trackpad not recognized on Gateway LT3119u / Acer ZA8 laptop

[rogmorri]

Binary package hint: xserver-xorg-input-synaptics

When booting from a USB stick (built against Maverick rc build), the multi-touch trackpad is recognized as a "ImPS/2 Generic Wheel Mouse".

When touching the trackpad, the mouse flies wildly around the screen.

Note the last entry in /proc/bus/input/devices...

root@ubuntu:/home/ubuntu# cat /proc/bus/input/devices

I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input0
U: Uniq=
H: Handlers=event0
B: EV=21
B: SW=1

I: Bus=0019 Vendor=0000 Product=0003 Version=0000
N: Name="Sleep Button"
P: Phys=PNP0C0E/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0E:00/input/input1
U: Uniq=
H: Handlers=kbd event1
B: EV=3
B: KEY=4000 0 0 0 0

I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=PNP0C0C/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input2
U: Uniq=
H: Handlers=kbd event2
B: EV=3
B: KEY=100000 0 0 0

I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=LNXPWRBN/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
U: Uniq=
H: Handlers=kbd event3
B: EV=3
B: KEY=100000 0 0 0

I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input4
U: Uniq=
H: Handlers=sysrq kbd event4
B: EV=120013
B: KEY=4 2000000 3803078 f800d001 feffffdf ffefffff ffffffff fffffffe
B: MSC=10
B: LED=7

I: Bus=0019 Vendor=0000 Product=0006 Version=0000
N: Name="Video Bus"
P: Phys=LNXVIDEO/video/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/device:1c/LNXVIDEO:00/input/input5
U: Uniq=
H: Handlers=kbd event5
B: EV=3
B: KEY=3e000b 0 0 0 0 0 0 0

I: Bus=0003 Vendor=04f2 Product=b175 Version=1357
N: Name="CNF9011"
P: Phys=usb-0000:00:13.5-4/button
S: Sysfs=/devices/pci0000:00/0000:00:13.5/usb1/1-4/1-4:1.0/input/input6
U: Uniq=
H: Handlers=kbd event6
B: EV=3
B: KEY=100000 0 0 0 0 0 0

I: Bus=0011 Vendor=0002 Product=0005 Version=0000
N: Name="ImPS/2 Generic Wheel Mouse"
P: Phys=isa0060/serio2/input0
S: Sysfs=/devices/platform/i8042/serio2/input/input7
U: Uniq=
H: Handlers=mouse0 event7
B: EV=7
B: KEY=70000 0 0 0 0 0 0 0 0
B: REL=103

root@ubuntu:/home/ubuntu#
root@ubuntu:/home/ubuntu#
root@ubuntu:/home/ubuntu#
root@ubuntu:/home/ubuntu#
root@ubuntu:/home/ubuntu# xinput --list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ ImPS/2 Generic Wheel Mouse id=12 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Power Button id=8 [slave keyboard (3)]
    ↳ Sleep Button id=9 [slave keyboard (3)]
    ↳ CNF9011 id=10 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard

