Crash of firefox but without any further information

[Xavier Besnard]

Binary package hint: firefox

Configuration: Acer one 531h with Alpha 2 Ubuntu maveric
Surfing on internet when the crash box opened, without any title for the possible bug.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: firefox 3.6.8+build1+nobinonly-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.35-14.19-generic 2.6.35
Uname: Linux 2.6.35-14-generic i686
Architecture: i386
Date: Fri Aug 6 20:31:59 2010
FirefoxPackages:
 firefox 3.6.8+build1+nobinonly-0ubuntu1
 firefox-gnome-support N/A
 firefox-branding 3.6.8+build1+nobinonly-0ubuntu1
 abroswer N/A
 abrowser-branding N/A
InstallationMedia: Kubuntu 10.10 "Maverick Meerkat" - Alpha i386 (20100601.2)
ProcEnviron:
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox

[quantenemitter (quantenemitter)]

In my case, the bug appeared immediately after upgrading from lucid to maveric. I moved .mozilla to .mozilla-bak. Afterwards, firefox starts and sometimes it's possible to surf to one other website than the start page for a really short time. Time between firefox start and crash: less than 5 seconds.

[quantenemitter (quantenemitter)]

apport does not report anything here and there's nothing (with firefox) in /var/crash

[quantenemitter (quantenemitter)]

Firefox seems to be working again. Does this bug still exist?

[Xavier Besnard (xavier-besnard)]

Since the last update, nothing to notice... Wait and see ...

========================================

Message du : 10/09/2010
De : "quantenemitter " <email address hidden>
A : <email address hidden>
Copie à :
Sujet : [Bug 614516] Re: Crash of firefox but without any further information

Firefox seems to be working again. Does this bug still exist?

--
Crash of firefox but without any further information
https://bugs.launchpad.net/bugs/614516
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of the bug.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[penalvch (penalvch)]

Xavier Besnard, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install firefox-dbg && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.

Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line:
gksudo gedit /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and try to file the crash report again via:
ubuntu-bug /var/crash/_my_crash_report.crash

Please follow https://wiki.ubuntu.com/MozillaTeam/Bugs when you file this crash report so the necessary information is provided.

I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs