Ubnutu-certified laptop: Synaptics touchpad broken, misdetected as PS/2

Bug #705243 reported by Phil-ganchev
20
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

The touch pad is completely unresponsive. Apparently, it is now recognized as an ALPS (see the output of "xinput" below). These are the new symptoms, as of around March 2011. The old symptoms are listed at the bottom. Here are the current diagnostics, as per instructions at https://wiki.ubuntu.com/DebuggingTouchpadDetection .

"lshw" does not list anything about a mouse or a touch pad or alps or ps/2.

/proc/bus/input/devices lists:
I: Bus=0011 Vendor=0002 Product=0008 Version=0000
N: Name="PS/2 Mouse"
P: Phys=isa0060/serio2/input1
S: Sysfs=/devices/platform/i8042/serio2/input/input22
U: Uniq=
H: Handlers=mouse1 event6
B: EV=7
B: KEY=70000 0 0 0 0 0 0 0 0
B: REL=3

I: Bus=0011 Vendor=0002 Product=0008 Version=7321
N: Name="AlpsPS/2 ALPS GlidePoint"
P: Phys=isa0060/serio2/input0
S: Sysfs=/devices/platform/i8042/serio2/input/input23
U: Uniq=
H: Handlers=mouse2 event7
B: EV=b
B: KEY=420 0 70000 0 0 0 0 0 0 0 0
B: ABS=1000003

xinput --list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ PS/2 Mouse id=11 [slave pointer (2)]
⎜ ↳ Logitech USB Optical Mouse id=9 [slave pointer (2)]
⎜ ↳ AlpsPS/2 ALPS GlidePoint id=12 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Video Bus id=6 [slave keyboard (3)]
    ↳ Power Button id=7 [slave keyboard (3)]
    ↳ Sleep Button id=8 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=10 [slave keyboard (3)]
    ↳ Dell WMI hotkeys id=13 [slave keyboard (3)]

Device 'PS/2 Mouse':
        Device Enabled (125): 1
        Coordinate Transformation Matrix (127): 1.000000, 0.000000, 0.000000, 0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
        Device Accel Profile (244): 0
        Device Accel Constant Deceleration (245): 1.000000
        Device Accel Adaptive Deceleration (246): 1.000000
        Device Accel Velocity Scaling (247): 10.000000
        Evdev Reopen Attempts (242): 10
        Evdev Axis Inversion (248): 0, 0
        Evdev Axes Swap (250): 0
        Axis Labels (251): "Rel X" (135), "Rel Y" (136)
        Button Labels (252): "Button Left" (128), "Button Middle" (129), "Button Right" (130), "Button Wheel Up" (131), "Button Wheel Down" (132)
        Evdev Middle Button Emulation (253): 2
        Evdev Middle Button Timeout (254): 50
        Evdev Wheel Emulation (255): 0
        Evdev Wheel Emulation Axes (256): 0, 0, 4, 5
        Evdev Wheel Emulation Inertia (257): 10
        Evdev Wheel Emulation Timeout (258): 200
        Evdev Wheel Emulation Button (259): 4
        Evdev Drag Lock Buttons (260): 0

xev does not register any events on the touch pad.

