Acer 6592G tpm_tis error on boot

[Jakob]

Upgraded an Acer Travel Mate 6592 G from 10.04 LTS to 10.10 Beta.

Description:
When rebooting after upgrade, the splash screen freezes. The hard disk keeps working for a few more seconds. I can still reboot the computer by pressing CTRL + ALT + DEL, but the same thing happens after each reeboot. I can not go into fail safe X mode, but fail safe root terminal works. And I can log on from another computer by SSH. To me, it seems like the X-server is frozen.

Expected behaviour:
The computer should continue booting into X.

The computer is using an ATI Mobility Radeon HD 2400 XT grapics card.

[kurt belgrave (trinikrono)]

Thanks for your bug report and for your contribution to ubuntu. In order to determine if this issue is usplash related, please boot your computer with usplash disabled and then shutdown to see if you can reproduce the issue? To disable usplash for a single boot, follow these steps:

1. Press Esc during Grub boot delay to access the boot menu.
2. Select your actual Ubuntu boot line and press "e" to edit it.
3. Select the "linux" line and at the end of the line, remove "splash" and "quiet".
5. Type "ctrl + x" to boot the custom boot line.

[Jakob (jakob-leczinsky)]

Hi Kurt!

I started the computer without the usplash according to your instructions. It's still freezing during boot... for a while that is. While I was attaching it to the wired network and logging in through ssh from another computer it all of a sudden unlocked and I was prompted with a standard headless (no gui/X) log in view.

The timeout could have been about a minute or so. And the output on the screen looks something like:

Sep 8 20:41:42 tm6592 kernel: [ 3.429628] uvesafb: mode switch failed (eax=0x34f, err=0). Trying again with default timings.
Sep 8 20:41:42 tm6592 kernel: [ 3.629665] uvesafb: mode switch failed (eax=0x34f, err=0). Trying again with default timings.
Sep 8 20:41:42 tm6592 kernel: [ 3.848385] Console: switching to colour frame buffer device 160x64
Sep 8 20:41:42 tm6592 kernel: [ 3.848489] uvesafb: mode switch failed (eax=0x34f, err=0). Trying again with default timings.
Sep 8 20:41:42 tm6592 kernel: [ 4.063191] uvesafb: framebuffer at 0xf0000000, mapped to 0xf8280000, using 11550k, total 16384k
Sep 8 20:41:42 tm6592 kernel: [ 4.063193] fb0: VESA VGA frame buffer device
Sep 8 20:41:42 tm6592 kernel: [ 4.067268] uvesafb: mode switch failed (eax=0x34f, err=0). Trying again with default timings.
Sep 8 20:43:36 tm6592 kernel: [ 131.548139] tpm_tis 00:0b: tpm_transmit: tpm_send: error 4294967234

+ a few more lines similar to the last one that I couldn't find in any log file, followed by the standard text mode log in prompt.

I entered my username and password and after that I entered "startx". When doing so, it says:

(EE) Failed to load /usr/lib/xorg/extra-modules/modules/drivers/fglrx_drv.so
(EE) Failed to load module "fglrx" (loader failed, 7)
(EE) No drivers available.

Fatal server error:
no screens found

[Jakob (jakob-leczinsky)]

Oh.. I forgot to say that I checked and there is a fglrx_drv.so in /usr/local/xorg/extra-modules/modules/drivers/

[Jakob (jakob-leczinsky)]

Sorry.... not /usr/local .... /usr/lib/xorg... etc

[Jakob (jakob-leczinsky)]

I've been looking more into this and this is what I've done.

1) I uninstalled the fglrx package through "apt-get purge fglrx" ant tried to start in low graphics mode. Still no progress.

2) I reinstalled the fglrx package through apt-get and noticed that it failed to install "fglrx" and "fglrx-amdcccle".

3) I did a recovery boot and then a dpkg repair. The computer did a massive upgrade. I noticed that it upgraded some "xserver-xorg-video-ati" and "xserver-xorg-video-radeon" packages among others. It failed to install "fglrx" and "fglrx-amdcccle" again.

[kurt belgrave (trinikrono)]

Well at least we seeing the errors now
Assigning to xorg for now

[Gustav Botes (gustav-botes)]

Hi,
I have got the same problem as Jacob. I am also using a Acer Travel Mate 6592G running Ubuntu 10.04. I have loaded updates earlier this week and since have the exact same problem getting the tpm_transmit tpm_send: error 4294967234.
My laptop starts up then gives me a black screen with a login prompt. When I leave it for about 3-5 minutes it continues to flash another error code and then only starts the normal X window. After that I can sign in and work normally.
Is there any resolution to this problem?

