unity freezing periodicly [drm:drm_mode_getfb] *ERROR* invalid framebuffer id

[Grizzly(Francis Smit)]

hi unity freezes on me every so often about once a day, pitty I really like unity

1).
username@host:~$ lsb_release -rd
Description: Ubuntu 11.04
Release: 11.04

2).
username@host:~$ apt-cache policy unity
unity:
  Installed: 3.8.12-0ubuntu1
  Candidate: 3.8.12-0ubuntu1
  Version table:
 *** 3.8.12-0ubuntu1 0
        500 http://au.archive.ubuntu.com/ubuntu/ natty-updates/main i386 Packages
        100 /var/lib/dpkg/status
     3.8.10-0ubuntu2 0
        500 http://au.archive.ubuntu.com/ubuntu/ natty/main i386 Packages

3). I expected unity to continue running and responding

4). the whole show locks up and nothing responds

so I CTRL+ALT+F1 to get a console and run sudo shutdown -r now to get things back
I'd rather restart unity or X don't know how

[Fabio Marconi (fabiomarconi)]

Hello
Can you please follow this precedure:
https://wiki.ubuntu.com/Unity/FilingBugs#Advanced%20debugging%20procedure
Thanks
Fabio

[Fabio Marconi (fabiomarconi)]

bug 783917 (evaluating duplicate)

[Grizzly(Francis Smit) (grizzly-smit)]

I never find anything in /var/crash so I cannot comply with u sorry this is most depressing, don't know how to proceed, I have had some success restarting gdm:

$ sudo service gdm restart

but I really need to get to the bottom of the lockup

[Harry van Haaren (harryhaaren)]

from your Ctrl+Alt+F1 terminal just run "unity --replace", and it should reload & be fine again. Can also be done when logged into a graphical terminal if its still responding.

[Fabio Marconi (fabiomarconi)]

Hello Grizzly
When the bug cames up, please reboot and attach here, using the buttonbelow 'Add attachment or patch' the files:
/var/log/kern.log
/var/log/kern.log.1
/var/log/Xorg.0.log.old
Thanks
Fabio

[Grizzly(Francis Smit) (grizzly-smit)]

running unity --replace does not work I will add those files now as it's just happend again only I din't reboot I ran sudo service gdm restart on Ctrl+Alt+F1 console

[Grizzly(Francis Smit) (grizzly-smit)]

not sure if the lack of reboot matters so I'll add the current Xorg log

[Fabio Marconi (fabiomarconi)]

From Xorg.log.old:
[ 29814.991] (EE) intel(0): Couldn't create pixmap for fbcon

From Kern.log.1:
Jul 2 14:01:00 pern kernel: [29763.670355] [drm:drm_mode_getfb] *ERROR* invalid framebuffer id
Jul 2 14:01:52 pern kernel: [29814.991142] [drm:drm_mode_getfb] *ERROR* invalid framebuffer id

[Fabio Marconi (fabiomarconi)]

Hello
Please install the new version of module-init-tools clicking on the follwing link and choosing the nearest mirror, when downloaded, double click on it to install:
1- http://packages.ubuntu.com/es/oneiric/i386/module-init-tools/download

Then install the newest mainline kernel clicking on the following links:

2- http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.0-rc6-oneiric/linux-headers-3.0.0-0300rc6_3.0.0-0300rc6.201107050905_all.deb

3- http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.0-rc6-oneiric/linux-headers-3.0.0-0300rc6-generic_3.0.0-0300rc6.201107050905_i386.deb

4- http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.0-rc6-oneiric/linux-image-3.0.0-0300rc6-generic_3.0.0-0300rc6.201107050905_i386.deb

And please refere if the issue still present.
Thanks
Fabio

[Grizzly(Francis Smit) (grizzly-smit)]

Well it's time I updated this bug, basically it now only occurs, after running unity for days (like a week or more) so the problem seems to be slowly going away, also it seams to be related to system load

[Alexandre Damien (alexandredamien)]

Hello,

I'm not using Unity, but Gnome Shell, but the symptoms are the same.
It's not about running days, it's more about system load.

This morning, I had to reboot my system three time because of X freeze.
I also have [drm:drm_mode_getfb] *ERROR* invalid framebuffer id in kern.log

If there is anyway I can help. It's very annoying.

Damien

[Alexandre Damien (alexandredamien)]

It just happened again. There's definitly a link between the framebuffer error message and the UI freeze.