[ 18.897] (II) config/udev: Adding input device AlpsPS/2 ALPS GlidePoint (/dev/input/event7)
[ 18.897] (**) AlpsPS/2 ALPS GlidePoint: Applying InputClass "evdev touchpad catchall"
[ 18.897] (**) AlpsPS/2 ALPS GlidePoint: Applying InputClass "touchpad catchall"
[ 18.897] (II) LoadModule: "synaptics"
[ 18.898] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
[ 18.978] (II) Module synaptics: vendor="X.Org Foundation"
[ 18.978] (II) Synaptics touchpad driver version 1.2.2
[ 19.033] (II) AlpsPS/2 ALPS GlidePoint: x-axis range 0 - 1023
[ 19.033] (II) AlpsPS/2 ALPS GlidePoint: y-axis range 0 - 767
[ 19.033] (II) AlpsPS/2 ALPS GlidePoint: pressure range 0 - 127
[ 19.033] (II) AlpsPS/2 ALPS GlidePoint: finger width range 0 - 0
[ 19.033] (II) AlpsPS/2 ALPS GlidePoint: buttons: left right middle
[ 19.069] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 19.069] (**) AlpsPS/2 ALPS GlidePoint: always reports core events
[ 19.093] (II) XINPUT: Adding extended input device "AlpsPS/2 ALPS GlidePoint" (type: TOUCHPAD)
[ 19.093] (**) AlpsPS/2 ALPS GlidePoint: (accel) keeping acceleration scheme 1
[ 19.093] (**) AlpsPS/2 ALPS GlidePoint: (accel) acceleration profile 0
[ 19.093] (**) AlpsPS/2 ALPS GlidePoint: (accel) acceleration factor: 2.000
[ 19.093] (**) AlpsPS/2 ALPS GlidePoint: (accel) acceleration threshold: 4
[ 19.124] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 19.124] (II) config/udev: Adding input device AlpsPS/2 ALPS GlidePoint (/dev/input/mouse2)
[ 1913.657] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 5917.724] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 7588.141] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 20501.292] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 20526.244] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 20578.889] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 20762.580] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 21214.916] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 36794.865] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 37242.029] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 40222.169] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 43949.524] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 44827.940] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 47796.113] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 53727.220] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 54592.277] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 60095.149] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 62853.484] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 65463.860] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 65481.369] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 71280.985] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 82363.785] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 94928.240] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[ 95210.212] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[105646.944] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[111628.468] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[124348.124] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[135193.849] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[135265.060] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[146975.972] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[150128.713] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[151285.736] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[151393.868] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[151606.393] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[152059.501] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[152534.424] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[154312.666] (II) config/udev: removing device AlpsPS/2 ALPS GlidePoint
[154312.687] (II) UnloadModule: "synaptics"
[154404.121] (II) config/udev: Adding input device AlpsPS/2 ALPS GlidePoint (/dev/input/mouse2)
[154404.121] (II) config/udev: Adding input device AlpsPS/2 ALPS GlidePoint (/dev/input/event7)
[154404.121] (**) AlpsPS/2 ALPS GlidePoint: Applying InputClass "evdev touchpad catchall"
[154404.121] (**) AlpsPS/2 ALPS GlidePoint: Applying InputClass "touchpad catchall"
[154404.121] (II) Synaptics touchpad driver version 1.2.2
[154404.184] (II) AlpsPS/2 ALPS GlidePoint: x-axis range 0 - 1023
[154404.184] (II) AlpsPS/2 ALPS GlidePoint: y-axis range 0 - 767
[154404.184] (II) AlpsPS/2 ALPS GlidePoint: pressure range 0 - 127
[154404.184] (II) AlpsPS/2 ALPS GlidePoint: finger width range 0 - 0
[154404.184] (II) AlpsPS/2 ALPS GlidePoint: buttons: left right middle
[154404.216] (--) AlpsPS/2 ALPS GlidePoint: touchpad found
[154404.216] (**) AlpsPS/2 ALPS GlidePoint: always reports core events
[154404.232] (II) XINPUT: Adding extended input device "AlpsPS/2 ALPS GlidePoint" (type: TOUCHPAD)
[154404.242] (**) AlpsPS/2 ALPS GlidePoint: (accel) keeping acceleration scheme 1
[154404.242] (**) AlpsPS/2 ALPS GlidePoint: (accel) acceleration profile 0
[154404.242] (**) AlpsPS/2 ALPS GlidePoint: (accel) acceleration factor: 2.000
[154404.242] (**) AlpsPS/2 ALPS GlidePoint: (accel) acceleration threshold: 4
[154404.244] (--) AlpsPS/2 ALPS GlidePoint: touchpad found

== Old symptoms as of January 2011 ==

The touchpad right button and scroll do not work, and tapping is extremely sensitive (recognizing a tap when I did not touch the touchpad) and cannot be disabled. (The cursor moves fine.)

"lshw" and "/proc/bus/input/devices" list the touchpad as a PS/2 mouse; USB mouse support also breaks sporadically.

This is an Ubuntu certified system, Dell Inspiron 1545. http://www.ubuntu.com/certification/hardware/200910-4252 I bought it from Dell with Ubuntu 9.10 installed, and everything worked through many updates until late November 2010.

Exactly when the touchpad started acting up, so did the USB mouse. Sporadically, the right button and scroll wheel do not work. All left-clicks act inside a particular window, even if the cursor is outside the window; the cursor does not change between an arrow and an "I" outside the window. Sometimes, all mouse buttons and the Alt key do not work; the cursor freezes as either an arrow or an "I", regardless where it is moved.

The symptoms are the same with a fresh install (or live CD) of Ubuntu 9.04, 9.10, 10.04, 10.10. This suggests that there was some firmware installed initially, which was overwritten by some update and is not re-installed with a clean install.

This could be the same bug as bug 638025, bug 641320, bug 191024, or bug 565543.

