Plantronics headset USB not being recognized

[Facundo Batista]

Just bought a Plantronics wireless headset. It has the headset itself, and an USB dongle that is marked as PLANTRONICS Audio 995USB.

When I insert it in my desktop (fully updated Lucid), /var/log/syslog says:

Jul 6 15:08:28 phenomenux kernel: [156846.320025] usb 2-2: new full speed USB device using ohci_hcd and address 99
Jul 6 15:08:29 phenomenux kernel: [156847.608522] usb 2-2: device not accepting address 99, error -62
Jul 6 15:08:29 phenomenux kernel: [156847.664030] hub 2-0:1.0: unable to enumerate USB device on port 2

And it just doesn't work (not even listed in lsusb).

However, when I insert it in my laptop (also fully updated Lucid), I see in syslog:

Jul 6 13:29:34 exopus kernel: [ 4128.068232] usb 5-1: new full speed USB device using uhci_hcd and address 2
Jul 6 13:29:35 exopus kernel: [ 4128.998416] usb 5-1: configuration #1 chosen from 1 choice
Jul 6 13:29:35 exopus kernel: [ 4129.011523] input: Plantronics Wireless Audio Plantronics Wireless Audio as /devices/pci0000:00/0000:00:1d.0/usb5/5-1/5-1:1.3/input/input16
Jul 6 13:29:35 exopus kernel: [ 4129.011682] generic-usb 0003:047F:D955.0003: input,hiddev96,hidraw2: USB HID v1.01 Device [Plantronics Wireless Audio Plantronics Wireless Audio] on usb-0000:00:1d.0-1/input3
Jul 6 13:29:35 exopus kernel: [ 4129.060690] usbcore: registered new interface driver snd-usb-audio

And there it works fine!!

Of course, this bug (and all files attached) are about the desktop.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-2.6.32-23-generic-pae 2.6.32-23.37
Regression: No
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.32-23.37-generic-pae 2.6.32.15+drm33.5
Uname: Linux 2.6.32-23-generic-pae i686
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 1: default [PnP Audio Device ], device 0: USB Audio [USB Audio]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 1: default [PnP Audio Device ], device 0: USB Audio [USB Audio]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: facundo 1608 F.... pulseaudio
CRDA: Error: [Errno 2] No existe el fichero ó directorio
Card1.Amixer.info:
 Card hw:1 'default'/'PnP Audio Device at usb-0000:00:02.0-7, full speed'
   Mixer name : 'USB Mixer'
   Components : 'USB0d8c:0201'
   Controls : 17
   Simple ctrls : 6
Date: Tue Jul 6 15:09:23 2010
HibernationDevice: RESUME=UUID=66aafc25-d6a5-4ef0-b4d9-ba58dd1f6810
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.

 virbr0 no wireless extensions.
MachineType: System manufacturer System Product Name
PciMultimedia:

ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-23-generic-pae root=UUID=36e2b8ee-57a4-4979-9a19-3e012247bf73 ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=es_AR.UTF-8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.34.1
RfKill:

SourcePackage: linux
dmi.bios.date: 04/16/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS M2N SLI ACPI BIOS Revision 0802
dmi.board.name: M2N-SLI
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSM2NSLIACPIBIOSRevision0802:bd04/16/2008:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N-SLI:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Facundo Batista (facundo)]

Attached is a tarball with the following files:

- dmesg.log
- lshw.log
- lspci-vnvn.log
- uname-a.log
- version.log

Thanks!

[Jeremy Foshee (jeremyfoshee)]

Hi Facundo,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Facundo Batista (facundo)]

I tried with latest kernel:

$ uname -a
Linux phenomenux 2.6.36-999-generic #201008181948 SMP Wed Aug 18 20:58:12 UTC 2010 i686 GNU/Linux

And the behaviour is the same (bad) one:

Aug 18 21:19:26 phenomenux kernel: [ 193.736020] usb 2-2: new full speed USB device using ohci_hcd and address 5
Aug 18 21:19:27 phenomenux kernel: [ 195.024011] usb 2-2: device not accepting address 5, error -62
Aug 18 21:19:27 phenomenux kernel: [ 195.080032] hub 2-0:1.0: unable to enumerate USB device on port 2

[penalvch (penalvch)]

Facundo Batista, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[Facundo Batista (facundo)]

It works ok now

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