Evolution - after upgrading Ubuntu 11.04 could not send receive emails on pop3 / imap

[Deepak Mahajan]

Binary package hint: evolution

After upgrading Ubuntu from 10.10 to 11.04 evolution could not send receive email.

Every thing working fine network, firefox, updates etc. but after clicking send receive nothing happens evolution keeps trying to connect to server.

I have removed & reconfigured account. Also tried with pop, imap and other server's email accounts.

By terminal I could telnet to port 25 & 110.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: evolution 2.32.2-0ubuntu7
ProcVersionSignature: Ubuntu 2.6.35-28.50-generic 2.6.35.11
Uname: Linux 2.6.35-28-generic i686
Architecture: i386
CheckboxSubmission: 99ce9319b50daeaed5d769202a0d5743
CheckboxSystem: 6ce041aeed0a2c17b3343b66d157175d
Date: Sat Apr 30 12:56:18 2011
ExecutablePath: /usr/bin/evolution
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
ProcEnviron:
 LANGUAGE=en_IN:en
 LANG=en_IN
 LC_MESSAGES=en_IN.UTF-8
 SHELL=/bin/bash
SourcePackage: evolution
UpgradeStatus: Upgraded to natty on 2011-04-29 (0 days ago)

[Bas232 (bas-heppen)]

Same here. Mail won't be received. I installed TB to check and that works fine.

[Tolga Inci (tolgainci)]

I have the exact same problem. Can't send or receive POP mail in Evolution, after upgrading from Ubuntu 10.10 to 11.04.

[Noel Shelton (noel-noelshelton)]

I am having this same issue both on a 64 bit fresh install and a 32 bit upgrade in place. In both cases it was a 10.10 to 11.04 upgrade.

[James (jamesngm)]

I too am having the same problem. Upgraded from 10.10 to 11.04.

Linux 2.6.38-8-generic-pae #42-Ubuntu SMP Mon Apr 11 05:17:09 UTC 2011 i686 i686 i386 GNU/Linux

[Noel Shelton (noel-noelshelton)]

I have an observation to add. If I set system-wide proxy settings to "Direct Internet connection", Evolution connects to pop and smtp server. With any other system-wide proxy setting (this PC is behind a corp. firewall), Evolution cannot connect even though the mail server is local and the proxy setting for Evolution is "Direct Internet connection" and my system-wide setting is set to ignore local addresses. Sounds like what Rhythbox was doing in Intrepid. https://bugs.launchpad.net/ubuntu/+source/rhythmbox/+bug/278269

[Noel Shelton (noel-noelshelton)]

This work around is working for me. System-wide network proxy and the Evolution network proxy are set to "Direct Internet connection" I have set the proxies for browser, synaptic, and apt-get separately. This works because our mail server is local, but we are behind a corp. firewall. At home, with no proxies necessary, Evolution is working without requiring a work around. I can not test other scenarios since I don't have access to any other network configurations. Hope this helps someone get their mail client working AND helps someone figure out where the problem is.

[Geoff Williams (geoff-geoffwilliams)]

I'm using Kubuntu and this one got me too. I tried using kde system settings to disable the proxy but it still didn't work.

I found a fix though: you have to run gnome-control-center and change the proxy setting in there too. After this, I was able to fetch my mail. Thanks to the posters above for helping me figure this out.

[Noel Shelton (noel-noelshelton)]

Let me add additional observations: this seems to be at least partially a gnome issue. Ignoring hosts in proxy settings doesn't seem to work at all and any changes I make to proxy settings in some apps (chromium, synaptic) are applied globally when I tell it not to. Upon further inspection, choosing to change proxy settings in these apps opens the system proxy dialog. This being the case, it is necessary to set system proxy to Direct Internet Connection, start Evolution, then reset the proxy settings whenever I restart Evolution. In my case it's not a big deal since I run Evolution 24/7 and only restart it after a reboot. If it doesn't get fixed and irritates me too much, I may write a startup script for Evolution or do it from rc.local

[Jordan Farrell (feralbytes)]

For such an important application for the success of Ubuntu, it sure does not get much love. Natty has been devastating for Evolution. Lost my Contacts, and now email just does not work. Makes Evolution useless, because no one seems to be working on it.

[Pedro Villavicencio (pedro)]

Thanks for the report, could somebody having the issue please run evolution as: CAMEL_DEBUG=all evolution >& evo.log ; reproduce the issue and attach that resulting log file to the report? Please before doing so check that there's no sensitive information on it, thanks in advance.

[Naveen Kumar (vcnaveenkumar)]

I changed Receiving mails -> Authentication type -> Login to Receiving mails -> Authentication type -> Password then it worked.

[Patryk "LeadMan" Benderz (leadman)]

Hi Pedro,
Here is log you have requested.

[Paweusz (paweusz-gmail)]

Seems like:
 * stopping evolution
 * removing (_with previous copy_) ~/.local/share/evolution
 * starting evolution
solved problem, at least for me.
I don't know what's keep in this dir, so make sure you have copy of deleted folder.