I think the touchpad is ALPS but it could be synaptics

Below are the diagnostics, as per instructions at https://wiki.ubuntu.com/DebuggingTouchpadDetection .
----

There is no "Touchpad" tab in System > Preferences > Mouse.

sudo tpconfig -i
Found Synaptics Touchpad.
Firmware: 8.96 (multiple-byte mode).
Sensor type: unknown (0).
Geometry: rectangular/landscape/up.
Packets: absolute, 80 packets per second.
Corner taps disabled; no tap gestures.
Edge motion: none.
Z threshold: 6 of 7.
2 button mode; corner tap is right button click.

tpconfig can't set the tap sensitivity.

cat /proc/bus/input/devices
I: Bus=0011 Vendor=0002 Product=0001 Version=0000
N: Name="PS/2 Generic Mouse"
P: Phys=isa0060/serio2/input0
S: Sysfs=/devices/platform/i8042/serio2/input/input6
U: Uniq=
H: Handlers=mouse1 event6
B: EV=7
B: KEY=70000 0 0 0 0 0 0 0 0
B: REL=3

xinput --list
(same output as now, except that the following line is missing)
- ⎜ ↳ AlpsPS/2 ALPS GlidePoint id=12 [slave pointer (2)]

xinput --list-props 11
(same output as now, except that the following line was different -- was called "Generic":)
- Device 'PS/2 Mouse':
+ Device 'PS/2 Generic Mouse':

xev does not register any events for the right touchpad button. When the USB mouse is broken, xev does not register any events for the mouse or touchpad.

xkill
Select the window whose client you wish to kill with button 1....
xkill: unable to grab cursor

dpkg -l xserver-xorg-input-synaptics
...
ii xserver-xorg-i 1.2.2-2ubuntu5 Synaptics TouchPad driver for X.Org server

grep -iE "syna|touch|alps" /var/log/Xorg.0.log

grep -iE "mouse" /var/log/Xorg.0.log
[ 17.597] (==) intel(0): Silken mouse enabled
[ 18.153] (II) config/udev: Adding input device Logitech USB Optical Mouse (/dev/input/event4)
[ 18.153] (**) Logitech USB Optical Mouse: Applying InputClass "evdev pointer catchall"
[ 18.153] (**) Logitech USB Optical Mouse: always reports core events
[ 18.153] (**) Logitech USB Optical Mouse: Device: "/dev/input/event4"
[ 18.165] (II) Logitech USB Optical Mouse: Found 3 mouse buttons
[ 18.165] (II) Logitech USB Optical Mouse: Found scroll wheel(s)
[ 18.165] (II) Logitech USB Optical Mouse: Found relative axes
[ 18.175] (II) Logitech USB Optical Mouse: Found x and y relative axes
[ 18.175] (II) Logitech USB Optical Mouse: Configuring as mouse
[ 18.175] (**) Logitech USB Optical Mouse: YAxisMapping: buttons 4 and 5
[ 18.175] (**) Logitech USB Optical Mouse: EmulateWheelButton: 4, EmulateWheelInertia: 10, EmulateWheelTimeout: 200
[ 18.175] (II) XINPUT: Adding extended input device "Logitech USB Optical Mouse" (type: MOUSE)
[ 18.175] (II) Logitech USB Optical Mouse: initialized for relative axes.
[ 18.176] (II) config/udev: Adding input device Logitech USB Optical Mouse (/dev/input/mouse0)
[ 18.196] (II) config/udev: Adding input device PS/2 Generic Mouse (/dev/input/event6)
[ 18.196] (**) PS/2 Generic Mouse: Applying InputClass "evdev pointer catchall"
[ 18.196] (**) PS/2 Generic Mouse: always reports core events
[ 18.196] (**) PS/2 Generic Mouse: Device: "/dev/input/event6"
[ 18.212] (II) PS/2 Generic Mouse: Found 3 mouse buttons
[ 18.212] (II) PS/2 Generic Mouse: Found relative axes
[ 18.212] (II) PS/2 Generic Mouse: Found x and y relative axes
[ 18.212] (II) PS/2 Generic Mouse: Configuring as mouse
[ 18.212] (**) PS/2 Generic Mouse: YAxisMapping: buttons 4 and 5
[ 18.212] (**) PS/2 Generic Mouse: EmulateWheelButton: 4, EmulateWheelInertia: 10, EmulateWheelTimeout: 200
[ 18.212] (II) XINPUT: Adding extended input device "PS/2 Generic Mouse" (type: MOUSE)
[ 18.212] (II) PS/2 Generic Mouse: initialized for relative axes.
[ 18.212] (II) config/udev: Adding input device PS/2 Generic Mouse (/dev/input/mouse1)
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: philip 1572 F.... pulseaudio
 /dev/snd/pcmC0D0p: philip 1572 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf6afc000 irq 47'
   Mixer name : 'IDT 92HD71B7X'
   Components : 'HDA:111d76b2,102802aa,00100302'
   Controls : 24
   Simple ctrls : 15
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=6c54ea38-1849-4fea-a479-a1ec01b09cd9
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
MachineType: Dell Inc. Inspiron 1545
NonfreeKernelModules: wl
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic root=UUID=713ded91-15c0-4c9d-a3eb-5a147e2db9f7 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-12-generic N/A
 linux-backports-modules-3.0.0-12-generic N/A
 linux-firmware 1.60
Tags: oneiric
Uname: Linux 3.0.0-12-generic i686
UpgradeStatus: Upgraded to oneiric on 2011-11-06 (11 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 08/27/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 0G848F
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd08/27/2009:svnDellInc.:pnInspiron1545:pvr:rvnDellInc.:rn0G848F:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Inspiron 1545
dmi.sys.vendor: Dell Inc.

