Ubuntu
linux package

USB HDD spontaneously spews read errors/hub enumeration errors, gets unmounted

Bug #625162 reported by Yang
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I don't believe I was really even actively accessing the disk at the time this occurred (but not 100% sure). I only noticed when I tried to access my files, and found that the volume mysteriously unmounted. This is all on Ubuntu 10.04 64-bit, and I'm using a WD10000H1Q-00.

Interesting section from dmesg:

[1143107.160067] usb 2-4: reset high speed USB device using ehci_hcd and address
 2
[1143122.280044] usb 2-4: device descriptor read/64, error -110
[1143137.510045] usb 2-4: device descriptor read/64, error -110
[1143137.740052] usb 2-4: reset high speed USB device using ehci_hcd and address 2
[1143152.860038] usb 2-4: device descriptor read/64, error -110
[1143168.090074] usb 2-4: device descriptor read/64, error -110
[1143168.320034] usb 2-4: reset high speed USB device using ehci_hcd and address 2
[1143173.350192] usb 2-4: device descriptor read/8, error -110
[1143178.486281] usb 2-4: device descriptor read/8, error -110
[1143178.710048] usb 2-4: reset high speed USB device using ehci_hcd and address 2
[1143183.740113] usb 2-4: device descriptor read/8, error -110
[1143188.870080] usb 2-4: device descriptor read/8, error -110
[1143188.980087] usb 2-4: USB disconnect, address 2
[1143188.980102] sd 6:0:0:0: Device offlined - not ready after error recovery
[1143189.210049] usb 2-4: new high speed USB device using ehci_hcd and address 5
[1143204.330041] usb 2-4: device descriptor read/64, error -110
[1143219.560045] usb 2-4: device descriptor read/64, error -110
[1143219.790051] usb 2-4: new high speed USB device using ehci_hcd and address 6
[1143234.910064] usb 2-4: device descriptor read/64, error -110
[1143250.140047] usb 2-4: device descriptor read/64, error -110
[1143250.370102] usb 2-4: new high speed USB device using ehci_hcd and address 7
[1143255.400196] usb 2-4: device descriptor read/8, error -110
[1143260.530161] usb 2-4: device descriptor read/8, error -110
[1143260.760069] usb 2-4: new high speed USB device using ehci_hcd and address 8
[1143265.790111] usb 2-4: device descriptor read/8, error -110
[1143270.920196] usb 2-4: device descriptor read/8, error -110
[1143271.030032] hub 2-0:1.0: unable to enumerate USB device on port 4
[1143271.350064] usb 6-2: new full speed USB device using uhci_hcd and address 2
[1143286.470042] usb 6-2: device descriptor read/64, error -110
[1143301.700042] usb 6-2: device descriptor read/64, error -110
[1143301.930032] usb 6-2: new full speed USB device using uhci_hcd and address 3
[1143317.050052] usb 6-2: device descriptor read/64, error -110
[1143332.280049] usb 6-2: device descriptor read/64, error -110
[1143332.510068] usb 6-2: new full speed USB device using uhci_hcd and address 4
[1143337.531560] usb 6-2: device descriptor read/8, error -110
[1143342.661899] usb 6-2: device descriptor read/8, error -110
[1143342.890029] usb 6-2: new full speed USB device using uhci_hcd and address 5
[1143347.911231] usb 6-2: device descriptor read/8, error -110
[1143353.041576] usb 6-2: device descriptor read/8, error -110
[1143353.150051] hub 6-0:1.0: unable to enumerate USB device on port 2
[1145132.384663] lo: Disabled Privacy Extensions
[1146055.095917] lo: Disabled Privacy Extensions
[1146255.310030] usb 6-2: new full speed USB device using uhci_hcd and address 6
[1146270.430027] usb 6-2: device descriptor read/64, error -110

According to /var/log/syslog, which is duplicating these log messages but with timestamps, all these messages take place within 5 minutes; I had noticed this about 40 minutes later.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-2.6.32-24-generic 2.6.32-24.41
Regression: No
Reproducible: No
ProcVersionSignature: Ubuntu 2.6.32-24.39-generic 2.6.32.15+drm33.5
Uname: Linux 2.6.32-24-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: yang 27759 F.... pulseaudio
 /dev/snd/pcmC0D0p: yang 27759 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdffdc000 irq 16'
   Mixer name : 'SigmaTel STAC9227'
   Components : 'HDA:83847618,102801db,00100201'
   Controls : 36
   Simple ctrls : 23
Date: Fri Aug 27 00:49:22 2010
Frequency: This has only happened once.
HibernationDevice: RESUME=UUID=884dbe0f-24c0-4240-8eef-5398589e109b
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: Dell Inc. Dell DXP061
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-24-generic root=UUID=939b7371-2fbb-49d7-a29b-7e22b47c867a ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.34.1
RfKill:

