[G41D3C, VIA VT1708BCE, Green Headphone Out, Front] No sound at all

[ricarribe]

It works fine with Windows XP

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: alsa-base 1.0.24+dfsg-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: VT1708BCE Analog [VT1708BCE Analog]
   Subdevices: 1/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: VT1708BCE Analog [VT1708BCE Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ricardo 1405 F.... pulseaudio
 /dev/snd/pcmC0D0p: ricardo 1405 F...m pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfeaf8000 irq 43'
   Mixer name : 'VIA VT1708BCE'
   Components : 'HDA:1106e721,1565810a,00100100'
   Controls : 28
   Simple ctrls : 17
CurrentDmesg:
 [ 15.003185] EXT4-fs (sda9): re-mounted. Opts: commit=0
 [ 17.161461] EXT4-fs (sda8): re-mounted. Opts: commit=0
 [ 17.571509] EXT4-fs (sda9): re-mounted. Opts: commit=0
 [ 23.968007] eth3: no IPv6 routers present
 [ 67.745394] exe (1758): /proc/1758/oom_adj is deprecated, please use /proc/1758/oom_score_adj instead.
Date: Sun Jul 10 10:26:15 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=pt_BR:en
 LANG=pt_BR.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
Symptom_Card: Áudio interno - HDA Intel
Symptom_DevicesInUse:
 1405 1405 ricardo F...m pulseaudio
  F.... pulseaudio
Symptom_Jack: Green Headphone Out, Front
Symptom_Type: No sound at all
Title: [G41D3C, VIA VT1708BCE, Green Headphone Out, Front] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/27/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 080015
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: G41D3C
dmi.board.vendor: BIOSTAR Group
dmi.board.version: ' '
dmi.chassis.asset.tag: None
dmi.chassis.type: 3
dmi.chassis.vendor: BIOSTAR Group
dmi.chassis.version: ' '
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080015:bd12/27/2010:svnBIOSTARGroup:pnG41D3C:pvr'':rvnBIOSTARGroup:rnG41D3C:rvr'':cvnBIOSTARGroup:ct3:cvr'':
dmi.product.name: G41D3C
dmi.product.version: ' '
dmi.sys.vendor: BIOSTAR Group

[Luke Yelavich (themuso)]

Thanks for your report. It appears that your volume is turned down below 50% or muted entirely. Please check that the volume level is set to a reasonable amount. You can do so by clicking the speaker icon in the top right hand corner of your screen, and adjusting the volume control found in the drop-down menu. Also check that you have the rigt output connector selected. From the same drop-down menu, choose "Sound Preferences...". Once a new window opens, go to the "Output" tab, and choose the appropriate connector from the "Connector" drop-down box.

If none of the above helps, you can try updating the audio drivers, as explained here: https://wiki.ubuntu.com/Audio/InstallingLinuxAlsaDriverModules.

Please keep us informed.

[ricarribe (ricarribe)]

Luke, thanks for your help. I've already turned up the volume level and it didn't work. I also selected the "earphone connector", as you suggested, but it didn't work either. Besides, when I selected "earphone connector", it comes no sound from the speakers, so I changed back to "analog output".

Finally, I updated the audio drivers and it didn't work as well.

My motherboard is a Biostar G41D3C. The one I was using before was a MSI (don't remember the model), and the sound was perfect, both on Ubuntu and on Windows XP. I have also looked for a proprietary drive on Biostar's website , but it does not support Linux, so I'm thinking of going back to MSI.

Thank you!

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

[geek.de.nz (th-heuer)]

http://www.gigabyte.com/products/product-page.aspx?pid=4141#sp

This is my motherboard. I have a very similar problem. Sound does not work at all on the front input. It works in Windows 7, so it is not a hardware fault. The sound chip is:

VIA VT2021 codec
High Definition Audio
2/4/5.1/7.1-channel
Support for S/PDIF Out

on this motherboard:
Gigabyte GA-H77-D3H Motherboard, Socket 1155, Intel H77, 4xDDR3, 2xPCIe-16, 3xPCIe-1, VGA, DVI, HDMI, RAID, ATX