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Phil-ganchev (phil-ganchev) wrote :
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Phil-ganchev (phil-ganchev) wrote :
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Phil-ganchev (phil-ganchev) wrote :
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Phil-ganchev (phil-ganchev) wrote :
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Phil-ganchev (phil-ganchev) wrote :
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Phil-ganchev (phil-ganchev) wrote :
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Phil-ganchev (phil-ganchev) wrote :
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Phil-ganchev (phil-ganchev) wrote :
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Phil-ganchev (phil-ganchev) wrote :
description: updated
description: updated
summary: - Certified laptop: ALPS touchpad broken, misdetected as PS/2
+ Inspiron 1545 (certified laptop): ALPS touchpad broken, misdetected as
+ PS/2
summary: - Inspiron 1545 (certified laptop): ALPS touchpad broken, misdetected as
- PS/2
+ Ubnutu-certified laptop: ALPS touchpad broken, misdetected as PS/2
description: updated
description: updated
summary: - Ubnutu-certified laptop: ALPS touchpad broken, misdetected as PS/2
+ Ubnutu-certified laptop: Synaptics touchpad broken, misdetected as PS/2
Revision history for this message
jasminetea (ph0enix101) wrote : Re: [Bug 705243] Re: Ubnutu-certified laptop: Synaptics touchpad broken, misdetected as PS/2

I think it's detected as ps2 because there is no ALPs driver

also I think that there is no alps driver because synaptic (whoever they are) or
Dell won't write one because it probably has licensing constraints .... the
software that is already being used for it on windows could be released but is
not.

One thing -- why can't the windows driver be wrapped (not sure if NDISWRAPPER
would work for the touchpad driver).

tags: added: kj-triage
Revision history for this message
Ed S (ed-spittles) wrote :

If you think it may be an ALPS touchpad, can you try the fix for ALPS detection

https://confluence.nau.edu/display/~<email address hidden>/Recognize+ALPS+Touchpad+on+Dell+E6510+in+Ubuntu

as mentioned in bug 754344

(Both that bug and the Xorg.0.log in bug 749508 show that there is a driver for at least some ALPS touchpads)

Revision history for this message
Phil-ganchev (phil-ganchev) wrote :

Thanks but the fix does not work for my computer -- it does not change anything.

However, for a few months now, the USB mouse has stopped acting up, whle the touchpad is now completely unresponsive.

description: updated
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 705243

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: maverick
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Phil-ganchev (phil-ganchev) wrote : AcpiTables.txt

apport information

tags: added: apport-collected oneiric
description: updated
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Phil-ganchev (phil-ganchev) wrote : AlsaDevices.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : AplayDevices.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : BootDmesg.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : Card0.Amixer.values.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : Card0.Codecs.codec.0.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : CurrentDmesg.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : IwConfig.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : Lspci.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : Lsusb.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : PciMultimedia.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : ProcCpuinfo.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : ProcInterrupts.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : ProcModules.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : PulseSinks.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : PulseSources.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : RfKill.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : UdevDb.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : UdevLog.txt

apport information

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Phil-ganchev (phil-ganchev) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Expired → New
status: New → Confirmed
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Ed S (ed-spittles) wrote :

It might be worth studying the progress on bug 606238 and bug 550625

See especially comment 62 on the first of those: the E6 and E7 reports say what the hardware actually is.

See also comment 492 on the second of those: Seth Forshee has provided an updated driver which successfully recognises and works with some hardware not previously supported.

Revision history for this message
penalvch (penalvch) wrote :

Phil-ganchev, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thanks in advance.

tags: added: lucid needs-upstream-testing
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Phil-ganchev (phil-ganchev) wrote :

It works for me since probably about August last year (2011-08). I think it must have been working by the time I posted the requested log files. I'm sorry I did not point that at the time -- I wasn't paying attention when I posted the files. I am not sure what changes I made since the last time I confirmed that it wasn't working. What should I do with respect to this report now?

Revision history for this message
penalvch (penalvch) wrote :

Phil-ganchev, this bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in linux (Ubuntu):
status: Incomplete → Invalid
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