Error when try to windows shared printer in AD environment

[Alessandro Mendolia]

When try to print test page to a windows shared printer i get this error:
"Idle - /usr/lib/cups/backend/smb fail"

Testing this in a fresh installation (ubuntu 10.04).

This machine is joined to Active Directory domain via Winbind+Kerberos configuration.

tail /var/log/cups/error_log

D [04/Aug/2010:21:27:36 +0200] [Job 4] %%DocumentMedia: plain 595 842 0 () ()
D [04/Aug/2010:21:27:36 +0200] [Job 4] %%BoundingBox: 0 0 595 842
D [04/Aug/2010:21:27:36 +0200] [Job 4] %%Pages: 1
D [04/Aug/2010:21:27:36 +0200] [Job 4] %%EndComments
D [04/Aug/2010:21:27:36 +0200] [Job 4] Before copy_prolog - %%BeginDefaults
D [04/Aug/2010:21:27:36 +0200] [Job 4] Backend returned status 1 (failed)
D [04/Aug/2010:21:27:36 +0200] [Job 4] End of messages
D [04/Aug/2010:21:27:36 +0200] [Job 4] printer-state=3(idle)
D [04/Aug/2010:21:27:36 +0200] [Job 4] printer-state-message="/usr/lib/cups/backend/smb failed"
D [04/Aug/2010:21:27:36 +0200] [Job 4] printer-state-reasons=none

cat printers.conf

# Printer configuration file for CUPS v1.4.3
# Written by cupsd
# DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING
<DefaultPrinter BN>
Info BN
Location
MakeModel HP LaserJet 1200 Foomatic/pxlmono (recommended)
DeviceURI smb://BITNET/S-01/BN
State Idle
StateTime 1280950052
Type 8400916
Filter application/vnd.cups-raw 0 -
Filter application/vnd.cups-postscript 100 foomatic-rip
Filter application/vnd.cups-pdf 0 foomatic-rip
Filter application/vnd.cups-command 0 commandtops
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</Printer>
<Printer KONICA-MINOLTA-C450>
Info KONICA MINOLTA C450
Location
MakeModel KONICA MINOLTA C450 PS(P)
DeviceURI smb://BITNET/S-01/BN
State Idle
StateTime 1280950056
Type 8401100
Filter application/vnd.cups-raw 0 -
Filter application/vnd.cups-command 0 commandtops
Filter application/vnd.cups-postscript 0 -
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</Printer>

ls -l /usr/lib/cups/backend/smb

lrwxrwxrwx 1 root root 21 2010-08-02 21:41 /usr/lib/cups/backend/smb -> ../../../bin/smbspool

cups version: 1.4.3-1
samba version: 2:3.4.7~dfsg-1ubuntu3

I expect the ability to print with the credental of logged user (binding to AD works), but something seems not working...

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: cups 1.4.3-1
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-21-generic i686
Architecture: i386
CurrentDmesg:
 [ 18.300065] eth1: no IPv6 routers present
 [ 27.632870] end_request: I/O error, dev fd0, sector 0
 [ 27.660195] end_request: I/O error, dev fd0, sector 0
Date: Wed Aug 4 21:58:08 2010
ExecutablePath: /usr/sbin/cupsd
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
Lpstat:
 device for BN: smb://BITNET/S-01/BN
 device for KONICA-MINOLTA-C450: smb://BITNET/S-01/BN
Lsusb:
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: innotek GmbH VirtualBox
Papersize: a4
PpdFiles:
 KONICA-MINOLTA-C450: KONICA MINOLTA C450 PS(P)
 BN: HP LaserJet 1200 Foomatic/pxlmono (recommended)
ProcAttrCurrent: /usr/sbin/cupsd (enforce)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=UUID=fdefc824-44b4-4edf-8383-505efae1efa2 ro quiet splash
ProcEnviron: PATH=(custom, no user)
SourcePackage: cups
dmi.bios.date: 12/01/2006
dmi.bios.vendor: innotek GmbH
dmi.bios.version: VirtualBox
dmi.modalias: dmi:bvninnotekGmbH:bvrVirtualBox:bd12/01/2006:svninnotekGmbH:pnVirtualBox:pvr1.2:
dmi.product.name: VirtualBox
dmi.product.version: 1.2
dmi.sys.vendor: innotek GmbH

[Mitch Towner (kermiac)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage. I have classified this bug as a bug in cups.

When reporting bugs in the future please use apport, either via the appropriate application's "Help -> Report a Problem" menu or using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

This is possibly related to Bug #482836.

[Alessandro Mendolia (alessandro-mendolia)]

I see Bug #482836 but don't seem the same problem.

I noticed that the 'only procedure that works is to:

1. machine to join the domain
2. print a test page from a local user (request AD username and password )
3. then prints work with every AD users logged on linux box ...

I try to copy the files printers.conf and *. ppd from a properly working pc to another pc and I see the printers but I find in /var/log/cups/error_log:

D [28/Aug/2010:03:13:16 +0200] [Job 6] Starting process "kid3" (generation 1)
D [28/Aug/2010:03:13:16 +0200] [Job 6] Starting process "kid4" (generation 2)
D [28/Aug/2010:03:13:16 +0200] [Job 6] Starting process "renderer" (generation 2)
D [28/Aug/2010:03:13:16 +0200] [Job 6] JCL: 2345X@PJL
D [28/Aug/2010:03:13:16 +0200] [Job 6] @PJL SET ECONOMODE=OFF
D [28/Aug/2010:03:13:16 +0200] [Job 6] @PJL SET BITSPERPIXEL=2
D [28/Aug/2010:03:13:16 +0200] [Job 6] @PJL SET DENSITY=3
D [28/Aug/2010:03:13:16 +0200] [Job 6] @PJL SET RET=MEDIUM
D [28/Aug/2010:03:13:16 +0200] [Job 6] @PJL SET COPIES=1
D [28/Aug/2010:03:13:16 +0200] [Job 6] @PJL SET MANUALFEED=OFF
D [28/Aug/2010:03:13:16 +0200] [Job 6] <job data> 2345X@PJL RESET
D [28/Aug/2010:03:13:16 +0200] [Job 6]
D [28/Aug/2010:03:13:16 +0200] [Job 6]
D [28/Aug/2010:03:13:16 +0200] [Job 6] renderer exited with status 0
D [28/Aug/2010:03:13:16 +0200] [Job 6] kid4 received signal 13
D [28/Aug/2010:03:13:16 +0200] [Job 6] kid3 finished
D [28/Aug/2010:03:13:16 +0200] [Job 6] Kid3 exit status: 0
D [28/Aug/2010:03:13:16 +0200] [Job 6]
D [28/Aug/2010:03:13:16 +0200] [Job 6] Closing foomatic-rip.
D [28/Aug/2010:03:13:16 +0200] [Job 6] Backend returned status 1 (failed)
D [28/Aug/2010:03:13:16 +0200] [Job 6] End of messages
D [28/Aug/2010:03:13:16 +0200] [Job 6] printer-state=3(idle)
D [28/Aug/2010:03:13:16 +0200] [Job 6] printer-state-message="/usr/lib/cups/backend/smb failed"
D [28/Aug/2010:03:13:16 +0200] [Job 6] printer-state-reasons=none

Is a veery strange problem that make me crazy... (i have to configure about 100 pc :-| )

[Etienne Goyer (etienne-goyer-outlands)]

Alessandro, the reason your procedure work is that the username/password you provide in step 2. gets hard-coded in /etc/cups/printers.conf. I am fairly sure that's not what you want! :)

I give a bit more background on the problem in bug #788167, and marking this one as duplicate.