9.0.0, successful SSO signin, then "Invalid Credentials" toast

[Chad Miller]

Ubuntu One Contacts, v "9.0.0".

After "Excellent! You're not signed in to Ubuntu One. Start synching your contacts.", press "OK" button.

I got "Invalid Credentials".

log is:

I/FunambolSync(24625): [SynchronizationController] synchronize manual
D/FunambolSync(24625): [SynchronizationController] Continue sync without prompts
V/FunambolSync(24625): [AppSyncSourceConfig] Committing config for: config
D/FunambolSync(24625): [SynchronizationController] Continue sync without alerts
V/FunambolSync(24625): [AppSyncSourceManager] getWorkingSources
V/FunambolSync(24625): [AppSyncSourceManager] Sorting Sources
V/FunambolSync(24625): [AppSyncSourceManager] Returning sorted Sources: 3
V/FunambolSync(24625): [SyncScheduler.addRequest]
V/FunambolSync(24625): [SyncScheduler] doSync
D/FunambolSync(24625): [SyncScheduler] starting sync at : Wed Aug 25 20:08:57 GMT-03:00 2010
I/FunambolSync(24625): [SyncEngine] synchronize
D/FunambolSync(24625): [SynchronizationController] Using Default BasicConnectionListener
D/dalvikvm(24625): GC_FOR_MALLOC freed 5532 objects / 540784 bytes in 53ms
E/FunambolSync(24625): [SyncManager] SyncException(com.funambol.syncml.spds.SyncException: Invalid credentials)
E/FunambolSync(24625): com.funambol.syncml.spds.SyncException: Invalid credentials
E/FunambolSync(24625): at com.funambol.syncml.spds.SyncManager.performInitializationPhase(SyncManager.java:857)
E/FunambolSync(24625): at com.funambol.syncml.spds.SyncManager.sync(SyncManager.java:388)
E/FunambolSync(24625): at com.funambol.client.engine.SyncEngine.fireSync(SyncEngine.java:515)
E/FunambolSync(24625): at com.funambol.client.engine.SyncEngine$SyncThread.synchronize(SyncEngine.java:443)
E/FunambolSync(24625): at com.funambol.client.engine.SyncEngine$SyncThread.sync(SyncEngine.java:369)
E/FunambolSync(24625): at com.funambol.client.engine.SyncEngine$SyncThread.run(SyncEngine.java:350)

[Chad Miller (cmiller)]

Cleared app data. Started app again, which started the browser in SSO, which quickly redirected back to app.

Return to start of description of bug. "OK" -> "Invalid Credentials".

[John Pugh (jpugh)]

comment on the android marketplace claims it was fixed as it was a server-side issue, but the problem persists.

[Andy Barilla (andybarilla)]

I also got the same including after clearing data and reinstalling.

[Martin Albisetti (beuno)]

Hi Andrew, did you by any chance create an Ubuntu One account between the 20th and the 30th of september? Or maybe you already had an account, but tried the phone syncing for the first time in that period?

If either of those cases is yes, we are working on a fix on the server. The accounts created in that period are broken, and we will fix them manually.

If no to all of the above, we need to do some more researchin' so please let me know :)

[Andy Barilla (andybarilla)]

I've had the Ubuntu One account for quite a while, but yes I did try syncing the phone for the first time sometime during that time period.

[Martin Albisetti (beuno)]

In that case, we hope to have all the accounts in that period fixed before Friday. I'll keep this bug updated.

[Chad Miller (cmiller)]

AFAICT, this should only happen if the server refuses the credentials that it issued some time in the past.

If you have a problem still, please go to
   https://one.ubuntu.com/phones/
and remove the phone setting. Then retry.

If it still fails, post here the time as exact as you can when you removed the phone settings from the server.

[Andy Barilla (andybarilla)]

I had tried that before. Deleted the phone from ubuntu one, deleted the data from the Android app and cleared my browser cache and still got the error.

I just tried it again at 16:03 MST

[karit (nzkarit)]

I had this issue.

Removing the phone I had set up
Then clearing the clients data
Then try and again at is works

Thanks for the help

[Martin Albisetti (beuno)]

This has now been fixed for all users affected by this bug.
If anyone is sill having problems, please contact me, it will be a new issue :)