Unity/Xserver crashes when in docking station

Bug #810283 reported by Andi Albrecht
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Unity
Invalid
Undecided
Unassigned
unity (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Unity/Xserver crashes in the following situation:

- switch to integrated graphics in bios (intel)
- boot
- gdm autologin into unity --> everything works fine
- shutdown
- switch to ATI graphics card in bios (ATI Technologies Inc Mobility Radeon HD 3650)
- place laptop in docking station with second monitor connected
- boot
- gdm autologin into unity

And then the only wallpaper is displayed, but no unity or anything else. Then repeatingly every 3 or 4 seconds the screen gets black and the wallpaper is displayed again. Occasionally the XServer freezes (laptop display turns black and looks like it "melts"). Switching to a console and running "service gdm restart" as root brings up unity without further issues then.

I've placed a similar comment on issue #772513. The issue is still there for me on a fully updated Ubuntu 11.04.

Attached is the output of dmesg before restarting gdm. Maybe the line

[ 60.180068] radeon 0000:01:00.0: GPU lockup CP stall for more than 10000msec

is of interested as it was written on console while it happened.

Please let me know if you need additional information.
---
Architecture: amd64
CompizPlugins:
 Error: command ['gconftool-2', '--get', '/apps/compiz-1/general/screen0/options/active_plugins'] failed with exit code -6: **
 GLib-GIO:ERROR:/build/buildd/glib2.0-2.28.6/./gio/gdbusconnection.c:2279:initable_init: assertion failed: (connection->initialization_error == NULL)
DistUpgraded: Fresh install
DistroCodename: natty
DistroRelease: Ubuntu 11.04
DistroVariant: ubuntu
GconfCompiz:
 Error: command ['gconftool-2', '-R', '/apps/compiz-1'] failed with exit code -6: **
 GLib-GIO:ERROR:/build/buildd/glib2.0-2.28.6/./gio/gdbusconnection.c:2279:initable_init: assertion failed: (connection->initialization_error == NULL)
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110201.2)
InstallationMedia_: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110201.2)
InstallationMedia__: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110201.2)
Package: unity 3.8.16-0ubuntu1~natty1
PackageArchitecture: amd64
ProcEnviron:
 LANGUAGE=de_DE:de:en_GB:en
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.38-11.47-generic 2.6.38.8
ProcVersionSignature_: Ubuntu 2.6.38-11.47-generic 2.6.38.8
ProcVersionSignature__: Ubuntu 2.6.38-11.47-generic 2.6.38.8
Tags: natty natty natty ubuntu
Uname: Linux 2.6.38-11-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

version.compiz: compiz 1:0.9.4+bzr20110606-0ubuntu1~natty2
version.ia32-libs: ia32-libs 20090808ubuntu13
version.libdrm2: libdrm2 2.4.23-1ubuntu6
version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.2-0ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.2-0ubuntu2
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu7.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu7
---
Architecture: amd64
CompizPlugins:
 Error: command ['gconftool-2', '--get', '/apps/compiz-1/general/screen0/options/active_plugins'] failed with exit code -6: **
 GLib-GIO:ERROR:/build/buildd/glib2.0-2.28.6/./gio/gdbusconnection.c:2279:initable_init: assertion failed: (connection->initialization_error == NULL)
DistUpgraded: Fresh install
DistroCodename: natty
DistroRelease: Ubuntu 11.04
DistroVariant: ubuntu
GconfCompiz:
 Error: command ['gconftool-2', '-R', '/apps/compiz-1'] failed with exit code -6: **
 GLib-GIO:ERROR:/build/buildd/glib2.0-2.28.6/./gio/gdbusconnection.c:2279:initable_init: assertion failed: (connection->initialization_error == NULL)
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110201.2)
InstallationMedia_: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110201.2)
InstallationMedia__: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110201.2)
Package: unity 3.8.16-0ubuntu1~natty1
PackageArchitecture: amd64
ProcEnviron:
 LANGUAGE=de_DE:de:en_GB:en
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.38-11.47-generic 2.6.38.8
ProcVersionSignature_: Ubuntu 2.6.38-11.47-generic 2.6.38.8
ProcVersionSignature__: Ubuntu 2.6.38-11.47-generic 2.6.38.8
Tags: natty natty natty ubuntu
Uname: Linux 2.6.38-11-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

