Ubuntu One won't sync; cannot see account info

Bug #792840 reported by seattle vic
54
This bug affects 11 people
Affects Status Importance Assigned to Milestone
ubuntuone-control-panel (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Binary package hint: ubuntuone-control-panel

Running 11.04, 1.6.2-0ubuntu1. U1 is constantly trying to sync and upload files but never finishes. The dialog box saying that it is uploading flashes every couple minutes. In the control panel, there is no account information shown, with the message, "The information could not be retrieved. Maybe your internet connection is down?"

Output of u1sdtool -s:

State: WAITING
    connection: With User With Network
    description: waiting before try connecting again
    is_connected: False
    is_error: False
    is_online: False
    queues: WORKING

Output of syncdaemon.log:

2011-06-04 12:41:50,106 - ubuntuone.SyncDaemon.ActionQueue - WARNING - Client mismatch while processing the request 'protocol_version', client (<ubuntuone.syncdaemon.action_queue.ActionQueueProtocol instance at 0x2cb46c8>) is not self.client (None).
2011-06-04 12:41:50,107 - ubuntuone.SyncDaemon.ActionQueue - WARNING - Connection lost: Connection was closed cleanly.
2011-06-04 12:42:56,846 - ubuntuone.SyncDaemon.Main - NOTE - ---- MARK (state: <State: 'WAITING' (queues WORKING connection 'With User With Network')>; queue: 12; hash: 0) ----
2011-06-04 12:43:50,133 - ubuntuone.SyncDaemon.ActionQueue - INFO - Connection started to host fs-1.ubuntuone.com, port 443.
2011-06-04 12:43:50,275 - ubuntuone.SyncDaemon.ActionQueue - INFO - Connection made.
2011-06-04 12:43:50,276 - ubuntuone.SyncDaemon.StorageClient - INFO - Connection made.
2011-06-04 12:44:56,795 - ubuntuone.SyncDaemon.StorageClient - INFO - Connection lost, reason: [Failure instance: Traceback (failure with no frames): <class 'twisted.internet.error.ConnectionDone'>: Connection was closed cleanly.
].
2011-06-04 12:44:56,796 - ubuntuone.SyncDaemon.ActionQueue - WARNING - Client mismatch while processing the request 'protocol_version', client (<ubuntuone.syncdaemon.action_queue.ActionQueueProtocol instance at 0x2cb47e8>) is not self.client (None).
2011-06-04 12:44:56,797 - ubuntuone.SyncDaemon.ActionQueue - WARNING - Connection lost: Connection was closed cleanly.
2011-06-04 12:44:56,846 - ubuntuone.SyncDaemon.Main - NOTE - ---- MARK (state: <State: 'WAITING' (queues WORKING connection 'With User With Network')>; queue: 12; hash: 0) ----
2011-06-04 12:46:56,826 - ubuntuone.SyncDaemon.ActionQueue - INFO - Connection started to host fs-1.ubuntuone.com, port 443.
2011-06-04 12:46:56,846 - ubuntuone.SyncDaemon.Main - NOTE - ---- MARK (state: <State: 'READY' (queues WORKING connection 'With User With Network')>; queue: 12; hash: 0) ----
2011-06-04 12:46:56,935 - ubuntuone.SyncDaemon.ActionQueue - INFO - Connection made.
2011-06-04 12:46:56,936 - ubuntuone.SyncDaemon.StorageClient - INFO - Connection made.
2011-06-04 12:46:57,388 - ubuntuone.SyncDaemon.ActionQueue - INFO - The request 'protocol_version' finished OK.
2011-06-04 12:46:57,522 - ubuntuone.SyncDaemon.ActionQueue - INFO - The request 'caps_raising_if_not_accepted' finished OK.
2011-06-04 12:46:57,634 - ubuntuone.SyncDaemon.ActionQueue - INFO - The request 'caps_raising_if_not_accepted' finished OK.

Revision history for this message
seattle vic (victorino) wrote :

I will add that U1 seemed to be working well when I upgraded to 11.04 a month ago, but for the last 2 weeks it's rarely sync'd at all.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntuone-control-panel (Ubuntu):
status: New → Confirmed
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