toolbox falls into an endless loop or does it stop logging (hp-toolbox waiting for something) when the computer gets unresponsive?
Was your printer turned on when you started hp-toolbox?
I cannot reproduce the problem. I have very many HP printers and not all are connected and turned on, but for me the hp-toolbox does not show the problem.