Disk drive partially works

[Dylan Coakley]

                description: DVD-RAM writer
                product: DVD-RAM GSA-H20L
                vendor: HL-DT-ST
                physical id: 0.0.0
                bus info: scsi@0:0.0.0
                logical name: /dev/cdrom1
                logical name: /dev/cdrw1
                logical name: /dev/dvd1
                logical name: /dev/dvdrw1
                logical name: /dev/scd0
                logical name: /dev/sr0
                version: 1.00
                serial: [HL-DT-STDVD-RAM GSA-H20L1.0006/04/03
                capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
                configuration: ansiversion=5 status=nodisc

This works with CD's but not DVD's even though DVD's are supported by the hardware.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'VT82xx'/'HDA VIA VT82xx at 0xdfafc000 irq 68'
   Mixer name : 'Realtek ALC888'
   Components : 'HDA:10ec0888,14620000,00100001'
   Controls : 37
   Simple ctrls : 20
Card1.Amixer.info:
 Card hw:1 'U0x46d0x9a4'/'USB Device 0x46d:0x9a4 at usb-0000:00:10.4-4, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:09a4'
   Controls : 2
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
   Capture channels: Mono
   Limits: Capture 0 - 14
   Mono: Capture 14 [100%] [35.00dB] [on]
Card2.Amixer.info:
 Card hw:2 'SAA7134'/'saa7133[0] at 0xdf5ff000 irq 16'
   Mixer name : 'SAA7134 Mixer'
   Components : ''
   Controls : 6
   Simple ctrls : 3
DistroRelease: Ubuntu 11.04
LiveMediaBuild: Ubuntu 11.04 "Natty Narwhal" - Beta amd64 (20110330)
MachineType: MEDIONPC MS-7318
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 2.6.38-7.39-generic 2.6.38
Regression: No
RelatedPackageVersions:
 linux-restricted-modules-2.6.38-7-generic N/A
 linux-backports-modules-2.6.38-7-generic N/A
 linux-firmware 1.49
Reproducible: Yes
RfKill:
 0: phy1: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: natty kernel-config needs-upstream-testing
Uname: Linux 2.6.38-7-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 11/09/2006
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: MS-7318
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO., LTD
dmi.chassis.type: 3
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd11/09/2006:svnMEDIONPC:pnMS-7318:pvr:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7318:rvr:cvn:ct3:cvr:
dmi.product.name: MS-7318
dmi.sys.vendor: MEDIONPC

[Jeremy Foshee (jeremyfoshee)]

Hi Dylan,

Please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/daily/current/ . If the issue remains, please run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 707328

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Dylan Coakley (dylan-coakley)]

I downloaded a daily image and burnt it to a disk. However when I tried to install, the installer completely froze! Is there anything else I can do to help?

Will I just install a new kernel from here to test instead?

https://wiki.ubuntu.com/KernelMainlineBuilds

[Dylan Coakley (dylan-coakley)]

Still does not work with the latest upstream kernel.

[Dylan Coakley (dylan-coakley)]

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[Dylan Coakley (dylan-coakley)]

Will anything be done about this? Ive been using Ubuntu full time since 8.04 and it still fails to work in the upcoming 11.04 release. Since using 8.04 all the way up to 10.10 my disk drive never worked with DVDs even though the hardware is capable of doing so.

Creating a backup disk is impossible without being able to burn a DVD. Note that this disk drive is part of a popular PC model sold in ALDI, which means fixing this could fix the problem of millions of users!

I would love to see this fixed, not just for myself but for everyone else too!

[penalvch (penalvch)]

Dylan Coakley, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. As well, please comment on which kernel version specifically you tested.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream', and comment as to why specifically you were unable to test it.

Please let us know your results. Thanks in advance.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]