It's really a graphic thing, as all my applications are still running (music still playing, vmware workastation responding to cli command)

[Joseph Salisbury (jsalisbury)]

Can you please upload apport data with:

apport-collect 783993

[Alexandre Damien (alexandredamien)]

.tmp.unity.support.test.0:

ApportVersion: 1.23-0ubuntu4
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,decor,mousepoll,vpswitch,regex,animation,snap,expo,move,compiztoolbox,place,grid,imgpng,gnomecompat,wall,ezoom,workarounds,resize,fade,unitymtgrabhandles,scale,session,unityshell]
CompositorRunning: None
DistUpgraded: Log time: 2011-10-13 13:11:24.848089
DistroCodename: oneiric
DistroRelease: Ubuntu 11.10
DistroVariant: ubuntu
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 ATI Technologies Inc Madison [AMD Radeon HD 5000M Series] [1002:68c1] (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:041b]
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
MachineType: Dell Inc. Studio 1749
NonfreeKernelModules: wl
Package: xserver-xorg-video-intel 2:2.15.901-1ubuntu2
PackageArchitecture: amd64
ProcEnviron:
 LANGUAGE=fr_FR:en
 PATH=(custom, no user)
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-13-generic root=UUID=fdf4868d-0c6e-4fdc-b2ce-917dd1bca921 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6
Tags: oneiric ubuntu
UdevDb: Error: [Errno 2] Aucun fichier ou dossier de ce type
Uname: Linux 3.0.0-13-generic x86_64
UpgradeStatus: Upgraded to oneiric on 2011-10-13 (11 days ago)
UserGroups: adm admin cdrom dialout lp lpadmin plugdev sambashare
dmi.bios.date: 07/14/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.asset.tag: 1234567890
dmi.board.name: 0KVMW2
dmi.board.vendor: Dell Inc.
dmi.chassis.asset.tag: 1234567890
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/14/2010:svnDellInc.:pnStudio1749:pvr:rvnDellInc.:rn0KVMW2:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Studio 1749
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.6+bzr20110929-0ubuntu5
version.ia32-libs: ia32-libs 20090808ubuntu26
version.libdrm2: libdrm2 2.4.26-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 7.11-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.11-0ubuntu3
version.xserver-xorg: xserver-xorg 1:7.6+7ubuntu7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.6.0-1ubuntu13
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20110811.g93fc084-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.15.901-1ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110411+8378443-1

[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Alexandre Damien (alexandredamien)]

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[Lasse Makholm (lasse-makholm)]

I'm seeing this too. Clean install of 11.10 on a ThinkPad T520 (SandyBridge chip).

Using a vanilla GNOME 3 session (No Unity, no compiz) - same symptoms: X hangs but machine is otherwise OK.

Alexandre mentioned VMWare... For me, this is semi-reliably reproducible by running 3D applications in a Windows 7 guest using VMWare workstation. Forcing S3TC texture compression to enabled is necessary to get 3D acceleration in guests, which may be relevant...?

Let me know if there's anything I can do to help move this forward.

[Lasse Makholm (lasse-makholm)]

I was wrong... What I'm seeing is a gnome-shell hang. Just hit it again with no drm errors in syslog. X is still live but gnome-shell is stuck on on a futex wait.

killall -9 gnome-shell from another VT "fixes" it.

Sorry for the noise...

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.3 kernel[1] (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed by the mainline kernel, please add the following tag 'kernel-fixed-upstream-KERNEL-VERSION'. For example, if kernel version 3.3-rc2 fixed the issue, the tag would be: 'kernel-fixed-upstream-v3.3-rc2'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[1] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.3-rc2-precise/

[Bryce Harrington (bryce)]

The drm error messages are pointing to a fault in the kernel, so I'll close out the task against the 2D X driver.

The message "*ERROR* invalid framebuffer id" is innocuous and not related to the freezing issue.

[Joseph Salisbury (jsalisbury)]

This could be a duplicate of bug 808384

[Ivo Roghair (ivo-82)]

I'm experiencing the same issue as mentioned as in several comments, specifically #13, #14, #39, that is using gnome-shell on 11.10; I especially get a freeze of the shell when scrolling (w/ mouse wheel or by pressing middle button and dragging the document) through a PDF in evince, but I also got it once in firefox. I can go to a VT and usually I restart the lightdm service to get back to my desktop. I am now on the v3.3-rc6-precise kernel and I could still reproduce the freeze by grabbing a PDF document in evince with the middle mouse button and then shifting it around like a maniac.

Some other remarks:
. My laptop has an ATI Mobility Radeon X2300 (ATI was also mentioned earlier in this report so I wonder why only intel drivers have been tagged here).
. I really don't see how this is a duplicate of #808384, it seems like a completely different issue, except that there's an error message in kern.log: [drm:drm_mode_getfb] *ERROR* invalid framebuffer id. This error sometimes, not always, occurs in kern.log right after a freeze.

[Chris Bainbridge (chris-bainbridge)]

This bug does not appear to be a dupe of #808384 - isn't that bug specifically for FujitsuSiemens Amilo Pi 2530 Hotkeys?

[Chris Bainbridge (chris-bainbridge)]

Also is this bug for the intel video only? I am using nouveau.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.