root@ubuntu:/home/ubuntu#
root@ubuntu:/home/ubuntu#
root@ubuntu:/home/ubuntu#
root@ubuntu:/home/ubuntu#
root@ubuntu:/home/ubuntu# grep -C2 Mouse /var/log/Xorg.0.log | more
[ 134.324] (**) Option "xkb_model" "pc105"
[ 134.324] (**) Option "xkb_layout" "us"
[ 134.325] (II) config/udev: Adding input device ImPS/2 Generic Wheel Mouse (/
dev/input/event7)
[ 134.325] (**) ImPS/2 Generic Wheel Mouse: Applying InputClass "evdev pointer
 catchall"
[ 134.325] (**) ImPS/2 Generic Wheel Mouse: always reports core events
[ 134.325] (**) ImPS/2 Generic Wheel Mouse: Device: "/dev/input/event7"
[ 134.340] (II) ImPS/2 Generic Wheel Mouse: Found 3 mouse buttons
[ 134.340] (II) ImPS/2 Generic Wheel Mouse: Found scroll wheel(s)
[ 134.340] (II) ImPS/2 Generic Wheel Mouse: Found relative axes
[ 134.340] (II) ImPS/2 Generic Wheel Mouse: Found x and y relative axes
[ 134.340] (II) ImPS/2 Generic Wheel Mouse: Configuring as mouse
[ 134.340] (**) ImPS/2 Generic Wheel Mouse: YAxisMapping: buttons 4 and 5
[ 134.340] (**) ImPS/2 Generic Wheel Mouse: EmulateWheelButton: 4, EmulateWhee
lInertia: 10, EmulateWheelTimeout: 200
[ 134.340] (II) XINPUT: Adding extended input device "ImPS/2 Generic Wheel Mou
se" (type: MOUSE)
[ 134.340] (II) ImPS/2 Generic Wheel Mouse: initialized for relative axes.
[ 134.340] (II) config/udev: Adding input device ImPS/2 Generic Wheel Mouse (/
dev/input/mouse0)
[ 134.341] (II) No input driver/identifier specified (ignoring)
[ 135.288] (II) RADEON(0): EDID vendor "CMO", prod id 4352
--
[ 141.392] (II) RADEON(0): Printing DDC gathered Modelines:
[ 141.392] (II) RADEON(0): Modeline "1366x768"x0.0 65.56 1366 1373 1387 140
8 768 769 772 776 -hsync -vsync (46.6 kHz)
[ 157.281] ImPS/2 Generic Wheel Mouse: dropping event due to full queue!
[ 157.281] ImPS/2 Generic Wheel Mouse: dropping event due to full queue!
[ 157.281] ImPS/2 Generic Wheel Mouse: dropping event due to full queue!
[ 157.281] ImPS/2 Generic Wheel Mouse: dropping event due to full queue!
[ 157.281] ImPS/2 Generic Wheel Mouse: dropping event due to full queue!
[ 157.281] ImPS/2 Generic Wheel Mouse: dropping event due to full queue!
[ 157.281] ImPS/2 Generic Wheel Mouse: dropping event due to full queue!
[ 157.281] ImPS/2 Generic Wheel Mouse: dropping event due to full queue!
[ 157.281] ImPS/2 Generic Wheel Mouse: dropping event due to full queue!
[ 157.281] ImPS/2 Generic Wheel Mouse: dropping event due to full queue!
...

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: xserver-xorg-input-synaptics 1.2.2-2ubuntu5
ProcVersionSignature: Ubuntu 2.6.35-22.33-generic 2.6.35.4
Uname: Linux 2.6.35-22-generic i686
Architecture: i386
DRM.card0.LVDS.1:
 status: connected
 enabled: enabled
 dpms: On
 modes: 1366x768 1280x720 1152x768 1024x768 800x600 848x480 720x480 640x480
 edid-base64: AP///////wANrwARAAAAAAkTAQOAGQ54Cs9FkFlXlSkfUFQAAAABAQEBAQEBAQEBAQEBAQEBnBlWKlAACDAHDhMAAJAQAAAYAAAA/gBOMTE2QjYtTDAyCiAgAAAA/gBDTU8KICAgICAgICAgAAAA/gBOMTE2QjYtTDAyCiAgAGU=
DRM.card0.VGA.1:
 status: disconnected
 enabled: disabled
 dpms: On
 modes:
 edid-base64:
Date: Thu Oct 7 16:21:24 2010
GdmLog1: Error: command ['cat', '/var/log/gdm/:0.log.1'] failed with exit code 1: cat: /var/log/gdm/:0.log.1: No such file or directory
GdmLog2: Error: command ['cat', '/var/log/gdm/:0.log.2'] failed with exit code 1: cat: /var/log/gdm/:0.log.2: No such file or directory
LiveMediaBuild: Ubuntu 10.10 "Maverick Meerkat" - Release Candidate i386 (20100928)
MachineType: Gateway LT31
ProcCmdLine: BOOT_IMAGE=/casper/vmlinuz noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: xserver-xorg-input-synaptics
dmi.bios.date: 05/31/2010
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: v1.3307
dmi.board.name: SJM11-YK
dmi.board.vendor: Gateway
dmi.board.version: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: Gateway
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrv1.3307:bd05/31/2010:svnGateway:pnLT31:pvrNotApplicable:rvnGateway:rnSJM11-YK:rvrNotApplicable:cvnGateway:ct10:cvrN/A:
dmi.product.name: LT31
dmi.product.version: Not Applicable
dmi.sys.vendor: Gateway
glxinfo: Error: [Errno 2] No such file or directory
system:
 distro: Ubuntu
 codename: maverick
 architecture: i686
 kernel: 2.6.35-22-generic