Gustav

[Martin (martin-guettler)]

Hi,

I got the same problem with Lucid Lynx. An upgrade to 10.10 did not help.
At the moment is isn't nice waiting about 5 minutes for a reboot.
Does anybody have a hint?

Bye
Martin

infos:
- Ubuntu64
- 2.6.35-22-generic
- Linux version 2.6.35-22-generic (buildd@crested) (gcc version 4.4.5 (Ubuntu/Linaro 4.4.4-14ubuntu5) ) #34-Ubuntu SMP Sun Oct 10 09:26:05 UTC 2010

[Martin (martin-guettler)]

Attached to this comment you see the log of the boot.

[joklin (joindre-cedric)]

I have the same probleme. it begin 2 weeks ago on ubuntu 10.04 and after update to 10.10.

part of boot log file :
Oct 20 21:11:17 nous-laptop acpid: 1 client rule loaded
Oct 20 21:11:17 nous-laptop gdm-binary[1533]: WARNING: GdmDisplay: display lasted 0,050860 seconds
Oct 20 21:11:17 nous-laptop gdm-binary[1533]: WARNING: GdmLocalDisplayFactory: maximum number of X display failures reached: check X server log for errors
Oct 20 21:12:08 nous-laptop kernel: [ 240.328109] INFO: task modprobe:624 blocked for more than 120 seconds.
Oct 20 21:12:08 nous-laptop kernel: [ 240.328190] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
Oct 20 21:12:08 nous-laptop kernel: [ 240.328268] modprobe D f1e5bdf8 0 624 1 0x00000008
Oct 20 21:12:08 nous-laptop kernel: [ 240.328281] f1e5be08 00000086 00000002 f1e5bdf8 f26b6000 00000000 c0907480 c0907480
Oct 20 21:12:08 nous-laptop kernel: [ 240.328300] 7f8a33b0 00000002 c0907480 c0907480 00000001 00000002 f26bc400 c0907480
Oct 20 21:12:08 nous-laptop kernel: [ 240.328318] c0907480 f2779960 00000001 c081c678 c081c67c ffffffff f1e5be34 c05eeac6
Oct 20 21:12:08 nous-laptop kernel: [ 240.328337] Call Trace:
Oct 20 21:12:08 nous-laptop kernel: [ 240.328357] [<c05eeac6>] __mutex_lock_slowpath+0xd6/0x140
Oct 20 21:12:08 nous-laptop kernel: [ 240.328371] [<c05ee9d5>] mutex_lock+0x25/0x40
Oct 20 21:12:08 nous-laptop kernel: [ 240.328381] [<c0414eae>] __driver_attach+0x4e/0x90
Oct 20 21:12:08 nous-laptop kernel: [ 240.328392] [<c0414303>] bus_for_each_dev+0x53/0x80
Oct 20 21:12:08 nous-laptop kernel: [ 240.328400] [<c0414bce>] driver_attach+0x1e/0x20
Oct 20 21:12:08 nous-laptop kernel: [ 240.328409] [<c0414e60>] ? __driver_attach+0x0/0x90
Oct 20 21:12:08 nous-laptop kernel: [ 240.328418] [<c0414595>] bus_add_driver+0xd5/0x280
Oct 20 21:12:08 nous-laptop kernel: [ 240.328430] [<c03d3030>] ? pnp_device_remove+0x0/0x40
Oct 20 21:12:08 nous-laptop kernel: [ 240.328438] [<c04151da>] driver_register+0x6a/0x130
Oct 20 21:12:08 nous-laptop kernel: [ 240.328448] [<c03d2fec>] pnp_register_driver+0x1c/0x20
Oct 20 21:12:08 nous-laptop kernel: [ 240.328462] [<f940a514>] nsc_ircc_init+0x50/0x295 [nsc_ircc]
Oct 20 21:12:08 nous-laptop kernel: [ 240.328473] [<c01c28de>] ? ftrace_now+0x2e/0x50
Oct 20 21:12:08 nous-laptop kernel: [ 240.328484] [<c01bba93>] ? ftrace_update_code+0xc3/0x130
Oct 20 21:12:08 nous-laptop kernel: [ 240.328496] [<f9403003>] ? nsc_ircc_init_338+0x3/0x10 [nsc_ircc]
Oct 20 21:12:08 nous-laptop kernel: [ 240.328507] [<c01b8967>] ? tracepoint_module_notify+0x27/0x30
Oct 20 21:12:08 nous-laptop kernel: [ 240.328517] [<c05f3843>] ? notifier_call_chain+0x43/0x60
Oct 20 21:12:08 nous-laptop kernel: [ 240.328528] [<c0103042>] do_one_initcall+0x32/0x1a0
Oct 20 21:12:08 nous-laptop kernel: [ 240.328540] [<f940a4c4>] ? nsc_ircc_init+0x0/0x295 [nsc_ircc]
Oct 20 21:12:08 nous-laptop kernel: [ 240.328551] [<c0188f1b>] sys_init_module+0x9b/0x1e0
Oct 20 21:12:08 nous-laptop kernel: [ 240.328562] [<c0222ec2>] ? sys_write+0x42/0x70
Oct 20 21:12:08 nous-laptop kernel: [ 240.328572] [<c010939f>] sysenter_do_call+0x12/0x28
Oct 20 21:12:22 nous-lap...

