No sound on Dell Studio XPS 16

[Matthew Pirocchi]

I recently re-installed Lucid on my Studio XPS 16, and I've been unable to get sound working. When I first got this laptop (shortly after Lucid's release), I was able to fix this problem by running 'alsamixer' and turning up the volume. But now, everything in 'alsamixer' appears to be set correctly.

I've tried this tip (http://www.jasintha.org/2010/04/dell-studio-xps-16-no-sound-in-ubuntu.html) with no success (add 'options snd-hda-intel model = dell-m6' to the end of '/etc/modprobe.d/alsa-base.conf').

In Windows 7, my headphones are working, but not my speakers. So it's possible that speaker volume is working fine in Ubuntu, but that there's something wrong with the hardware. There's nothing wrong with the headphone hardware, though.

Let me know if there's any more information I can provide, and I will be happy to provide it.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-2.6.32-24-generic 2.6.32-24.38
Regression: No
Reproducible: No
ProcVersionSignature: Ubuntu 2.6.32-24.38-generic 2.6.32.15+drm33.5
Uname: Linux 2.6.32-24-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: matthew 1603 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf0b00000 irq 22'
   Mixer name : 'IDT 92HD73C1X5'
   Components : 'HDA:111d7675,10280419,00100103'
   Controls : 18
   Simple ctrls : 12
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xcfeec000 irq 17'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [off]
Date: Wed Jul 28 12:12:00 2010
Frequency: Once a day.
HibernationDevice: RESUME=UUID=697cad2e-d1eb-4256-855e-09b0aab64766
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: Dell Inc. Studio XPS 1647
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-24-generic root=UUID=9835761c-4c57-4c27-9af8-71bbddca38cb ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.34.1
SourcePackage: linux
dmi.bios.date: 03/12/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0W61J1
dmi.board.vendor: Dell Inc.
dmi.board.version: A05
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A05
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd03/12/2010:svnDellInc.:pnStudioXPS1647:pvrA05:rvnDellInc.:rn0W61J1:rvrA05:cvnDellInc.:ct8:cvrA05:
dmi.product.name: Studio XPS 1647
dmi.product.version: A05
dmi.sys.vendor: Dell Inc.

[Matthew Pirocchi (matthew-pirocchi)]

I was able to fix this by adding "options snd-hda-intel model=dell-m6 enable_msi=1" to the end of "/etc/modprobe.d/alsa-base.conf", as per http://www.linlap.com/wiki/dell+studio+xps+16. Just "options snd-hda-intel model = dell-m6" doesn't work.

There's still no sound from speakers, but since I have the same problem in Windows, I suspect this is a hardware problem.

[kernel-janitor (kernel-janitor)]

Hi Matthew,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

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[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu development release http://cdimage.ubuntu.com/daily-live/current/ . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]