[Acer Aspire 5742] USB subsystem seems to shut down occasionally

[intuited]

When reconnecting a USB keyboard to my system, I got this stream of messages in `/var/log/syslog`:

    Mar 31 22:35:01 gatsby kernel: [442633.491562] usb 2-1.2: new low speed USB device using ehci_hcd and address 79
    Mar 31 22:35:01 gatsby kernel: [442633.579057] ehci_hcd 0000:00:1d.0: fatal error
    Mar 31 22:35:01 gatsby kernel: [442633.585381] ehci_hcd 0000:00:1d.0: force halt; handshake ffffc90000674824 00004000 00004000 -> -110
    Mar 31 22:35:01 gatsby kernel: [442633.585389] ehci_hcd 0000:00:1d.0: HC died; cleaning up
    Mar 31 22:35:01 gatsby kernel: [442633.598955] usb 2-1.2: device descriptor read/all, error -108
    Mar 31 22:35:01 gatsby kernel: [442633.598961] hub 2-1:1.0: cannot disable port 2 (err = -19)
    Mar 31 22:35:01 gatsby kernel: [442633.598974] hub 2-1:1.0: cannot reset port 2 (err = -19)
    Mar 31 22:35:01 gatsby kernel: [442633.598977] hub 2-1:1.0: cannot disable port 2 (err = -19)
    Mar 31 22:35:01 gatsby kernel: [442633.598983] hub 2-1:1.0: cannot reset port 2 (err = -19)
    Mar 31 22:35:01 gatsby kernel: [442633.598987] hub 2-1:1.0: cannot disable port 2 (err = -19)
    Mar 31 22:35:01 gatsby kernel: [442633.598992] hub 2-1:1.0: cannot reset port 2 (err = -19)
    Mar 31 22:35:01 gatsby kernel: [442633.598995] hub 2-1:1.0: cannot disable port 2 (err = -19)
    Mar 31 22:35:01 gatsby kernel: [442633.598998] hub 2-1:1.0: unable to enumerate USB device on port 2
    Mar 31 22:35:01 gatsby kernel: [442633.599002] hub 2-1:1.0: cannot disable port 2 (err = -19)
    Mar 31 22:35:01 gatsby kernel: [442633.599015] usb 2-1: USB disconnect, address 2

A normal set of log messages for the same event looks like this:

    Mar 31 16:36:44 gatsby kernel: [421175.156518] usb 2-1.2: new low speed USB device using ehci_hcd and address 74
    Mar 31 16:36:44 gatsby kernel: [421175.278006] input: Dell Dell USB Keyboard as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/input/input63
    Mar 31 16:36:44 gatsby kernel: [421175.278256] generic-usb 0003:413C:2003.0038: input,hidraw0: USB HID v1.10 Keyboard [Dell Dell USB Keyboard] on usb-0000:00:1d.0-1.2/input0

Since that error was logged, the system will no longer respond to the connection of USB devices. There is no record of such events in either `/var/log/syslog` or via `dmesg`.

I'm running 10.10 on an Acer Aspire 5742 laptop. It may be relevant that both my HECI controller and SMBus show up as `UNCLAIMED` in the output from `lshw`. They are both listed as being `/^\s*product: 5 Series/3400 Series Chipset (HECI|SMBus) Controller/`.

I'm booting with the `acpi_osi=` kernel argument.

This, or a different problem resulting in USB devices not being detected, has happened once before, on 2011-03-12. I rebooted in order to be able to use newly connected USB devices.

When the previous event occurred, I was not using the acpi_osi= kernel parameter.

I was using the kernel package `linux-image-generic 2.6.35.27.35` (or possibly an earlier one, depending on when/if I rebooted) at that point; I have since upgraded to `linux-image-2.6.35-28-generic 2.6.35-28.49`.

Since my last reboot I have plugged and unplugged numerous USB devices multiple times without any issues. Note the address `79` on the above syslog messages.

I tried

    $ sudo modprobe -r usbhid ; sudo modprobe usbhid

This logged the following to `/var/log/syslog`

    Apr 1 00:41:10 gatsby kernel: [450189.768916] usbcore: deregistering interface driver usbhid
    Apr 1 00:41:10 gatsby kernel: [450189.768960] usbcore: deregistering interface driver hiddev
    Apr 1 00:41:10 gatsby kernel: [450189.823210] usbcore: registered new interface driver hiddev
    Apr 1 00:41:10 gatsby kernel: [450189.823246] usbcore: registered new interface driver usbhid
    Apr 1 00:41:10 gatsby kernel: [450189.823250] usbhid: USB HID core driver

but otherwise had no effect: newly-connected USB devices still do not work, nor are any syslog messages generated in response to their connection.

