USB drive is randomly unmounted: reset high speed USB device using ehci_hcd

[fgcwatt]

When playing MP3s, at irregular intervals, external USB drive goes offline.
Kernel log reports: usb 2-1: reset high speed USB device using ehci_hcd and address 2

Ubuntu Release: Lucid 10.04
Kernel: 2.6.32-24-generic x86_64

CPU: Intel(R) Core(TM)2 Duo CPU

[Fabus (fabian-gebert-hh)]

exact same issue here. 1.5 TB device in external case. Problem doesn't occur under Mac OS X, so it cannot be due to bad cable or bad power supply. It's a really annoying bug that should be fixed!

[Simon Liebold (simon-liebold)]

Same happens here with at least two different USB devices:

usb 1-4.3: reset high speed USB device using ehci_hcd and address 5
usb 1-4.3: reset high speed USB device using ehci_hcd and address 6
usb 2-2: reset high speed USB device using ehci_hcd and address 6
usb 2-2: reset high speed USB device using ehci_hcd and address 7
usb 2-2: reset high speed USB device using ehci_hcd and address 9

While trying to use an USB device in VirtualBox (sometimes it works, sometimes it does not recognize the device in the VM) it got a little chattier:

09:39:50 simpad kernel: [ 8956.296858] ------------[ cut here ]------------
Oct 14 09:39:50 simpad kernel: [ 8956.296868] WARNING: at /build/buildd/linux-2.6.35/drivers/usb/host/ehci-hcd.c:1071 ehci_endpoint_reset+0xe2/0xf0()
Oct 14 09:39:50 simpad kernel: [ 8956.296871] Hardware name: 64586QG
Oct 14 09:39:50 simpad kernel: [ 8956.296873] clear_halt for a busy endpoint
Oct 14 09:39:50 simpad kernel: [ 8956.296874] Modules linked in: isofs cdc_acm snd_usb_audio uvcvideo videodev snd_usbmidi_lib v4l1_compat nls_iso8859_1 nls_cp437 vfat nls_utf8 fat udf rfcomm binfmt_misc sco bnep l2cap vboxnetadp vboxnetflt vboxdrv deflate zlib_deflate ctr twofish twofish_common camellia serpent blowfish cast5 des_generic dm_crypt aes_i586 aes_generic xcbc rmd160 sha512_generic sha256_generic snd_hda_codec_analog nvidia(P) sha1_generic crypto_null af_key joydev usbhid hid snd_hda_intel snd_hda_codec snd_hwdep snd_pcm arc4 snd_seq_midi snd_rawmidi snd_seq_midi_event thinkpad_acpi iwlagn iwlcore pcmcia snd_seq snd_timer snd_seq_device mac80211 ppdev tpm_tis tpm parport_pc snd nvram tpm_bios cfg80211 r852 sm_common soundcore nand nand_ids nand_ecc yenta_socket pcmcia_rsrc psmouse snd_page_alloc mtd serio_raw pcmcia_core lp btusb parport bluetooth usb_storage firewire_ohci sdhci_pci sdhci ahci firewire_core led_class intel_agp crc_itu_t libahci e1000e video output agpgart
Oct 14 09:39:50 simpad kernel: [ 8956.296963] Pid: 5054, comm: VirtualBox Tainted: P 2.6.35-22-generic #34-Ubuntu
Oct 14 09:39:50 simpad kernel: [ 8956.296965] Call Trace:
Oct 14 09:39:50 simpad kernel: [ 8956.296972] [<c014ac52>] warn_slowpath_common+0x72/0xa0
Oct 14 09:39:50 simpad kernel: [ 8956.296976] [<c0485c42>] ? ehci_endpoint_reset+0xe2/0xf0
Oct 14 09:39:50 simpad kernel: [ 8956.296979] [<c0485c42>] ? ehci_endpoint_reset+0xe2/0xf0
Oct 14 09:39:50 simpad kernel: [ 8956.296982] [<c014ad23>] warn_slowpath_fmt+0x33/0x40
Oct 14 09:39:50 simpad kernel: [ 8956.296985] [<c0485c42>] ehci_endpoint_reset+0xe2/0xf0
Oct 14 09:39:50 simpad kernel: [ 8956.296988] [<c046f0e6>] usb_hcd_reset_endpoint+0x26/0x80
Oct 14 09:39:50 simpad kernel: [ 8956.296991] [<c0472431>] usb_reset_endpoint+0x21/0x40
Oct 14 09:39:50 simpad kernel: [ 8956.296994] [<c047341f>] usb_clear_halt+0x6f/0x80
Oct 14 09:39:50 simpad kernel: [ 8956.296997] [<c047c682>] usbdev_do_ioctl+0x412/0xc60
Oct 14 09:39:50 simpad kernel: [ 8956.297001] [<c01743fb>] ? clockevents_program_event+0x8b/0x140
Oct 14 09:39:50 simpad kernel: [ 8956.297005] [<c017597e>] ? tick_program_event+0x2e/0x40
Oct 14 09:39:50 simpad kernel: [ 8956.297008] [<c047cedd>] usbdev_ioctl+0xd/0x10
Oct 14 09:39:50 si...