[Ahmed Shams (ashams)]

Thank you for taking time to report this bug and help making Ubuntu better.
Since your Touchpad is mis-detected, we need to check for the kernel, to do so, please run the following into your Terminal: dmesg > ~/dmesg
and attach the 'dmesg' file to this Report.

[rogmorri (frontporsche)]

...I should have mentioned this dmesg is not from booting from the USB stick, but rather after having installed Maverick on the laptop.

[rogmorri (frontporsche)]

This laptop appears to also go by the name Acer ZA8

[Jason (jxself)]

I just bought this laptop and have this same problem. Right now I have an external mouse plugged in because using the trackpad causes the arrow to fly around the screen wildly, left- and right-clicking all the way. My first thought was that it was just waaayyyy too sensitive but then I find this bug. Here's my dmesg.

[acm (ndrier)]

Yep - same laptop, same issues. I've got the LT3119u version. Trackpad goes crazy with either 32 or 64 bit 10.04 and 10.10.

[nebraskann (ann-kjerstad)]

And again - same laptop, Acer ZA8 - same trackpad issues. I just downloaded and installed today (1-19-2011).

[rogmorri (frontporsche)]

I no longer own this laptop, so sorry, I won't be able to test any fixes.

[Ahmed Shams (ashams)]

Thank you, Bug Confirmed as Kernel's.

[Jondice (brandon-barker)]

This seems to still be an issue on the Gateway LT3119u; PC-BSD (free bsd) for instance, does not have this issue.

[penalvch (penalvch)]

rogmorri, thank you for reporting this and helping make Ubuntu better. Maverick reached EOL on April 2012.
Please see this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We were wondering if this is still an issue on a supported release? If so, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue in a supported release, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect 655973

For others who may be affected by this bug, please report a new one via the Terminal:
ubuntu-bug xserver-xorg-input-synaptics

Thank you for your understanding.

[penalvch (penalvch)]

rogmorri, could you also attach the information following https://wiki.ubuntu.com/DebuggingTouchpadDetection ?

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-input-synaptics (Ubuntu) because there has been no activity for 60 days.]

[Will (wcarlson13)]

Hey I'm running on 15.10, and the trackpad still does not work upon install. My info is -- Linux wilaferd-LT31 4.2.0-16-generic #19-Ubuntu SMP Thu Oct 8 15:35:0 UTC 2015 x86_64 x86_64 GNU/Linux.

I'm working on a Gateway LT3119u. The trackpad does not function properly. I followed all the steps on https://wiki.ubuntu.com/DebuggingTouchpadDetection

I have tried multiple sites to fix the bug and get it working but nothing has been successful as of yet.

Here are my file reports.

[Will (wcarlson13)]

I'm not a linux guru so I could use any help I can get. Thanks in advance!

[penalvch (penalvch)]

Will, it will help immensely if you filed a new report with Ubuntu by ensuring you have the package xdiagnose installed, and that you click the Yes button for attaching additional debugging information running the following from a terminal:
ubuntu-bug xorg

Also, please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-input-synaptics (Ubuntu) because there has been no activity for 60 days.]