SourcePackage: linux
dmi.bios.date: 05/24/2007
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.5.0
dmi.board.name: 0CT017
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.5.0:bd05/24/2007:svnDellInc.:pnDellDXP061:pvr:rvnDellInc.:rn0CT017:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Dell DXP061
dmi.sys.vendor: Dell Inc.

Revision history for this message
Yang (yaaang) wrote :
Revision history for this message
Yang (yaaang) wrote :

Unplugging the device and plugging it back in didn't made this appear in syslog:

Aug 27 01:01:18 zs kernel: [1146943.041430] ehci_hcd 0000:00:1d.7: port 4 reset error -110

Pulling the power and plugging it back in brought things back to normal - I can now access my files:

Aug 27 01:01:53 zs kernel: [1146978.030030] usb 2-4: new high speed USB device using ehci_hcd and address 9
Aug 27 01:01:53 zs kernel: [1146978.325303] usb 2-4: configuration #1 chosen from 1 choice
Aug 27 01:01:53 zs kernel: [1146978.371653] scsi7 : SCSI emulation for USB Mass Storage devices
Aug 27 01:01:53 zs kernel: [1146978.371808] usb-storage: device found at 9
Aug 27 01:01:53 zs kernel: [1146978.371810] usb-storage: waiting for device to settle before scanning
Aug 27 01:01:53 zs kernel: [1146978.437876] input: Western Digital My Book as /devices/pci0000:00/0000:00:1d.7/usb2/2-4/2-4:1.1/input/input16
Aug 27 01:01:53 zs kernel: [1146978.438010] generic-usb 0003:1058:1103.0005: input,hidraw0: USB HID v1.11 Device [Western Digital My Book] on usb-0000:00:1d.7-4/input1
Aug 27 01:01:58 zs kernel: [1146983.378309] usb-storage: device scan complete
Aug 27 01:01:58 zs kernel: [1146983.396930] scsi 7:0:0:0: Direct-Access WD My Book 1028 PQ: 0 ANSI: 4
Aug 27 01:01:58 zs kernel: [1146983.398666] sd 7:0:0:0: Attached scsi generic sg2 type 0
Aug 27 01:01:58 zs kernel: [1146983.419638] sd 7:0:0:0: [sdb] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB)
Aug 27 01:01:58 zs kernel: [1146983.432879] sd 7:0:0:0: [sdb] Write Protect is off
Aug 27 01:01:58 zs kernel: [1146983.432885] sd 7:0:0:0: [sdb] Mode Sense: 10 00 00 00
Aug 27 01:01:58 zs kernel: [1146983.432889] sd 7:0:0:0: [sdb] Assuming drive cache: write through
Aug 27 01:01:58 zs kernel: [1146983.468747] sd 7:0:0:0: [sdb] Assuming drive cache: write through
Aug 27 01:01:58 zs kernel: [1146983.468754] sdb: sdb1
Aug 27 01:01:58 zs kernel: [1146983.526014] sd 7:0:0:0: [sdb] Assuming drive cache: write through
Aug 27 01:01:58 zs kernel: [1146983.526023] sd 7:0:0:0: [sdb] Attached SCSI disk
Aug 27 01:02:00 zs ntfs-3g[21234]: Version 2010.3.6 external FUSE 28
Aug 27 01:02:00 zs ntfs-3g[21234]: Mounted /dev/sdb1 (Read-Write, label "yang", NTFS 3.1)
Aug 27 01:02:00 zs ntfs-3g[21234]: Cmdline options: rw,nosuid,nodev,uhelper=udisks,uid=1000,gid=1000,dmask=0077
Aug 27 01:02:00 zs ntfs-3g[21234]: Mount options: rw,nosuid,nodev,uhelper=udisks,silent,allow_other,nonempty,relatime,fsname=/dev/sdb1,blkdev,blksize=4096,default_permissions
Aug 27 01:02:00 zs ntfs-3g[21234]: Global ownership and permissions enforced, configuration type 1

Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

Hi Yang,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu development release http://cdimage.ubuntu.com/daily-live/current/ . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Expired
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