vmtoolsd does not start in lucid

[Jurgen Defurne]

root@ubuntu:/etc/vmware-tools# vmtoolsd
vmtoolsd: symbol lookup error: /usr/lib/vmware-tools/lib/libvmtoolsd.so/libvmtoolsd.so: undefined symbol: VMTools_EnableLogging

Description: Ubuntu 10.04.2 LTS
Release: 10.04

open-vm-tools:
  Installed: 2010.02.23-236320-1+ubuntu1
  Candidate: 2010.02.23-236320-1+ubuntu1
  Version table:
 *** 2010.02.23-236320-1+ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ lucid/multiverse Packages
        100 /var/lib/dpkg/status

vmtoolsd does not start up

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: open-vm-tools 2010.02.23-236320-1+ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-32.62-generic 2.6.32.38+drm33.16
Uname: Linux 2.6.32-32-generic i686
Architecture: i386
Date: Sat Jun 25 20:01:26 2011
InstallationMedia: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release i386 (20100816.1)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: open-vm-tools

[Serge Hallyn (serge-hallyn)]

Thanks for reporting this bug.

Did you build a custom vm-tools alongside the package? The error

root@ubuntu:/etc/vmware-tools# vmtoolsd
vmtoolsd: symbol lookup error: /usr/lib/vmware-tools/lib/libvmtoolsd.so/libvmtoolsd.so: undefined symbol: VMTools_EnableLogging

Doesn't seem to make sense, as the package installs its libraries under /usr/lib/open-vm-tools/.

Could you do:

   which vmtoolsd
   dpkg -S `which vmtoolsd`
   sha1sum `which vmtoolsd`
   file `which vmtoolsd`

So we can try to see what's going on?

[Édouard Thuleau (ethuleau)]

Hi,

I get the same error with open-vm-tools 2011.03.28-387002-0ubuntu1.1 on :

Distributor ID: Ubuntu
Description: Ubuntu 11.04
Release: 11.04
Codename: natty
Linux 2.6.38-8-server #42-Ubuntu SMP Mon Apr 11 03:49:04 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

# vmtoolsd
vmtoolsd: symbol lookup error: /usr/lib/vmware-tools/lib/libvmtoolsd.so/libvmtoolsd.so: undefined symbol: VMTools_EnableLogging
# which vmtoolsd
/usr/sbin/vmtoolsd
# dpkg -S `which vmtoolsd`
dpkg-query: no path found matching pattern /usr/sbin/vmtoolsd.
# sha1sum `which vmtoolsd`
103c39fcb48d0260eca9179af25ec2f4d98ac5aa /usr/sbin/vmtoolsd
# file `which vmtoolsd`
/usr/sbin/vmtoolsd: symbolic link to `/usr/lib/vmware-tools/bin64/appLoader'
# file /usr/lib/vmware-tools/bin64/appLoader
/usr/lib/vmware-tools/bin64/appLoader: ELF 64-bit LSB executable, x86-64, version 1 (SYSV), dynamically linked (uses shared libs), for GNU/Linux 2.4.0, stripped

[Marcelo Vanzin (mvanzin)]

This looks like you have both open-vm-tools and official VMware Tools installed. That's probably going to cause issues like this.

[David Baumann (davidbaumann)]

Maybe close this?

[Robie Basak (racb)]

Thanks. Marking as Invalid on the basis of comment 4. If this is incorrect or I've misunderstood, please feel free to explain and reopen.