can't log into facebook

Bug #685646 reported by CharlieP
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)
Invalid
Low
Unassigned

Bug Description

Binary package hint: empathy

Running Ubuntu 10.10
Facebook will not log in
"Authentication failed"
using correct Facebook user name and password

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: empathy 2.32.0.1-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.35-23.41-generic-pae 2.6.35.7
Uname: Linux 2.6.35-23-generic-pae i686
NonfreeKernelModules: nvidia
Architecture: i386
Date: Sun Dec 5 13:54:43 2010
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.utf8
SourcePackage: empathy

Revision history for this message
CharlieP (crp305) wrote :
Revision history for this message
Omer Akram (om26er) wrote :

thanks for your bug report. click on Help>Debug a window will popup there in the drop-down menu click 'gabble' then click on the clear button to clear all logs (its preferred that you disable any gtalk/jabber account first) then click on the 'retry' button in empathy contact list so that it tries to reconnect to facebook chat, when you see the authentication failure, come to the debug window and click save and attach that logs file to this bug report.

Changed in empathy (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Omer Akram (om26er) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future.

Changed in empathy (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
h0ser (h0ser81) wrote :
Download full text (17.9 KiB)

mcd-DEBUG: 06/16/2011 23:18:19.452837: account_reconnect: gabble/jabber/h0ser_40chat_2efacebook_2ecom0
mcd-DEBUG: 06/16/2011 23:18:19.452986: _mcd_account_dup_parameters: called
mcd-DEBUG: 06/16/2011 23:18:19.453433: _mcd_mission_set_parent: child = 0x979e268, parent = 0x978b900
mcd-DEBUG: 06/16/2011 23:18:19.453577: mcd_manager_create_connection: Created a connection 0x979e268 for account: gabble/jabber/h0ser_40chat_2efacebook_2ecom0
mcd-DEBUG: 06/16/2011 23:18:19.453694: _mcd_connection_connect: called for 0x979e268, account gabble/jabber/h0ser_40chat_2efacebook_2ecom0
mcd-DEBUG: 06/16/2011 23:18:19.453810: _mcd_connection_connect_with_params: Trying connect account: gabble/jabber/h0ser_40chat_2efacebook_2ecom0
mcd-DEBUG: 06/16/2011 23:18:19.453928: _mcd_account_set_connection_status: gabble/jabber/h0ser_40chat_2efacebook_2ecom0: 1 because 1
mcd-DEBUG: 06/16/2011 23:18:19.454042: mcd_account_freeze_properties: gabble/jabber/h0ser_40chat_2efacebook_2ecom0
mcd-DEBUG: 06/16/2011 23:18:19.454155: _mcd_account_set_connection_status: changing connection status from 2 to 1
mcd-DEBUG: 06/16/2011 23:18:19.454269: _mcd_account_set_connection_status: changing connection status reason from 3 to 1
mcd-DEBUG: 06/16/2011 23:18:19.454385: mcd_account_changed_property: called: Connection
mcd-DEBUG: 06/16/2011 23:18:19.454495: mcd_account_changed_property: First changed property
mcd-DEBUG: 06/16/2011 23:18:19.454925: mcd_account_changed_property: called: ConnectionStatus
mcd-DEBUG: 06/16/2011 23:18:19.455061: mcd_account_changed_property: called: ConnectionStatusReason
mcd-DEBUG: 06/16/2011 23:18:19.455180: mcd_account_changed_property: called: ConnectionError
mcd-DEBUG: 06/16/2011 23:18:19.455447: mcd_account_changed_property: called: ConnectionErrorDetails
mcd-DEBUG: 06/16/2011 23:18:19.455590: mcd_account_thaw_properties: gabble/jabber/h0ser_40chat_2efacebook_2ecom0
mcd-DEBUG: 06/16/2011 23:18:19.455703: emit_property_changed: called
mcd-DEBUG: 06/16/2011 23:18:19.510076: request_connection_cb: created /org/freedesktop/Telepathy/Connection/gabble/jabber/h0ser_40chat_2efacebook_2ecom_2f6c13b241
mcd-DEBUG: 06/16/2011 23:18:19.511311: _mcd_connection_set_tp_connection: new connection is 0x978fec0
mcd-DEBUG: 06/16/2011 23:18:19.511405: mcd_account_changed_property: called: Connection
mcd-DEBUG: 06/16/2011 23:18:19.511485: mcd_account_changed_property: First changed property
mcd-DEBUG: 06/16/2011 23:18:19.514411: on_connection_status_changed: status_changed called from tp (2)
mcd-DEBUG: 06/16/2011 23:18:19.515813: _mcd_connection_update_client_caps: Sending client caps to connection
mcd-DEBUG: 06/16/2011 23:18:19.519871: mcd_connection_early_get_statuses_cb: /org/freedesktop/Telepathy/Connection/gabble/jabber/h0ser_40chat_2efacebook_2ecom_2f6c13b241: Early Get(Statuses) succeeded
mcd-DEBUG: 06/16/2011 23:18:19.519979: presence_get_statuses_cb: account gabble/jabber/h0ser_40chat_2efacebook_2ecom0:
mcd-DEBUG: 06/16/2011 23:18:19.520061: presence_get_statuses_cb: offline
mcd-DEBUG: 06/16/2011 23:18:19.520139: presence_get_statuses_cb: chat
mcd-DEBUG: 06/16/2011 23:18:19.520219: presence_get_statuses_cb: xa
mcd-DEBUG: 06/16/2011 23:18:19.520296: presence_get...

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