I tried connecting devices to two different USB ports on different sides of the machine, both to the same non-effect.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: linux-image-2.6.35-28-generic 2.6.35-28.49
Regression: No
Reproducible: No
ProcVersionSignature: Ubuntu 2.6.35-28.49-generic 2.6.35.11
Uname: Linux 2.6.35-28-generic x86_64
NonfreeKernelModules: wl
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272X Analog [ALC272X Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: sixty 2548 F.... pulseaudio
                      sixty 4769 F.... alsamixer
                      sixty 20641 F.... alsamixer
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xb4400000 irq 44'
   Mixer name : 'Intel IbexPeak HDMI'
   Components : 'HDA:10ec0272,10250487,00100001 HDA:80862804,80860101,00100000'
   Controls : 25
   Simple ctrls : 12
Date: Fri Apr 1 18:14:32 2011
Frequency: Once every few weeks.
HibernationDevice: RESUME=UUID=9bdf76d5-03ed-4976-9c4d-e32fd1c65d5a
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
Lsusb:
 Bus 001 Device 004: ID 0bda:0138 Realtek Semiconductor Corp.
 Bus 001 Device 003: ID 0402:9665 ALi Corp.
 Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire 5742
ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.35-28-generic root=/dev/mapper/hostname-root ro acpi_osi=
ProcEnviron:
 PATH=(custom, user)
 LANG=en_CA.utf8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.38.4
RfKill:

SourcePackage: linux
dmi.bios.date: 09/27/2010
dmi.bios.vendor: Acer
dmi.bios.version: V1.07
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Aspire 5742
dmi.board.vendor: Acer
dmi.board.version: V1.07
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.07
dmi.modalias: dmi:bvnAcer:bvrV1.07:bd09/27/2010:svnAcer:pnAspire5742:pvrV1.07:rvnAcer:rnAspire5742:rvrV1.07:cvnAcer:ct10:cvrV1.07:
dmi.product.name: Aspire 5742
dmi.product.version: V1.07
dmi.sys.vendor: Acer

[Christoph Roeder (brightdroid)]

AcpiTables:

AlsaDevices:
 total 0
 crw-rw---- 1 root audio 116, 1 2012-01-29 09:44 seq
 crw-rw---- 1 root audio 116, 33 2012-01-29 09:44 timer
AplayDevices: Error: [Errno 2] No such file or directory
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
ArecordDevices: Error: [Errno 2] No such file or directory
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CRDA: Error: [Errno 2] No such file or directory
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=3d52d38e-70a8-46b8-a78a-10f1c434c9ac
InstallationMedia: Ubuntu-Server 10.04 LTS "Lucid Lynx" - Release amd64 (20100427)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.

 br0 no wireless extensions.
MachineType: MSI MS-7637
Package: linux (not installed)
PciMultimedia:

ProcEnviron:
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-15-hostname root=UUID=88a3f8fd-0aae-4ac8-a120-1dc7237a6e22 ro usbcore.autosuspend=-1
ProcVersionSignature: Ubuntu 3.0.0-15.26-hostname 3.0.13
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-15-server N/A
 linux-backports-modules-3.0.0-15-server N/A
 linux-firmware 1.60
RfKill: Error: [Errno 2] No such file or directory
StagingDrivers: mei
Tags: oneiric staging
Uname: Linux 3.0.0-15-server x86_64
UpgradeStatus: Upgraded to oneiric on 2011-11-30 (60 days ago)
UserGroups:

dmi.bios.date: 07/09/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.4
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: H55-GD65 (MS-7637)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.4:bd07/09/2010:svnMSI:pnMS-7637:pvr1.0:rvnMSI:rnH55-GD65(MS-7637):rvr1.0:cvnMSI:ct3:cvr1.0:
dmi.product.name: MS-7637
dmi.product.version: 1.0
dmi.sys.vendor: MSI

[Christoph Roeder (brightdroid)]

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[penalvch (penalvch)]

intuited, as per http://us.acer.com/ac/en/US/content/drivers an update is available for your BIOS (1.30). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]