[Martin (martin-guettler)]

Has nobody a solution? Ubuntu in this condition, is really sad.

Dear Ubuntu-developers, up to the update 10.04 it works great, why do you
change it to this OS with this bug???

[Martin (martin-guettler)]

Moreover, due to a update of 10.04 (I don't know which) this problem appears, not because of the upgrade to 10.10

[Tom Kaminski (ttkaminski)]

I also have a TravelMate 6592G and a recent Ubuntu 10.4 update cause this issue. Upon boot, I get the Ubuntu splash screen briefly, then it goes to the console based login prompt. After a few minutes, X server finally kicks in and displays the graphical login prompt. Everything is normal after that. I am running 64 bit Ubuntu 10.04.

[Tom Kaminski (ttkaminski)]

I've attached my kern.log file that shows the tpm_send error with other related information:

Oct 25 00:17:34 mars kernel: [ 131.990093] tpm_tis 00:0b: tpm_transmit: tpm_send: error -62
Oct 25 00:18:31 mars kernel: [ 189.011559] alloc irq_desc for 32 on node -1
Oct 25 00:18:31 mars kernel: [ 189.011562] alloc kstat_irqs on node -1

See attachment for full log

[Tom Kaminski (ttkaminski)]

Here's a workaround that worked for me:

Add
blacklist tpm_tis
to the file /etc/modprobe.d/blacklist.conf

You can find out more information here:
https://bugzilla.novell.com/show_bug.cgi?id=634642

[Martin (martin-guettler)]

Hi Tom,

thank you your workaround works great.

Bye
Martin

[joklin (joindre-cedric)]

hello,

Thank you it work,

[kurt belgrave (trinikrono)]

Setting to linux (kernel) , Jakob can you test this behaviour on the latest release (natty) and see if it is sorted out or do you have to blacklist the tpm_tis.
Cheers

[Jakob (jakob-leczinsky)]

Hi Kurt,

I just upgraded to Natty Alpha 2 using "update-manager -d".

When rebooting after the install/upgrade, the grub menu flickering some and its freezing somewhere half through the boot process. I can boot into a failsafe X session though and that's what I'm using right now.

However it's getting late (work tomorrow) so I don't have time to dig in to this more right now. But tell me if you want me to upload any log file and I'll be happy to do that as soon as possible! :)

Cheers
Jakob

[Jakob (jakob-leczinsky)]

I did try a little more today.

1) Normal boot
Computer is freezing. The output on the screen says "Starting CUPS printing spooler/server".

2) Failsafe X (low graphics) boot
Some tpm_tis error messages are flashing by. Boots fine after that.

3) Normal boot with tpm_tis blacklisted
Computer is freezing. The output on the screen says "Stopping System V initialisation compatibility!.

Adding my kern.log

Cheers
Jakob

[kurt belgrave (trinikrono)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 631933
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Tom Kaminski (ttkaminski)]

Just did a fresh install of Ubuntu 11.10 on my Acer Travel Mate 6592G laptop and I can confirm that the problem still exists. Without blacklisting tpm_tis, the boot time is very long, and I get the same errors in the kern.log file.

[Nikolaus Filus (nfilus)]

Also reported for Redhat Bugzilla as: https://bugzilla.redhat.com/show_bug.cgi?id=530393
Also related to suspend issue like: https://bugzilla.novell.com/show_bug.cgi?id=684738 and #602049 (by which I am affected as well).