Couldn't send email to user

[Michael Wuttke]

Mahara v1.4rc4
Linux 2.6.26-2
PHP 5.2.6
Apache-Server 2.2.9
Postgresql-Server 8.4

The mahara-installation can not send any emails, see the output of the notifications:
---
exception 'EmailException' with message 'Couldn't send email to user with subject Mahara: ... Error from phpmailer was: SMTP Error: Could not authenticate.' in /var/www/mahara/lib/user.php:457
Stack trace:
#0 /var/www/mahara/notification/email/lib.php(97): email_user(Object(stdClass), NULL, 'Mahara', '...', NULL, NULL)
#1 [internal function]: PluginNotificationEmail::notify_user(Object(stdClass), Object(stdClass))
#2 /var/www/mahara/lib/mahara.php(1184): call_user_func_array(Array, Array)
#3 /var/www/mahara/lib/activity.php(462): call_static_method('PluginNotificat...', 'notify_user', Object(stdClass), Object(stdClass))
#4 /var/www/mahara/lib/activity.php(489): ActivityType->notify_user(Object(stdClass))
#5 /var/www/mahara/lib/activity.php(82): ActivityType->notify_users()
#6 /var/www/mahara/lib/activity.php(50): handle_activity(Object(stdClass), Object(stdClass))
#7 /var/www/mahara/lib/institution.php(289): activity_occurred('institutionmess...', Object(stdClass))
#8 /var/www/mahara/admin/users/institutionusers.php(203): Institution->inviteUser(9)
#9 [internal function]: institutionusers_submit(Object(Pieform), Array)
#10 /var/www/mahara/lib/pieforms/pieform.php(512): call_user_func_array('institutionuser...', Array)
#11 /var/www/mahara/lib/pieforms/pieform.php(161): Pieform->__construct(Array)
#12 /var/www/mahara/lib/pieforms/pieform.php(71): Pieform::process(Array)
#13 /var/www/mahara/admin/users/institutionusers.php(143): pieform(Array)
#14 {main}
---

Is it a bug or a miss-configuration of the server?

Thank`s and glad about any answers.
michael

[Ruslan Kabalin (rkabalin)]

Hello wuttke,

It looks like misconfiguration for me, I have just tested messaging on 1.4_STABLE and it works fine. Check that you have specified correct credentials in Configure Site -> Site options. I guess you get that output from the admin message?

[François Marier (fmarier)]

Have a look at this page:

  https://wiki.mahara.org/index.php/System_Administrator's_Guide/Installing_Mahara/Troubleshooting

and search for the question that talks about SMTP.

[Michael Wuttke (wuttke-berlin)]

Hello François,

I worked through the five points in Troubleshooting-Site wich talks
about the SMTP-error. But I couldn't find any misconfiguration, I think.
I have the same mail-configuration for moodle and it works without any
problems.

Is the reason maybe for the error that I am using https?

Thank you for your help,
michael

Am 12.06.2011 03:52, schrieb François Marier:
> Have a look at this page:
>
> https://wiki.mahara.org/index.php/System_Administrator's_Guide/Installing_Mahara/Troubleshooting
>
> and search for the question that talks about SMTP.
>

[François Marier (fmarier)]

Well, based on the error returned by PHP mailer, there is a problem talking to your mail server.

Can you paste here the mail configuration that you put in Mahara (minus any passwords or private info of course)?

In particular, are you using the right value (ssl or tls) for the smtpsecure parameter?

[Michael Wuttke (wuttke-berlin)]

Hello François,

here the mail configuration that I put in the mahara config.php:

$cfg->emailcontact = 'my-email-adress';
$cfg->smtphosts = 'my-smtp-mailout-server';
$cfg->smtpuser = 'my-user-name';
$cfg->smtppass = 'my-password';
$cfg->smtpport = 25;
$cfg->smtpsecure = '';

Thank you for the help!
michael

[François Marier (fmarier)]

Hi Michael,

Is that the same configuration that you use for Moodle? In particular, do you use SSL or TLS to connect to your mail server? Is it on port 25?

Cheers,
Francois

[Launchpad Janitor (janitor)]

[Expired for Mahara because there has been no activity for 60 days.]