Cannot click Apply on "Existing Settings" screen of "Change Driver" wizard in printer properties

[Tristan Schmelcher]

Binary package hint: system-config-printer

I had a Brother MFC-7220 printer set up with the MFC-7225 driver that ships with Ubuntu, and I needed to change it to the correct MFC-7220 driver from the brother-cups-wrapper-laser package. After installing the package I went to Printing, opened my printer's properties, clicked "Change..." beside "Make and Model", and went through the wizard. But when I got to the "Existing Settings" screen, the Apply button was not selectable, not matter what option I chose! See screenshot.

I ended up deleting the printer and re-adding it.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: system-config-printer-gnome 1.3.1+20110222-0ubuntu16.1
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic x86_64
Architecture: amd64
Date: Thu May 12 21:40:31 2011
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
Lpstat: device for Brother-MFC-7220: ipp://tinygod4:631/printers/Brother-MFC-7220
MachineType: Sony Corporation VGN-CR220E
PackageArchitecture: all
Papersize: letter
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
PpdFiles: Brother-MFC-7220: Brother MFC7220 for CUPS
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=f0280dd1-b3ff-4fae-984f-ca2c13d31cb0 ro quiet splash vt.handoff=7
SourcePackage: system-config-printer
UpgradeStatus: Upgraded to natty on 2011-04-30 (12 days ago)
dmi.bios.date: 06/02/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: R1121Q0
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrR1121Q0:bd06/02/2008:svnSonyCorporation:pnVGN-CR220E:pvrC101G1S1:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: VGN-CR220E
dmi.product.version: C101G1S1
dmi.sys.vendor: Sony Corporation

[Pascal De Vuyst (pascal-devuyst)]

Unfortunately I see you already deleted and readded the printer before reporting this bug.

I created a printer with the Brother MFC-7225N BR-Script3 driver and tried to change that and I can click the Apply button.

Are you still able to reproduce this problem? To further investigate we would need you to add the problematic PPD from /etc/cups/ppd to this bug report and provide the output of "system-config-printer --debug" after trying to change the driver on a terminal.

[Tristan Schmelcher (tschmelcher)]

Unfortunately I can't repro anymore. The Apply button is enabled if I attempt to switch from the MFC-7220 driver back to the MFC7225, and if I create a new printer with the 7225 driver the Apply button is also enabled if I attempt to switch it to the MFC-7220 driver. :( Closing the bug since it sounds like you wouldn't be able to effectively investigate.

I'm pretty sure that when the problem happened I was using the BR-Script3 driver or the other MFC7225 one labelled Foomatic/Postscript.

[Tristan Schmelcher (tschmelcher)]

This happened again, but on a different computer running Ubuntu 12.04. I was having printer trouble and I noticed that the make and model showed up as simply "Local Raw Printer". I attempted to change it to the MFC-7220 but I was unable to click apply on the "Existing Settings" page. I tried the flow a second time and the same thing happened. Then I tried it from "system-config-printer --debug" to get the information you wanted, but that time the Apply button _was_ enabled. I then cancelled and went back to do it normally (i.e., not running it from the terminal with --debug) and Apply was still enabled. So somehow the --debug run magically fixed things without actually "applying" any change. :/

I've attached the --debug output from the run that magically fixed things. The "No installable options" line is the last one that appeared before cancelling.

[Tristan Schmelcher (tschmelcher)]

Here's the PPD as requested.

[Bart (bartjoy)]

I'm running Ubuntu 15.10 and ran into the same problem as Tristan with my Brother HL-2140. Fortunately, the --debug flag allowed me to work around the problem by making the Apply button available as described above!

[gf (gf-interlinks-deactivatedaccount)]

Hello Tristan,
Thank you for submitting this bug and reporting a problem with system-config-printer. You made this bug report in 2011 and Ubuntu has been updated since then.

Could you confirm that this is no longer a problem and that we can close the bug report?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know, and in the current version, run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]

[Launchpad Janitor (janitor)]

[Expired for system-config-printer (Ubuntu) because there has been no activity for 60 days.]