computer won't hibernate when usb3 is enabled

Bug #695321 reported by lvm
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

When onboard USB3 controller is disabled in BIOS hibernation works, when it is enabled - fails and locks up the desktop instead. Ubuntu 10.10 32-bit upgraded up to date (Linux htpc 2.6.35-24-generic-pae #42-Ubuntu SMP Thu Dec 2 03:21:31 UTC 2010 i686 GNU/Linux), MSI 890GXM-G65 motherboard (AMD 890GX/SB850 chipset)

Dec 28 23:28:14 htpc kernel: [16580.579525] PM: Marking nosave pages: 0000000000099000 - 0000000000100000
Dec 28 23:28:14 htpc kernel: [16580.579528] PM: Basic memory bitmaps created
Dec 28 23:28:17 htpc kernel: [16580.579529] PM: Syncing filesystems ... done.
Dec 28 23:28:17 htpc kernel: [16580.804942] Freezing user space processes ... (elapsed 0.01 seconds) done.
Dec 28 23:28:17 htpc kernel: [16580.820055] Freezing remaining freezable tasks ... (elapsed 2.35 seconds) done.
Dec 28 23:28:17 htpc kernel: [16583.172076] PM: Preallocating image memory... done (allocated 761122 pages)
Dec 28 23:28:17 htpc kernel: [16583.702466] PM: Allocated 3044488 kbytes in 0.53 seconds (5744.31 MB/s)
Dec 28 23:28:17 htpc kernel: [16583.702468] Suspending console(s) (use no_console_suspend to debug)
Dec 28 23:28:17 htpc kernel: [16583.702708] pm_op(): usb_dev_freeze+0x0/0x20 returns -2
Dec 28 23:28:17 htpc kernel: [16583.702711] PM: Device usb8 failed to freeze async: error -2
Dec 28 23:28:17 htpc kernel: [16583.728170] PM: restore of devices complete after 0.132 msecs
Dec 28 23:28:17 htpc acpid: client 1260[0:0] has disconnected
Dec 28 23:28:17 htpc acpid: client connected from 1260[0:0]
Dec 28 23:28:17 htpc kernel: [16583.768040] Restarting tasks ... done.
Dec 28 23:28:17 htpc kernel: [16583.770494] PM: Basic memory bitmaps freed
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lvm 1744 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xfe6f4000 irq 16'
   Mixer name : 'Realtek ALC889'
   Components : 'HDA:10ec0889,14627642,00100004'
   Controls : 36
   Simple ctrls : 21
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfe8e8000 irq 19'
   Mixer name : 'ATI RS690/780 HDMI'
   Components : 'HDA:1002791a,00791a00,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 10.10
HibernationDevice: RESUME=UUID=e83bbf50-16a9-4372-8ad8-50103ad63cde
InstallationMedia: Kubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: MSI MS-7642
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.35-24-generic-pae root=UUID=75b97d1f-eccc-42fa-83cd-3745016f1d54 ro quiet splash
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 LANGUAGE=
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-24.42-generic-pae 2.6.35.8
Regression: No
RelatedPackageVersions: linux-firmware 1.38
Reproducible: Yes
RfKill:

Tags: maverick kernel-power hibernate resume needs-upstream-testing
Uname: Linux 2.6.35-24-generic-pae i686
UserGroups:

WifiSyslog:

dmi.bios.date: 04/30/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.6
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 890GXM-G65 (MS-7642)
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.6:bd04/30/2010:svnMSI:pnMS-7642:pvr1.0:rvnMSI:rn890GXM-G65(MS-7642):rvr1.0:cvnMSI:ct3:cvr1.0:
dmi.product.name: MS-7642
dmi.product.version: 1.0
dmi.sys.vendor: MSI

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

Hi lvm,

Please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/daily/current/ . However, note you can only test Suspend, not Hibernate, when using a LiveCD. If the issue remains, run the following command from a Terminal (Applications->Accessories->Terminal) it will automatically gather and attach updated debug information to this report.

apport-collect -p linux 695321

Also, please be sure to take a look at https://wiki.ubuntu.com/DebuggingKernelSuspendHibernateResume . If you can provide any additional information outlined there it would be much appreciated.

Additionally, if you could try to reproduce this with the upstream mainline kernel that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kernel-hibernate
tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
lvm (lvm-royal) wrote : AcpiTables.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
lvm (lvm-royal) wrote : AlsaDevices.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : AplayDevices.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : ArecordDevices.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : BootDmesg.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : Card0.Codecs.codec.2.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : Card1.Codecs.codec.0.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : CurrentDmesg.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : Lspci.txt

apport information

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lvm (lvm-royal) wrote : Lsusb.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : PciMultimedia.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : ProcInterrupts.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : ProcModules.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : UdevDb.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote : UdevLog.txt

apport information

Revision history for this message
lvm (lvm-royal) wrote :

while trying to follow your guidelines for filing a bug I encountered an additional problem: 'apport-collect -p linux 695321' does not work

lvm@htpc:/$ apport-collect -p linux 695321
The authorization page:
   (https://edge.launchpad.net/+authorize-token?oauth_token=WCK1FBRLTBX27RfVmxVx&allow_permission=WRITE_PRIVATE)
should be opening in your browser. After you have authorized
this program to access Launchpad on your behalf you should come
back here and press <Enter> to finish the authentication process.
Error connecting to Launchpad: [Errno 4] Interrupted system call
You can reset the credentials by removing the file "/home/lvm/.cache/apport/launchpad.credentials"

apparently it should wait until I authorise in the browser but it doesn't, no pause after "back here and press <Enter> to finish the authentication process.". apport-cli works fine though.

Revision history for this message
pioruns (pioruns) wrote :

It's affecting me as well.
Motherboard: ASUS® M4A87TD/USB3, latest BIOS, AMD Phenom X4 CPU.
System Ubuntu 10.10 AMD64, with proposed repository enabled and updated.
Computer won't hibernate/suspend from menu until I disable USB3 port in BIOS options. Please tell which files I should upload to give you enough information about this problem.

Revision history for this message
Richard (richardeb) wrote :

Same Problem

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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