flash plugin corruption - no audio

[Uwe Koch]

Binary package hint: firefox

1) Description: Ubuntu 10.04 LTS
Release: 10.04

2) firefox:
  Instalados: 3.6.6+nobinonly-0ubuntu0.10.04.1
  Candidato: 3.6.6+nobinonly-0ubuntu0.10.04.1
  Tabla de versión:
 *** 3.6.6+nobinonly-0ubuntu0.10.04.1 0
        500 http://cl.archive.ubuntu.com/ubuntu/ lucid-updates/main Packages
        500 http://cl.archive.ubuntu.com/ubuntu/ lucid-security/main Packages
        100 /var/lib/dpkg/status
     3.6.3+nobinonly-0ubuntu4 0
        500 http://cl.archive.ubuntu.com/ubuntu/ lucid/main Packages
flashplugin-installer:
  Instalados: 10.1.53.64ubuntu0.10.04.3
  Candidato: 10.1.53.64ubuntu0.10.04.3
  Tabla de versión:
 *** 10.1.53.64ubuntu0.10.04.3 0
        500 http://cl.archive.ubuntu.com/ubuntu/ lucid-proposed/multiverse Packages
        100 /var/lib/dpkg/status
     10.1.53.64ubuntu0.10.04.1 0
        500 http://cl.archive.ubuntu.com/ubuntu/ lucid-updates/multiverse Packages
        500 http://cl.archive.ubuntu.com/ubuntu/ lucid-security/multiverse Packages
     10.0.45.2ubuntu1 0
        500 http://cl.archive.ubuntu.com/ubuntu/ lucid/multiverse Packages

3) To hear any sound while reproducing videos on youtube, for instance.

4) no sound at all (only while running firefox). Flash plugins versions are both displayed beeing 10.1 r52 and 10.0 r22, but when I disable the former, I can not see any video, either. That's the reason I believe that the new version became corrupted.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: firefox 3.6.6+nobinonly-0ubuntu0.10.04.1
ProcVersionSignature: Ubuntu 2.6.32-23.37-generic 2.6.32.15+drm33.5
Uname: Linux 2.6.32-23-generic x86_64
NonfreeKernelModules: fglrx
Architecture: amd64
CheckboxSubmission: f15cd2962acdab0a30b098f7f47bec67
CheckboxSystem: daed2f3d6643b4a84b4520a2427f8c2b
Date: Mon Jul 5 12:23:05 2010
FirefoxPackages:
 firefox 3.6.6+nobinonly-0ubuntu0.10.04.1
 firefox-gnome-support 3.6.6+nobinonly-0ubuntu0.10.04.1
 firefox-branding 3.6.6+nobinonly-0ubuntu0.10.04.1
 abroswer N/A
 abrowser-branding N/A
ProcEnviron:
 LANG=es_CL.utf8
 SHELL=/bin/bash
SourcePackage: firefox

[Micah Gersten (micahg)]

Thank you for reporting this to Ubuntu. Did you install 10 r22 manually? I suggest removing it or moving it out of the way. Also, your crossover office flash plugin is being detected. That might be affecting things as well.

[Uwe Koch (uwe-koch)]

Hi Micah, thank you for prompt answer. No, I did not install the plugin manually. At least not from Adobe's website; may be enabling the plugin via a repository. I had no problems up to Saturday with the plugins acting as they do (10.1 r53 and crossover's), but after watchig a video on youtube, I had no sound any more. After that, I tried to disable 10 r22, but that made things go worse, since I could not see anything, because no flash plugin was loaded. Enabling 10 r22 again, let me see, but no hear.

[Uwe Koch (uwe-koch)]

Ah, I forgot to mention: I saw a "flash plugin crashed" message twice on Saturday, after the sound problem arised, but before I disabled 10 r22.

[Micah Gersten (micahg)]

Thank you for reporting this to Ubuntu. Please provide the results of the following command run in a terminal:

apt-cache policy swfdec-mozilla mozilla-plugin-gnash adobe-flashplugin

This will let us know what flash players you have installed so that we can better diagnose your issue. Thank you.

[Micah Gersten (micahg)]

Sorry, meant to say thanks for the update :)

[Uwe Koch (uwe-koch)]

Please, see below:

uwe@koch-vdm01:~$ apt-cache policy swfdec-mozilla mozilla-plugin-gnash adobe-flashplugin
swfdec-mozilla:
  Instalados: (ninguno)
  Candidato: 0.8.2-1ubuntu2
  Tabla de versión:
     0.8.2-1ubuntu2 0
        500 http://cl.archive.ubuntu.com/ubuntu/ lucid/universe Packages
mozilla-plugin-gnash:
  Instalados: (ninguno)
  Candidato: 0.8.7-0ubuntu1
  Tabla de versión:
     0.8.7-0ubuntu1 0
        500 http://cl.archive.ubuntu.com/ubuntu/ lucid/universe Packages
adobe-flashplugin:
  Instalados: (ninguno)
  Candidato: (ninguno)
  Tabla de versión:
uwe@koch-vdm01:~$

[Micah Gersten (micahg)]

If you have the amd64 alpha flash plugin installed, could you try removing it please?

[Uwe Koch (uwe-koch)]

a) that is 10.1 r52, I guess?
b) disable or uninstall?
c) if uninstall, via ubuntu software center or is there another way?

[Micah Gersten (micahg)]

On 07/05/2010 05:05 PM, uwe wrote:
> a) that is 10.1 r52, I guess?
No.
> b) disable or uninstall?
Uninstall
> c) if uninstall, via ubuntu software center or is there another way?
Yes, but I don't recall the package name offhand, it should have flash
and 64 in it somewhere.

[Uwe Koch (uwe-koch)]

I guess that I don't have that plugin installed. Couldn't find anything related with flash*64 .

[Uwe Koch (uwe-koch)]

Problem appears system-wide. I logged in on another user's account on the same machine and the problem remains.

[Launchpad Janitor (janitor)]

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]