Machine Hang, black screen with immobile mouse cursor only

[Jussi Schultink]

Was using a web browser (chromium) on Natty, and the computer randomly froze.

jussi@squirrel:~$ lsb_release -rd
Description: Ubuntu 11.04
Release: 11.04

I am willing and ready to provide any information required, just ask.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: linux-image-2.6.38-8-generic 2.6.38-8.42
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jussi 1560 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd0900000 irq 43'
   Mixer name : 'Intel IbexPeak HDMI'
   Components : 'HDA:111d7605,103c149b,00100402 HDA:80862804,80860101,00100000'
   Controls : 18
   Simple ctrls : 10
Date: Wed Jun 1 09:38:02 2011
InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427)
MachineType: Hewlett-Packard HP ProBook 5320m
ProcEnviron:
 LANGUAGE=
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=16d324a6-0c07-48b6-a410-8b706609ba3d ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-2.6.38-8-generic N/A
 linux-backports-modules-2.6.38-8-generic N/A
 linux-firmware 1.52
SourcePackage: linux
StagingDrivers: brcm80211
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/30/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68AFU Ver. F.03
dmi.board.name: 149B
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 82.11
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68AFUVer.F.03:bd09/30/2010:svnHewlett-Packard:pnHPProBook5320m:pvr:rvnHewlett-Packard:rn149B:rvrKBCVersion82.11:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 5320m
dmi.sys.vendor: Hewlett-Packard

[penalvch (penalvch)]

Jussi Schultink, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please capture the oops following https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Capturing_OOPs ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[Chris Wilson (ickle)]

Old style GPU hang, can only presumed we've fixed it.