distribution list emails not going through

[Robert Marianski]

We tried sending a message to the knowledge management distribution list on production and staging, but it didn't go through on either.

On production, it looks like it tries to send a mail out, but it generates an error (from mailout.log):
2011-05-06 13:29:17,350 ERROR QueueProcessor: Error while sending mail from Robert Marianski <rmarianski@...> to e, m, c, g, o, n, a, g, i, l, l@...
Traceback (most recent call last):
  File "/srv/osfkarl/production/16/eggs/repoze.sendmail-2.2-py2.6.egg/repoze/sendmail/queue.py", line 211, in _send_message
    self.mailer.send(fromaddr, toaddrs, message)
  File "/srv/osfkarl/production/16/eggs/repoze.sendmail-2.2-py2.6.egg/repoze/sendmail/mailer.py", line 75, in send
    connection.sendmail(fromaddr, toaddrs, message)
  File "/usr/lib/python2.6/smtplib.py", line 703, in sendmail
    (code,resp)=self.rcpt(each, rcpt_options)
  File "/usr/lib/python2.6/smtplib.py", line 457, in rcpt
    self.putcmd("rcpt","TO:%s%s" % (quoteaddr(recip),optionlist))
  File "/usr/lib/python2.6/smtplib.py", line 318, in putcmd
    self.send(str)
  File "/usr/lib/python2.6/smtplib.py", line 308, in send
    raise SMTPServerDisconnected('Server not connected')
SMTPServerDisconnected: Server not connected

On staging, I don't see this error, but I don't see an indication that it tried to send any messages out either. Some email addresses are on the whitelist so it should try to send out to some users.

[Paul Everitt (paul-agendaless)]

Certainly this looks suspicious:

ERROR QueueProcessor: Error while sending mail from Robert Marianski <rmarianski@...> to e, m, c, g, o, n, a, g, i, l, l@...

Is it splitting when "To:" for multiple fails when there aren't multiple and it is splitting a string into letters?

[Robert Marianski (rmarianski)]

Nat gave it a try on staging, and it looks like two emails went out to Evan, but not to anyone else.
2011-05-09 17:04 was the timestamp in the mailout log.

[Chris Rossi (chris-archimedeanco)]

This has required a fix in repoze.sendmail. A new egg for this package must be released in order to release fix for Karl.

[Chris Rossi (chris-archimedeanco)]

It is currently availabe for testing on branch1

[Paul Everitt (paul-agendaless)]

Hi Nat, if you read the comment history here, you'll see that Chris thinks he has distlist emails going through on branch1. If you can confirm, we can then get him moved onto the emailin tracer.

[Nat Katin-Borland (nborland)]

I did some testing yesterday and this morning. Emails are going out as expected, which is great news! The only issue I found is that the reply-to header is set incorrectly. In other words, if you reply to an email from <email address hidden>, the it goes to <email address hidden>.

Not a huge deal, but I just want to make sure we have consistency by the time we go live.

-Nat

[Paul Everitt (paul-agendaless)]

I don't think that's a bug. In fact, if staging *did* set the reply-to as you say, then you wouldn't be able to reply. :)

You can keep it in mind for testing when we go live, but I don't think there's any action for us.

Once you decide you've concluded pre-update testing, we can consider this wrapped up and move on.

--Paul

On May 11, 2011, at 9:45 AM, Nat Katin-Borland wrote:

> I did some testing yesterday and this morning. Emails are going out as
> expected, which is great news! The only issue I found is that the
> reply-to header is set incorrectly. In other words, if you reply to an
> email from <knowledge-management-
> <email address hidden>>, the it goes to <knowledge-
> <email address hidden>>.
>
> Not a huge deal, but I just want to make sure we have consistency by the
> time we go live.
>
> -Nat
>
> --
> You received this bug notification because you are subscribed to KARL3.
> https://bugs.launchpad.net/bugs/780000
>
> Title:
> distribution list emails not going through
>
> Status in KARL3:
> Fix Committed
>
> Bug description:
> We tried sending a message to the knowledge management distribution
> list on production and staging, but it didn't go through on either.
>
> On production, it looks like it tries to send a mail out, but it generates an error (from mailout.log):
> 2011-05-06 13:29:17,350 ERROR QueueProcessor: Error while sending mail from Robert Marianski <rmarianski@...> to e, m, c, g, o, n, a, g, i, l, l@...
> Traceback (most recent call last):
> File "/srv/osfkarl/production/16/eggs/repoze.sendmail-2.2-py2.6.egg/repoze/sendmail/queue.py", line 211, in _send_message
> self.mailer.send(fromaddr, toaddrs, message)
> File "/srv/osfkarl/production/16/eggs/repoze.sendmail-2.2-py2.6.egg/repoze/sendmail/mailer.py", line 75, in send
> connection.sendmail(fromaddr, toaddrs, message)
> File "/usr/lib/python2.6/smtplib.py", line 703, in sendmail
> (code,resp)=self.rcpt(each, rcpt_options)
> File "/usr/lib/python2.6/smtplib.py", line 457, in rcpt
> self.putcmd("rcpt","TO:%s%s" % (quoteaddr(recip),optionlist))
> File "/usr/lib/python2.6/smtplib.py", line 318, in putcmd
> self.send(str)
> File "/usr/lib/python2.6/smtplib.py", line 308, in send
> raise SMTPServerDisconnected('Server not connected')
> SMTPServerDisconnected: Server not connected
>
> On staging, I don't see this error, but I don't see an indication that
> it tried to send any messages out either. Some email addresses are on
> the whitelist so it should try to send out to some users.

[Paul Everitt (paul-agendaless)]

Chris, when Nat tested this (see the comment #6 below) the reply-to is set to production, not staging. Thus he can't test it.

[Chris Rossi (chris-archimedeanco)]

Fixed.

[Nat Katin-Borland (nborland)]

OK, we've completely tested the full send/reply cycle, so I think we're good to go!