account : Problem with payment of invoices (payement balance)

[forstera]

Hello all,

Since the update to the last version (5.0.15), we have the following prolem with invoices. When clients pay their invoice(s), the payment balance is not removed. I join 2 printsreens to show the problem : The invoice is paid, we can see the paiement line but the payment balance (which should be 0.0) has the same amount as the total invoice ...

Thanks

[Jay Vora (Serpent Consulting Services) (jayvora)]

Hello Arnaud,

I tried with single and multi-currency examples, but I do not face the error.
I would like to know the steps/configurations you proceed with.

Thanks.

[forstera (arnaud-forster-deactivatedaccount)]

  Hello jay,

Thanks for your test. I made it, too and came to the same conclusion as
you. So I request the accounting to give me the way to face this error.
I'll publish their email as soon as I'll receive it.
Thanks

Le 12.10.2010 21:11, Jay (OpenERP) a écrit :
> Hello Arnaud,
>
> I tried with single and multi-currency examples, but I do not face the error.
> I would like to know the steps/configurations you proceed with.
>
> Thanks.
>
> ** Project changed: openobject-server => openobject-addons
>
> ** Changed in: openobject-addons
> Status: New => Incomplete
>

[forstera (arnaud-forster-deactivatedaccount)]

Hello Jay,
I received informations about the accounting : the problem occurs when they try to reconcile in a foreign currency. Here's what they do (it's in french, so ask me if I need to translate what they said), thanks :

Il s'agit de la réconciliation en monnaie étrangère. Je passe les écritures manuellement (saisie par ligne) et après je vais chercher toutes mes écritures comptables (factures + paiements via Reporting, rechercher des écritures, lignes d'écritures) et ensuite je les sélectionne et je clique sur "Actions" au haut de l'écran, puis sous "Ecritures lettrées", puis Rapprocher.

Et lorsque je vais voir la facture, elle est bouclée, mais le solde est toujours là.

[forstera (arnaud-forster-deactivatedaccount)]

Hello all,

This in an important problem for us, any news about it ??

Thanks

[Jay Vora (Serpent Consulting Services) (jayvora)]

Hello Arnaud,

I have double checked again and found that it is working normal.
I would like to ask you to request your accounting dept. to provide an example with steps(currency,amount,etc.) to reproduce the problem.

Thanks.

[forstera (arnaud-forster-deactivatedaccount)]

Hello Jay,

thanks for the enquiry. I made the test, too and there was no problem when the currency is in the same than the company. The problem seems to occur when the currency of the invoice is different than the main company. Did you make this test ?

I'll ask for a complete demo with printscreen and post them.

Thanks for your help
Regards

[Jay Vora (Serpent Consulting Services) (jayvora)]

Hello Arnaud,

Yes, unquestionably this has also has been checked for different currencies.

We will be working for the solution if this is a problem really.

Waiting for your post.

Thanks.

[forstera (arnaud-forster-deactivatedaccount)]

Hello Jay,
the Accouting made a document to explain how they're doing to reconciliate their invoices and explain how they get the error.
The only problem is that the document is in french, so If you need to have a translation, let me know and i'll do my best to translate it. In another way, if french people can check that, we'd be grateful.

Accouting dpt- tolde me that because of several bugs in the past, they're doing reconcilation manually now. They think that what you tried is automatic reconciliation; that's why the problem doesnt occurs .

Let me know if you need more informations.

Thanks very much for your help
Arnaud

[Jay Vora (Serpent Consulting Services) (jayvora)]

Hi Arnaud,

I would like to ask you to check https://bugs.launchpad.net/openobject-addons/+bug/666154 for your problem.
Thanks.

[forstera (arnaud-forster-deactivatedaccount)]

Hello jay,

I'll transmitt the patch for testing

Thanks very much for your help

[Jay Vora (Serpent Consulting Services) (jayvora)]

The Fix of bug 666154 has made this fixed.
Thanks.