13d3:3304 IMC Networks bluetooth doesn't work

[Petr Dlouhý]

Binary package hint: bluez

The "13d3:3304 IMC Networks" internal bluetooth module found in Asus U36JC notebook is not working in Ubuntu Maverick nor Natty.

The systems certainly knows about presence of the bluetooth module - the icon in status bar is visible and allows to switch it on/off, but nothing else works.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: bluetooth (not installed)
ProcVersionSignature: Ubuntu 2.6.38-6.34-generic 2.6.38-rc7
Uname: Linux 2.6.38-6-generic x86_64
Architecture: amd64
CheckboxSubmission: 4c3a0145220348e366d02efaed27e66e
CheckboxSystem: b8f3ec504801f13fc208edb5c785b099
Date: Thu Mar 17 12:03:47 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110302)
InterestingModules: sco bnep l2cap btusb bluetooth
MachineType: ASUSTeK Computer Inc. U36JC
ProcEnviron:
 LANGUAGE=cs_CZ:en
 PATH=(custom, user)
 LANG=cs_CZ.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-6-generic root=UUID=2d566c56-67c7-4af1-a443-a8c80061120c ro quiet splash vt.handoff=7
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/26/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: U36JC.205
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: U36JC
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrU36JC.205:bd01/26/2011:svnASUSTeKComputerInc.:pnU36JC:pvr1.0:rvnASUSTeKComputerInc.:rnU36JC:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: U36JC
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
hciconfig:
 hci0: Type: BR/EDR Bus: USB
  BD Address: 00:00:00:00:00:00 ACL MTU: 0:0 SCO MTU: 0:0
  DOWN
  RX bytes:0 acl:0 sco:0 events:0 errors:0
  TX bytes:3 acl:0 sco:0 commands:1 errors:0

[Petr Dlouhý (petr-dlouhy)]

Full lsusb of bluetooth device

[Petr Dlouhý (petr-dlouhy)]

Now, I was able to make the bluetooth working. It started working after I followed manual at http://www.phlerion.com/blog/exopc/exopc-ubuntu/ (section Bluetooth).

[Petr Dlouhý (petr-dlouhy)]

The strange think is, that identification of that device changes after applying that instructions.

[bsides (rafaelwebb)]

Please, what is the fix? The site pointed out is offline! =/

[James Wroblewski (wroblewski-james)]

This bug is present for Asus X401A using the same IMC Networks bluetooth adapter

[Michel-Ekimia (michel.ekimia)]

We really need to get this fixed.
This is integrated in RTL8723BE

source code is here : https://github.com/lwfinger/rtl8723au_bt/tree/new

[Ákos Maróy (akos-maroy)]

I'm encountering this not working after a suspend / resume cycle. on a clean boot, it seems to work. this is on an Asus UX32LN

[Ákos Maróy (akos-maroy)]

I wonder if there is a workaround to at least unload the module / re-load after resuming from suspend

[Martin Wimpress  (flexiondotorg)]

Providing linux-firmware-nonfree is installed, this work in Ubuntu 15.10.

[Artiom Neganov (aneganov)]

Has it been fixed or not? It doesn't work on Ubuntu 18.04!!!

[Daniel van Vugt (vanvugt)]

This bug has been closed for over 3 years. If you have any problems at all then please open a new bug.