[chromaphase (chromaphase)]

This exact issue is happening to me. New drive (Samsung HD203WI) in an external USB case (Eagle Consus). Fresh install of Lucid x64 on a re-purposed Dell desktop.

Experiencing intermittent USB drive disconnects during sustained transfer of files from another local machine via rsync/ssh.

Dell Optiplex GX620 3.5GB RAM
Pentium D Dual-Core
Ubuntu Server Lucid 10.04 x64
2.6.32-25-server #44-Ubuntu SMP x86_64

From kern.log:
============

Oct 17 22:13:34 redsquare2 kernel: [ 512.950159] usb 1-7: reset high speed USB device using ehci_hcd and address 3
Oct 17 22:13:34 redsquare2 kernel: [ 513.020311] usb 1-7: USB disconnect, address 3
Oct 17 22:13:34 redsquare2 kernel: [ 513.022053] sd 4:0:0:0: [sdb] Unhandled error code
Oct 17 22:13:34 redsquare2 kernel: [ 513.022060] sd 4:0:0:0: [sdb] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
Oct 17 22:13:34 redsquare2 kernel: [ 513.022067] sd 4:0:0:0: [sdb] CDB: Write(10): 2a 00 46 b3 be ea 00 00 f0 00
Oct 17 22:13:34 redsquare2 kernel: [ 513.022080] end_request: I/O error, dev sdb, sector 1186184938
Oct 17 22:13:34 redsquare2 kernel: [ 513.022088] Buffer I/O error on device sdb5, logical block 105807290
Oct 17 22:13:34 redsquare2 kernel: [ 513.022091] lost page write due to I/O error on sdb5
Oct 17 22:13:34 redsquare2 kernel: [ 513.022097] Buffer I/O error on device sdb5, logical block 105807291
Oct 17 22:13:34 redsquare2 kernel: [ 513.022100] lost page write due to I/O error on sdb5
Oct 17 22:13:34 redsquare2 kernel: [ 513.022103] Buffer I/O error on device sdb5, logical block 105807292
Oct 17 22:13:34 redsquare2 kernel: [ 513.022106] lost page write due to I/O error on sdb5
Oct 17 22:13:34 redsquare2 kernel: [ 513.022110] Buffer I/O error on device sdb5, logical block 105807293
Oct 17 22:13:34 redsquare2 kernel: [ 513.022113] lost page write due to I/O error on sdb5
Oct 17 22:13:34 redsquare2 kernel: [ 513.022116] Buffer I/O error on device sdb5, logical block 105807294
Oct 17 22:13:34 redsquare2 kernel: [ 513.022119] lost page write due to I/O error on sdb5
Oct 17 22:13:34 redsquare2 kernel: [ 513.022122] Buffer I/O error on device sdb5, logical block 105807295
Oct 17 22:13:34 redsquare2 kernel: [ 513.022125] lost page write due to I/O error on sdb5
Oct 17 22:13:34 redsquare2 kernel: [ 513.022129] Buffer I/O error on device sdb5, logical block 105807296
Oct 17 22:13:34 redsquare2 kernel: [ 513.022131] lost page write due to I/O error on sdb5
Oct 17 22:13:34 redsquare2 kernel: [ 513.022135] Buffer I/O error on device sdb5, logical block 105807297
Oct 17 22:13:34 redsquare2 kernel: [ 513.022138] lost page write due to I/O error on sdb5
Oct 17 22:13:34 redsquare2 kernel: [ 513.022141] Buffer I/O error on device sdb5, logical block 105807298
Oct 17 22:13:34 redsquare2 kernel: [ 513.022144] lost page write due to I/O error on sdb5
Oct 17 22:13:34 redsquare2 kernel: [ 513.025257] sd 4:0:0:0: [sdb] Unhandled error code
Oct 17 22:13:34 redsquare2 kernel: [ 513.025262] sd 4:0:0:0: [sdb] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
Oct 17 22:13:34 redsquare2 kernel: [ 513.025267] sd 4:0:0:0: [sdb] CDB: Write(10): 2a 00 46 b3 bf da 00 00 f0 00
Oct 17 22:13:34 redsquare2 ke...

