Facebook connection sometimes looses messages

[Ricardo Graça]

When using a facebook account with empathy sometimes a message another user sends me isn't received by empathy. If I go to the web based facebook I can see the message there but not in empathy. This occurrence seems to be random and I can't determine what causes the loss of some messages. All my sent messages seem to be going to the other end, so it's just receiving that fails.

System is Ubuntu 11.04 and Empathy 2.34.0 as found in the official Natty repositories. All packages are up to date.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: empathy 2.34.0-0ubuntu3.1
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic i686
Architecture: i386
Date: Sun Jun 26 20:27:18 2011
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
ProcEnviron:
 LANGUAGE=pt:en
 PATH=(custom, user)
 LANG=pt_PT.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

[Pedro Villavicencio (pedro)]

Thanks for the report, could you go to the Debug tab, select Haze, reproduce the issue and attach that resulting log file to the report? Please also make sure it doesn't contain sensitive information, thanks in advance.

[Ricardo Graça (devius)]

There's no Haze in the debug window anywhere. I can only see: mission-control, gabble (jabber), butterfly (msn), salut (local-xmpp), Empathy.FileTransfer, Logger and Empathy.Auth. That's it. What do I have to do to activate the Haze debug?

[Launchpad Janitor (janitor)]

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]

[JG (jdogzz-g5)]

This has happened to me several times as well. I could be talking to someone for several minutes and then all of a sudden I won't receive a message for 2 or 3 minutes and by then they already sent a half dozen asking me to answer. This does not happen all the time but it's a little irritating.