Xorg freeze when recovering from hibernate or sleep

[Gilbert Dion]

Binary package hint: xorg

When the computer awakes from hibernate or sleep states, the display gets powered but stays black (nothing is displayed). Computer seems to be running ok, though: Caps Lock indicator toggles on and off, mouse pointer moves. I tried to reboot the machine doing what I normally do in normal circonstances: when I push the Power On button, there is a choice menu and I just strike Enter toselect the first option which is shutting down the machine. In this bug situation (black screen), pushing the Power button and striking Enter does nothing.
This is a recent Acer all-in-one Aspire Z5700 series with 6 Gb memory and a swap file of 9 Gb.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: xorg 1:7.5+6ubuntu3
ProcVersionSignature: Ubuntu 2.6.35-23.41-generic 2.6.35.7
Uname: Linux 2.6.35-23-generic x86_64
Architecture: amd64
DRM.card0.DisplayPort.1:
 status: disconnected
 enabled: disabled
 dpms: On
 modes:
 edid-base64:
DRM.card0.HDMI_Type_A.1:
 status: disconnected
 enabled: disabled
 dpms: On
 modes:
 edid-base64:
DRM.card0.LVDS.1:
 status: connected
 enabled: enabled
 dpms: On
 modes: 1920x1080
 edid-base64:
DRM.card0.VGA.1:
 status: disconnected
 enabled: disabled
 dpms: On
 modes:
 edid-base64:
Date: Fri Jan 14 14:14:08 2011
DkmsStatus: Error: [Errno 2] Aucun fichier ou dossier de ce type
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
MachineType: Acer Aspire Z5700
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-23-generic root=UUID=72b5fcae-c035-4b41-96d8-5ac2dee8a345 ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=fr_CA.utf8
 SHELL=/bin/bash
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
dmi.bios.date: 06/02/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P01-A3
dmi.board.name: Aspire Z5700
dmi.board.vendor: Acer
dmi.chassis.type: 13
dmi.chassis.vendor: Acer
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP01-A3:bd06/02/2010:svnAcer:pnAspireZ5700:pvr:rvnAcer:rnAspireZ5700:rvr:cvnAcer:ct13:cvr:
dmi.product.name: Aspire Z5700
dmi.sys.vendor: Acer
system:
 distro: Ubuntu
 codename: maverick
 architecture: x86_64
 kernel: 2.6.35-23-generic

[Jeremy Foshee (jeremyfoshee)]

Hi Gilbert,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 703034

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Gilbert Dion (diong)]

Hi Jeremy,

Yes, it is still an issue for me. I will do my best to get back here with some results or comments as soon as I find time.

Gilbert

[Gilbert Dion (diong)]

2011/2/22 Jeremy Foshee <email address hidden>

> Hi Gilbert,
>
> This bug was reported a while ago and there hasn't been any activity in it
> recently. We were wondering if this is still an issue? Can you try with the
> latest development release of Ubuntu? ISO CD images are available from
> http://cdimage.ubuntu.com/releases/ .
>

I booted my computer with the Ubuntu 11.04 Alpha 2 release on a USB stick. I
still could not recover from Hibernate state. I dont think so but I'll ask
anyway: it be different if I boot from a CD?

>
> If it remains an issue, could you run the following command from a Terminal
> (Applications->Accessories->Terminal). It will automatically gather and
> attach updated debug information to this report.

> apport-collect -p linux 703034
>

When should I run the apport-collect command? After rebooting from a crash?
Or anytime?

>
> Also, if you could test the latest upstream kernel available that would be
> great. It will allow additional upstream developers to examine the issue.
> Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've
> tested the upstream kernel, please remove the 'needs-upstream-testing' tag.
> This can be done by clicking on the yellow pencil icon next to the tag
> located at the bottom of the bug description and deleting the
> 'needs-upstream-testing' text. Please let us know your results.
>

Sorry, this is way too complicated for me. And I do not want to compromise
my desktop computer because I use it every day for work.

Gilbert Dion

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Gilbert Dion (diong)]

As of today, under karmic and its latest kernel 2.6.35-28, this is still an
issue.
<https://bugs.launchpad.net/ubuntu/+source/linux/+bug/703034/+subscribe>