Canon PIXMA IP4200 Printer won't print since just a little after upgrading to Ubuntu 10.04

Bug #601604 reported by David Foothills
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
CUPS
Invalid
Undecided
Unassigned
cups (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

My Cannon IP4200 Printer is in good working condition, & ever since one of the first updates to Ubuntu 10.04, the printer hasn't been Printing at all, when going through the procedures under, Clicking on the "Print Button", or the "Print" entry under "File" in any of my Programs (eg. Open Office Writer, Mozilla Thunderbird etc.).

Ubuntu 10.04 is now updated to the Kernel:- 2.6.32-23
                                                             Gnome:- 2.30.2
                                                     GCC version:- 4.4.3 (i486 - Linux - gnu)
                                                     xorg version:- unknown (16 June 2010 09:31:32am)

and still no go with the Printer.. I would really appreciate your help in this, Regards David

                                    ____________________________________________

Please find attached:- Cannon PIXMA Debugging Reports - txt (which include Reports (1) & (2) below)

Find Report (1) troubleshoot file - Report from "Print Test page"

Find Report (2) Out put from PRINTER DETECTION - USB Printer - and Test to see it the Printer is DETECTED by CUPS
---
Architecture: i386
CheckboxSubmission: 811e4b4d96e4451233b9b4cc8352dcbb
CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
CupsErrorLog:

DistroRelease: Ubuntu 10.04
Lpstat: device for Canon-iP4200: usb://Canon/iP4200
MachineType: Gigabyte Technology Co., Ltd. GA-MA78GM-US2H
NonfreeKernelModules: fglrx
Package: cups 1.4.3-1ubuntu1.2
PackageArchitecture: i386
Papersize: a4
PpdFiles: Canon-iP4200: Canon PIXMA iP4200 - CUPS+Gutenprint v5.2.5 Simplified
ProcCmdLine: root=UUID=12cbac0a-073d-4886-8655-db951e0e2c63 ro quiet splash
ProcEnviron:
 LANG=en_AU.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-23.37-generic 2.6.32.15+drm33.5
Tags: lucid
Uname: Linux 2.6.32-23-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 01/02/2009
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F2
dmi.board.name: GA-MA78GM-US2H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF2:bd01/02/2009:svnGigabyteTechnologyCo.,Ltd.:pnGA-MA78GM-US2H:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-MA78GM-US2H:rvr:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-MA78GM-US2H
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Revision history for this message
David Foothills (foothills-d-gotalk) wrote :
affects: ubuntu-qa-tools → cups
Revision history for this message
David Foothills (foothills-d-gotalk) wrote : BootDmesg.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
David Foothills (foothills-d-gotalk) wrote : CurrentDmesg.txt

apport information

Revision history for this message
David Foothills (foothills-d-gotalk) wrote : Dependencies.txt

apport information

Revision history for this message
David Foothills (foothills-d-gotalk) wrote : Locale.txt

apport information

Revision history for this message
David Foothills (foothills-d-gotalk) wrote : Lspci.txt

apport information

Revision history for this message
David Foothills (foothills-d-gotalk) wrote : Lsusb.txt

apport information

Revision history for this message
David Foothills (foothills-d-gotalk) wrote : PrintingPackages.txt

apport information

Revision history for this message
David Foothills (foothills-d-gotalk) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
David Foothills (foothills-d-gotalk) wrote : ProcInterrupts.txt

apport information

Revision history for this message
David Foothills (foothills-d-gotalk) wrote : ProcModules.txt

apport information

Revision history for this message
David Foothills (foothills-d-gotalk) wrote : UdevDb.txt

apport information

Revision history for this message
David Foothills (foothills-d-gotalk) wrote : UdevLog.txt

apport information

Changed in cups:
status: New → Invalid
summary: - Cannon PIXMA IP4200 Printer won't printout since just a little after
+ Canon PIXMA IP4200 Printer won't print since just a little after
upgrading to Ubuntu 10.04
Revision history for this message
David Foothills (foothills-d-gotalk) wrote :

Hi Till & Brian, Thanks for looking at this Printers (PIXMA IP 4200) inablity to Print in Ubuntu 10.04.. The Printer is very important to my use with the PC.; and I do want to continue using Ubuntu; so I intend to continue downloading updates, until we eventually get a solution to this problem, if possible? Regards David

Revision history for this message
David Foothills (foothills-d-gotalk) wrote :

Are there any other "Commands" that I could run at the Terminal, to give any additional information, to help with this problem? .... I am only new to Ubuntu & Linux, but I would be quite comfortable working at the Terminal, at least for diagnostic things, if I was to be given the exact commands to enter. .... David

Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. Ubuntu 10.04 supported ends tomorrow, it would help us a lot if you could test it on a currently supported Ubuntu version. When you test it and it is still an issue, kindly upload the updated logs by running apport-collect -p cups 601604 and provide you cups error log after trying to print as described here: https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log

Changed in cups (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
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