Empathy does not receive google chat messages until I disconnect and reconnect

[Jon Wilson]

Binary package hint: empathy

I use Empathy to connect to google chat (I use text messages only, not voice or video) to communicate with my colleagues. Often but not always, after I have disconnected and reconnected (for instance because I took my laptop to a conference room), I find that a number of previously unreceived messages suddenly appear. Sometimes these messages are days late. Sometimes they appear as messages that are part of the current conversation, and sometimes they appear as messages that are part of a previous conversation (greyed out).

$ lsb_release -rd
Description: Ubuntu 11.04
Release: 11.04
$ apt-cache policy empathy
empathy:
  Installed: 2.34.0-0ubuntu3
  Candidate: 2.34.0-0ubuntu3
  Version table:
 *** 2.34.0-0ubuntu3 0
        500 http://us.archive.ubuntu.com/ubuntu/ natty/main i386 Packages
        100 /var/lib/dpkg/status

What I expect to happen:
Colleague using the gmail web interface to google chat types a text message to me and sends it. I receive that message in empathy via my google talk account within moments.
What happens instead:
Colleague using the gmail web interface to google chat types a text message to me and sends it. Nothing happens that is apparent to me. At some later time, I disconnect empathy from my google talk account (via any method: shutdown of the system, disconnecting the system from the network, closing empathy, setting status to "Offline"), and then reconnect it to my google talk account. Then, seconds to days after the message was sent, I receive that message in empathy via my google talk account.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Žygimantas Augilius (jeegiz)]

on 11.10 i have same issue, only my google chat messages are permanently lost:

My laptop is connected on both wired and wireless connections:
1. Disconnect wired connection, wireless connection is working, empathy does not reconnect and all my send messages are lost, not received even after manual disconnect/reconnect.
2. Connect back wired connection - empathy reconnects after 1 minute and messaging is working normally.

It seeems that one case is handled (connect of wired connection), while another case is not (disconnect of wired connection).

$ lsb_release -rd
Description: Ubuntu 11.10
Release: 11.10

$ apt-cache policy empathy
empathy:
  Installed: 3.2.0-0ubuntu1
  Candidate: 3.2.0-0ubuntu1
  Version table:
 *** 3.2.0-0ubuntu1 0
        500 http://mirror.soften.ktu.lt/ubuntu/ oneiric/main amd64 Packages
        100 /var/lib/dpkg/status

What I expect to happen:
On wired connection disconnect, empathy should try to reconnect to wireless connection
What happens instead:
Empathy stays "connected", but actually no google chat messages are being sent

[Bilal Shahid (s9iper1)]

Thank you for taking time in filing the bug to make ubuntu better.
please attach the empathy chat log with the bug report?
youcan get it from the help==> debugg menu/

[Launchpad Janitor (janitor)]

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]