Xorg freeze

[Sebastian]

Binary package hint: xorg

I am not sure where the problem is but I get random system freezes. Suddenly the screen goes black and I cannot do anything anymore. I know that it must be more than a visual bug, since when I watch a video or listen to music, the audio goes into hiccup and then disappears, as well. All that is left is to kill th epower and start the computer anew.

I have so far been unable to isolate the problem. It seems to happen randomly, not connected to whethere I am using audio or video, flash or compiz. I am currently using Classic (no fx) with proprietary ATI drivers on a Thinkpad Edge.

Any help appreciated, this is a major showstopper.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: xorg 1:7.6+4ubuntu3
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic x86_64
NonfreeKernelModules: fglrx
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,decor,mousepoll,vpswitch,regex,animation,snap,expo,move,compiztoolbox,place,grid,imgpng,gnomecompat,wall,ezoom,workarounds,staticswitcher,resize,fade,unitymtgrabhandles,scale,session,unityshell]
CompositorRunning: None
Date: Sat Apr 23 23:21:16 2011
DistUpgraded: Fresh install
DistroCodename: natty
DistroVariant: ubuntu
DkmsStatus:
 fglrx, 8.840, 2.6.38-8-generic, x86_64: installed
 tp-smapi, 0.40, 2.6.38-8-generic, x86_64: installed
GraphicsCard:
 ATI Technologies Inc M880G [Mobility Radeon HD 4200] [1002:9712] (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:21c6]
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta amd64 (20110330)
JockeyStatus: xorg:fglrx - ATI/AMD proprietary FGLRX graphics driver (Proprietary, Enabled, In use)
MachineType: LENOVO 0221A16
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=16499281-67ae-4a8d-897c-c68a873c0741 ro quiet splash vt.handoff=7
Renderer: Unknown
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/03/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 85ET36WW (1.09 )
dmi.board.name: 0221A16
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr85ET36WW(1.09):bd01/03/2011:svnLENOVO:pn0221A16:pvrThinkPadEdge:rvnLENOVO:rn0221A16:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 0221A16
dmi.product.version: ThinkPad Edge
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.4+bzr20110415-0ubuntu2
version.fglrx-installer: fglrx-installer N/A
version.ia32-libs: ia32-libs 20090808ubuntu13
version.libdrm2: libdrm2 2.4.23-1ubuntu6
version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.2-0ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.2-0ubuntu2
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu7
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu7

[Sebastian (sebastianhaselbeck)]

disagree with the classification of this under ATI since it also happened with the free driver, not just the proprietary ATI driver....

[Sebastian (sebastianhaselbeck)]

sounds similar: https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/349229

[Bryce Harrington (bryce)]

@Sebastian, xserver-xorg-video-ati is the free driver.

[Bryce Harrington (bryce)]

Even though you say this is a bug in the free driver, the logs you posted are for -fglrx, so it's a bit confused. Please refile the bug when using only the open source xserver-xorg-video-ati driver. The best way is to reproduce the freeze and then ssh into the machine and run 'ubuntu-bug xorg'. At least, collect dmesg from when the machine is frozen.

If you experience the same freeze with both -fglrx and -ati, or if you cannot ssh into the machine, then the problem is more likely to be something wrong in the kernel. File the bug report as 'ubuntu-bug linux' in that case.

[Sebastian (sebastianhaselbeck)]

I experienced the bug with both the free and the other driver.

I just press the power button for a few seks, which kills the machine and start anew... not sure what you mean by whehter I can ssh into the machine. The moment I have a freeze I cannot do anything....

hard to isolate the problem, too. havent been able to nail down where it comes from.

[Sebastian (sebastianhaselbeck)]

why is it the flgrx installer now? sorry for beeing a n00b but it is hard to report a bug to the correct project without knowing the origin of the problem.... all I want to see is the bug fixed, happy to answer questions to help anyone achieve that..

[Sebastian (sebastianhaselbeck)]

also having this during login screen. if i leave it unattended for too long: blank screen.

btw I have originally assumed it to be a screensaver problem, but I have disabled screensaver etc, so it cant be a case of not waking up from screensaver bug...

[bugbot (bugbot)]

We're closing this bug since it is has been some time with no response from the original reporter. However, if the issue still exists please feel free to reopen with the requested information. Also, if you could, please test against the latest development version of Ubuntu, since this confirms the bug is one we may be able to pass upstream for help.

[Sebastian (sebastianhaselbeck)]

well sorry if I am not a developer and this bug is super random, but dont just close it just because it is a REAL bug, thanks

[phillamg (me-phillg)]

Having exactly the same problem, also on Thinkpad Edge 13 (model 0221). Will run over the weekend and when it freezes try to SSH in and report back.

[phillamg (me-phillg)]

Just happened again, screen freezes for 1-2 seconds then goes black. All keyboards and mouse actions don't work, including RESIUB.
Connected Android phone which did not recognise USB port (other than charge). As soon as machine was powered off and POSTed it found a computer. Suggests this is a kernel bug...

[Sebastian (sebastianhaselbeck)]

great to see it confirmed. it freaks me out, this bug... freezes my machine many times a day. the most ruthless bug I have ever seen

[phillamg (me-phillg)]

So far (a day and a half in) I haven't had a crash when using the Low Latency kernel from this PPA:
https://launchpad.net/~abogani/+archive/ppa

I did read some things from last year about Thinkpads / ATI working better with a RealTime kernel but this is no longer maintained as a PPA. Apparently the LL kernel supersedes it.

[phillamg (me-phillg)]

No freeze in over a week now with lowlatency kernel. I'd test further but unfortunately it's my main machine in work!

Sebastian: Can you rename the bug to something like "Hard Freeze (kernel) on Lenovo Thinkpad 13 AMD Turion" as it's a bit more relevant and might help others find it...

[penalvch (penalvch)]

Sebastian Haselbeck, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]