firefox 5.0 crashes on printing a specific type of webpage

Bug #797533 reported by magowiz
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Invalid
Medium
Unassigned

Bug Description

Binary package hint: firefox

Every time I choose to print a web page, after printer selection, firefox crashes, I also tried "print to file" with the same result

Revision history for this message
magowiz (magowiz) wrote :

It seems it crashes only with a specific type of webpage : for example with a page from wikipedia it doesn't crash, anyway the link that made it crash is :
http://www.atm-mi.it/it/Giromilano/Pagine/default.aspx?bwid=80dcf61d-e255-46f6-8ed5774bcd25f1c3-4df8488b&wbt=nav&contextname=80dcf61d-e255-46f6-8ed5774bcd25f1c3-4df8488b&vp=151&ORIGINE=cinisello%20balsamo&DESTINAZIONE=milano&print=1

you have to click "Stampa" which is the Italian word for "Print"

Revision history for this message
Micah Gersten (micahg) wrote :
Changed in firefox (Ubuntu):
importance: Undecided → Medium
status: New → Confirmed
Revision history for this message
Micah Gersten (micahg) wrote :

Crashid from trunk: 7.0~a1~hg20110613r71005+nobinonly-0ubuntu1~umd2~natty
https://crash-stats.mozilla.com/report/index/bp-84801d90-ba24-451a-8fb6-5a3ce2110614

Revision history for this message
magowiz (magowiz) wrote :

So this is an upstream bug ... right?

Micah Gersten (micahg)
summary: - firefox 5.0 crashes on print
+ firefox 5.0 crashes on printing a specific type of webpage
Revision history for this message
penalvch (penalvch) wrote :

magowiz, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install firefox-dbg && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.

Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line:
gksudo gedit /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and try to file the crash report again via:
ubuntu-bug /var/crash/_my_crash_report.crash

Please follow https://wiki.ubuntu.com/MozillaTeam/Bugs when you file this crash report so the necessary information is provided.

I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in firefox (Ubuntu):
status: Confirmed → Invalid
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