Asus N43JF suspend/hibernate won't work

[Óskar V. Gíslason]

System crashes when trying to Suspend or hibernate requiring a force shutdown.

Ubuntu 10.10
Kernel Linux 2.6.35-22-generic
Gnome 2.32.0

[fdsoqweo4 (nfiewiqp4n321fdsaniro34214)]

Thank you so much for reporting this issue and helping to make Ubuntu better for all of our users. This specific issue has been discussed on the Ubuntu community forums and a workaround has been proposed by one of the users. Please see the following thread for a workaround to this issue.

http://ubuntuforums.org/showpost.php?p=9180298&postcount=7

If this does not help please review the thread further as other users reported needing to modify the chmod statement a bit with their specific laptop: http://ubuntuforums.org/showthread.php?t=1444822&page=3

[Óskar V. Gíslason (oskarvgislason)]

Thank you for your reply

I had already reviewed that thread and implemented the workaround's discussed in it (including both the chmod commands) but to no effect and therefor I posted this bug.
My friend has the same problem with his new Asus N61JQ laptop, that is, the workaround does not work for him either.

[fdsoqweo4 (nfiewiqp4n321fdsaniro34214)]

Please gather the following if possible:

* A bit more information regarding what the 'crash' looks like.
* An attachment of the surrounding area from /var/log/syslog regarding the error. You should see something like:
                        Suspending console(s) (use no_console_suspend to debug)
* The result of lsusb in terminal

[Óskar V. Gíslason (oskarvgislason)]

Description of "crash":
When suspending the screen goes blank and after a few seconds a single non-blinking underline mark appears at the top left corner and then it seems to freeze up.

Attached is what I believe is the relevant section for the suspend in regards to the timestamps.

Results of lsusb in terminal:

oskar@oskar-N43JF:~$ lsusb
Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 0b05:1788 ASUSTek Computer, Inc.
Bus 001 Device 003: ID 04f2:b1bb Chicony Electronics Co., Ltd
Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
oskar@oskar-N43JF:~$

[Óskar V. Gíslason (oskarvgislason)]

And for the hibernation crash
Description:
Hibernation ends in a blank screen with a blinking underline in the top left corner and a forced shutdown is needed.

syslog in attatchment

[Óskar V. Gíslason (oskarvgislason)]

Well disregard those two posts above I guess

After installing the latest update's from update manager the problem has changed.

Now both suspend and hibernation does not freeze up but end in a Lock screen where I can sign in again

I will post new syslogs for those events ....seems the USB3.0 is generating errors

[Óskar V. Gíslason (oskarvgislason)]

New suspend log

It seems it sometimes freezes and sometimes it just wakes up again as it did in this log

[Óskar V. Gíslason (oskarvgislason)]

New hibernate log

[Óskar V. Gíslason (oskarvgislason)]

Well after implementing the old solution after the kernel update suspend and hibernation seem to work now!

The soulution that now worked was:

Solution:

1. Open up the console and create a new file:
Code:
sudo nano /etc/pm/config.d/usb3-suspend-workaround
2. Add this line:
Code:
SUSPEND_MODULES="xhci-hcd ehci-hcd"
That's it.

[Óskar V. Gíslason (oskarvgislason)]

Problem persisted when trying to fix it again with above solution after reinstalling Ubuntu 10.10 (due to Nvida driver problems)

Seems the above solution was not enough.

Got it to work after some trial and error with reference to the previously mentioned post: http://ubuntuforums.org/showpost.php?p=9180298&postcount=7

What worked was I had to make a
/etc/pm/sleep.d/20_custom-ehci_hc
and
/etc/pm/sleep.d/20_custom-xhci_hc

file to fix the problem.... one for ehci and one for xhci

the /etc/pm/config.d/usb3-suspend-workaround file did not solve the problem so I threw it out.

[bwat47 (bwat47)]

Exact same problem here. It doesn't suspend fully (fan still going) and gets stuck with a black line on top left. Fix posted by Oskar worked for me. I have an Asus U52F, running natty 64bit.

[penalvch (penalvch)]

Óskar V. Gíslason, thank you for reporting this bug to Ubuntu. Maverick reached EOL on April 10, 2012.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases

Is this an issue in a supported release? If so, could you please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 680925

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]