[matangdilis (matangdilis)]

still occuring on my Lucid box as of today. Ubuntu amd 64. kingston usb drive. It also occurs on specific files. The same files would cause the bug everytime it is copied to the usb drive.

eb 6 05:20:00 kamote kernel: [ 1476.820083] usb 1-5: reset high speed USB device using ehci_hcd and address 10
Feb 6 05:20:33 kamote kernel: [ 1510.130083] usb 1-5: reset high speed USB device using ehci_hcd and address 10
Feb 6 05:21:04 kamote kernel: [ 1540.710084] usb 1-5: reset high speed USB device using ehci_hcd and address 10
Feb 6 05:21:34 kamote kernel: [ 1571.300094] usb 1-5: reset high speed USB device using ehci_hcd and address 10
Feb 6 05:21:45 kamote kernel: [ 1581.840083] usb 1-5: reset high speed USB device using ehci_hcd and address 10
Feb 6 05:21:55 kamote kernel: [ 1592.260176] usb 1-5: USB disconnect, address 10
Feb 6 05:21:55 kamote kernel: [ 1592.260210] sd 11:0:0:0: Device offlined - not ready after error recovery
Feb 6 05:21:55 kamote kernel: [ 1592.260239] sd 11:0:0:0: [sdd] Unhandled error code
Feb 6 05:21:55 kamote kernel: [ 1592.260244] sd 11:0:0:0: [sdd] Result: hostbyte=DID_ABORT driverbyte=DRIVER_OK
Feb 6 05:21:55 kamote kernel: [ 1592.260253] sd 11:0:0:0: [sdd] CDB: Write(10): 2a 00 00 00 40 40 00 00 f0 00
Feb 6 05:21:55 kamote kernel: [ 1592.260288] lost page write due to I/O error on sdd1
Feb 6 05:21:55 kamote kernel: [ 1592.260306] lost page write due to I/O error on sdd1
Feb 6 05:21:55 kamote kernel: [ 1592.260317] lost page write due to I/O error on sdd1
Feb 6 05:21:55 kamote kernel: [ 1592.260327] lost page write due to I/O error on sdd1
Feb 6 05:21:55 kamote kernel: [ 1592.260337] lost page write due to I/O error on sdd1
Feb 6 05:21:55 kamote kernel: [ 1592.260347] lost page write due to I/O error on sdd1
Feb 6 05:21:55 kamote kernel: [ 1592.260357] lost page write due to I/O error on sdd1
Feb 6 05:21:55 kamote kernel: [ 1592.260368] lost page write due to I/O error on sdd1
Feb 6 05:21:55 kamote kernel: [ 1592.260378] lost page write due to I/O error on sdd1
Feb 6 05:21:55 kamote kernel: [ 1592.260388] lost page write due to I/O error on sdd1
Feb 6 05:21:55 kamote kernel: [ 1592.262820] sd 11:0:0:0: [sdd] Unhandled error code

[Glauco (glauco-hass)]

This is a very annoying bug. This entry is from 2010, but I'm with Ubuntu since 2005 and it has been around forever. All my usb sticks or drives just works with every non linux OS and that's the main annoyance. I hope it will get fixed one day, seems like a really hard bug to beat. Count me in to provide any info developers needs, as always.

[penalvch (penalvch)]

fgcwatt, thank you for reporting this bug to Ubuntu. Lucid Desktop reached EOL on May 9, 2013.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases

Is this an issue in a supported release? If so, could you please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 622494

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]