Under Ubuntu 10.10, Empathy 2.32.0.1 cannot sign into Yahoo messenger - "Authentication failed".

[sthompso]

Binary package hint: empathy

Cannot sign into yahoo messenger account with Empathy 2.32.0.1 under Ubuntu 10.10 x64. Get the message "Authentication failed", however using the same credentials works using the Yahoo Web Messenger.

Empathy was able to connect to Yahoo messenger before upgrading from Ubuntu 10.04.

MSN messenger can connect successfully.

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1) The release of Ubuntu you are using: Ubuntu 10.10 x64.

2) The version of the package you are using: empathy 2.32.0.1-0ubuntu1

3) What you expected to happen: Expected Yahoo messenger account to successfully connect after entering correct (and verified) credentials into Empathy.

4) What happened instead: Upon each connection attempt, Empathy generated a "Authentication failed" message.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: empathy 2.32.0.1-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Uname: Linux 2.6.35-22-generic x86_64
NonfreeKernelModules: nvidia
Architecture: amd64
Date: Sat Oct 30 10:27:20 2010
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.utf8
SourcePackage: empathy

[Omer Akram (om26er)]

thanks for the bug report. can you please attach you telepathy-haze logs to this bug report. you can get those logs from Help>Debug in that window select haze and click save button and attach the file to this bug report. (the saved file should be of the time when the problem had happened)

[sthompso (samual-thompson)]

My apologies, it appears this was due to user-error.

For Yahoo messenger accounts, you must enter only the user-name, not the full Yahoo ID. e.g. For Yahoo ID "<email address hidden>", it should be entered as only "username" in Empathy.

Although this convention is highlighted as the example within the Empathy Account setup for a Yahoo account, it's a different convention to what is used in the Yahoo web messenger, which requests the Yahoo ID be entered as "<email address hidden>".

Thanks.

[Omer Akram (om26er)]

closing this bug now. feel free to report any other bugs you may find.