version.compiz: compiz 1:0.9.4+bzr20110606-0ubuntu1~natty2
version.ia32-libs: ia32-libs 20090808ubuntu13
version.libdrm2: libdrm2 2.4.23-1ubuntu6
version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.2-0ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.2-0ubuntu2
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu7.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu7
---
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,compiztoolbox,decor,imgpng,vpswitch,place,neg,resize,snap,regex,grid,mousepoll,session,gnomecompat,move,unitymtgrabhandles,animation,wall,expo,workarounds,ezoom,staticswitcher,fade,scale,unityshell]
CompositorRunning: compiz
DistUpgraded: Fresh install
DistroCodename: natty
DistroRelease: Ubuntu 11.04
DistroVariant: ubuntu
DkmsStatus:
 virtualbox-ose, 4.0.4, 2.6.38-8-generic, x86_64: installed
 virtualbox-ose, 4.0.4, 2.6.38-11-generic, x86_64: installed
 virtualbox-ose, 4.0.4, 2.6.38-10-generic, x86_64: installed
GraphicsCard:
 ATI Technologies Inc Mobility Radeon HD 3650 [1002:9591] (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:2117]
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110201.2)
InstallationMedia_: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110201.2)
InstallationMedia__: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110201.2)
MachineType: LENOVO 20827SG
Package: unity 3.8.16-0ubuntu1~natty1
PackageArchitecture: amd64
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 LANGUAGE=de_DE:de:en_GB:en
 PATH=(custom, user)
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-2.6.38-11-generic root=/dev/mapper/sda7_crypt ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 2.6.38-11.47-generic 2.6.38.8
ProcVersionSignature_: Ubuntu 2.6.38-11.47-generic 2.6.38.8
ProcVersionSignature__: Ubuntu 2.6.38-11.47-generic 2.6.38.8
Renderer: Unknown
Tags: natty running-unity natty running-unity natty running-unity ubuntu compiz-0.9
Uname: Linux 2.6.38-11-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 02/13/2009
dmi.bios.vendor: LENOVO
dmi.bios.version: 6FET61WW (2.07 )
dmi.board.name: 20827SG
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr6FET61WW(2.07):bd02/13/2009:svnLENOVO:pn20827SG:pvrThinkPadT500:rvnLENOVO:rn20827SG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20827SG
dmi.product.version: ThinkPad T500
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.4+bzr20110606-0ubuntu1~natty2
version.ia32-libs: ia32-libs 20090808ubuntu13
version.libdrm2: libdrm2 2.4.23-1ubuntu6
version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.2-0ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.2-0ubuntu2
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu7.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu7

Revision history for this message
Andi Albrecht (andialbrecht) wrote :
Revision history for this message
Harry van Haaren (harryhaaren) wrote :

Hi Andi,

Could you provide details of your system, unity version, ATI driver version (presuming your on the prop. drivers?)
I'm aware that you've stated that the problem exists on a fully update 11.04, but as time progresses I don't know what version your on. Version numbers is the most useful way of providing info.

Using "Apport" as the tool to report bugs would ease you having to check version numbers yourself.

Changed in unity:
status: New → Incomplete
Revision history for this message
Andi Albrecht (andialbrecht) wrote : Dependencies.txt

apport information

tags: added: apport-collected natty ubuntu
description: updated
description: updated
Revision history for this message
Andi Albrecht (andialbrecht) wrote :

apport information

tags: added: compiz-0.9 running-unity
description: updated
Revision history for this message
Andi Albrecht (andialbrecht) wrote : BootDmesg.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : Dependencies.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : GconfCompiz.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : GdmLog.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : GdmLog1.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : GdmLog2.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : Lspci.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : Lsusb.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : ProcModules.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : UdevDb.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : UdevLog.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : UnitySupportTest.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : XorgLog.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : XorgLogOld.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : Xrandr.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : monitors.xml.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : peripherals.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : xdpyinfo.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote : xinput.txt

apport information

Revision history for this message
Andi Albrecht (andialbrecht) wrote :

Hi Harry,

thanks for picking this up. And sorry for comments #3 and #4, I'm not really familiar with Apport and obviously did something strange. And I'm not sure if I did something strange too when it uploaded the other batch of files, so sorry for spamming :)

In addition to the files uploaded by apport, I'm attaching some extracted parts of my syslog from today's failed attempt to bring up unity. GPU lockup and Call Trace at the bottom of that file.

I'm not using the propietary drivers for my graphics card btw.

Andi

Revision history for this message
Omer Akram (om26er) wrote :

Thanks for your bug report. Can you please test and let us know if it is still an issue in Ubuntu 12.04 with all updates applied.

Changed in unity (Ubuntu):
status: New → Incomplete
Revision history for this message
Andi Albrecht (andialbrecht) wrote :

I think you can close this issue. I didn't see this anymore at least since 12.04 was officially released.

Revision history for this message
Omer Akram (om26er) wrote :

thanks for the quick response. Closing.

Changed in unity:
status: Incomplete → Invalid
Changed in unity (Ubuntu):
status: Incomplete → Invalid
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