HP nx 6325 doesnt detect 4 GB RAM x64 and x86pae

Bug #613563 reported by Bernd
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Dear Ubuntu Team,

i would like to report this bug in reference to the Bug reported with the Ticket iD Bug #430017
One of your Collagues told me to do so.

The issue with this Bug is that the 4GB RAM on my HP nx 6325 only recognizes 2.8 GB
The memory is fully adressed wiht SuSE 11.1 2.6.27 x86 pae also the x64 Version.

This Problem only shows up in Ubuntu.
uname -a 2.6.32-24-generic

BIOS is up to date. So i will forward you new informations.

The Issue was present in Karmic, now and in Lucid too.

Thanks for your time. :-)
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 0/1
   Subdevice #0: subdevice #0
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bernd 1795 F.... pulseaudio
 /dev/snd/pcmC0D0p: bernd 1795 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xc8180000 irq 16'
   Mixer name : 'Analog Devices AD1981'
   Components : 'HDA:11d41981,103c30b0,00100200 HDA:14f12bfa,103c30b0,00090000'
   Controls : 11
   Simple ctrls : 9
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=/dev/sda3
Lsusb:
 Bus 003 Device 002: ID 08ff:2580 AuthenTec, Inc. AES2501 Fingerprint Sensor
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 002: ID 03f0:171d Hewlett-Packard Wireless (Bluetooth + WLAN) Interface [Integrated Module]
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Hewlett-Packard HP Compaq nx6325 (EY349ET#ABD)
NonfreeKernelModules: wl
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: root=UUID=5bfb58e3-a3e9-4697-8477-d2a625243dac ro quiet splash
ProcEnviron:
 PATH=(custom, no user)
 LANG=de_DE@euro
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-24.38-generic 2.6.32.15+drm33.5
Regression: No
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: Yes
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
Tags: lucid kconfig needs-upstream-testing
Uname: Linux 2.6.32-24-generic x86_64
UserGroups:

WpaSupplicantLog:

dmi.bios.date: 05/08/2007
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68TT2 Ver. F.07
dmi.board.name: 30B0
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 40.15
dmi.chassis.asset.tag: CNU6390M53
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68TT2Ver.F.07:bd05/08/2007:svnHewlett-Packard:pnHPCompaqnx6325(EY349ET#ABD):pvrF.07:rvnHewlett-Packard:rn30B0:rvrKBCVersion40.15:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP Compaq nx6325 (EY349ET#ABD)
dmi.product.version: F.07
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Bernd (bernd-helber-it-services) wrote : AlsaDevices.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Bernd (bernd-helber-it-services) wrote : BootDmesg.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : Card0.Codecs.codec.1.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : IwConfig.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : Lspci.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : PciMultimedia.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : ProcModules.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : UdevDb.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : UdevLog.txt

apport information

Revision history for this message
Bernd (bernd-helber-it-services) wrote : WifiSyslog.txt

apport information

tags: added: kj-triage
tags: added: kernel-core kernel-needs-review
Changed in linux (Ubuntu):
status: New → Triaged
Revision history for this message
manolo (mac-man2005) wrote :

Similar problem here in year 2013.
I have Linux Mint 14 (64bit) installed but the problem was there also with Kubuntu 12.10 64bit.
What should I do?
Thanks.
Regards.

-----------------------
free -b -h
             total used free shared buffers cached
Mem: 2,9G 2,7G 160M 0B 121M 546M
-/+ buffers/cache: 2,1G 827M
Swap: 3,7G 1,3G 2,4G
-----------------------
 sudo dmidecode -t 16
# dmidecode 2.11
SMBIOS 2.5 present.

Handle 0x0015, DMI type 16, 15 bytes
Physical Memory Array
 Location: System Board Or Motherboard
 Use: System Memory
 Error Correction Type: None
 Maximum Capacity: 4 GB
 Error Information Handle: Not Provided
 Number Of Devices: 2
-----------------------
sudo dmidecode -t 17
# dmidecode 2.11
SMBIOS 2.5 present.

Handle 0x0016, DMI type 17, 27 bytes
Memory Device
 Array Handle: 0x0015
 Error Information Handle: No Error
 Total Width: 64 bits
 Data Width: 64 bits
 Size: 2048 MB
 Form Factor: SODIMM
 Set: 1
 Locator: M1
 Bank Locator: Bank 0
 Type: DDR2
 Type Detail: Synchronous
 Speed: 667 MHz
 Manufacturer: Mfg 0
 Serial Number: 1234-B0
 Asset Tag: Not Specified
 Part Number: SODIMM000

Handle 0x0017, DMI type 17, 27 bytes
Memory Device
 Array Handle: 0x0015
 Error Information Handle: No Error
 Total Width: 64 bits
 Data Width: 64 bits
 Size: 2048 MB
 Form Factor: SODIMM
 Set: 1
 Locator: M2
 Bank Locator: Bank 1
 Type: DDR2
 Type Detail: Synchronous
 Speed: 667 MHz
 Manufacturer: Mfg 1
 Serial Number: 1234-B1
 Asset Tag: Not Specified
 Part Number: SODIMM001
-------------------------
sudo dmidecode -t 19
# dmidecode 2.11
SMBIOS 2.5 present.

Handle 0x001A, DMI type 19, 15 bytes
Memory Array Mapped Address
 Starting Address: 0x00000000000
 Ending Address: 0x000FFFFFFFF
 Range Size: 4 GB
 Physical Array Handle: 0x0015
 Partition Width: 2
---------------------------
sudo dmidecode -t 20
# dmidecode 2.11
SMBIOS 2.5 present.

Handle 0x001B, DMI type 20, 19 bytes
Memory Device Mapped Address
 Starting Address: 0x00000000000
 Ending Address: 0x0007FFFFFFF
 Range Size: 2 GB
 Physical Device Handle: 0x0016
 Memory Array Mapped Address Handle: 0x001A
 Partition Row Position: Unknown
 Interleave Position: Unknown
 Interleaved Data Depth: Unknown

Handle 0x001C, DMI type 20, 19 bytes
Memory Device Mapped Address
 Starting Address: 0x00080000000
 Ending Address: 0x000FFFFFFFF
 Range Size: 2 GB
 Physical Device Handle: 0x0017
 Memory Array Mapped Address Handle: 0x001A
 Partition Row Position: Unknown
 Interleave Position: Unknown
 Interleaved Data Depth: Unknown

Revision history for this message
penalvch (penalvch) wrote :

Bernd, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily kernel folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.12-rc2

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
status: Triaged → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Related questions

Remote bug watches

Bug watches keep track of this bug in other bug trackers.