empathy can't connet both to msn or aim

[Marcelo Lacerda]

Binary package hint: empathy

1- Release:
Description: Ubuntu 10.04 LTS
Release: 10.04
2- Package:
empathy:
  Installed: 2.30.1-0ubuntu1
  Candidate: 2.30.1-0ubuntu1
  Version table:
 *** 2.30.1-0ubuntu1 0
        100 /var/lib/dpkg/status
     2.30.0.1-0ubuntu3 0
        500 http://archive.ubuntu.com/ubuntu/ lucid/main Packages
3- I expected for empathy to connect to the msn network
4- Instead I get an "Network error" message or a busy icon at the "Messaging and voip accounts" window with the "Connecting..." message.
I have been getting this message for over 24h.
[edit]
After restarting I noticed that msn was working and aim was not. I disabled my aim account and empathy connected just fine. I disabled my msn account and enabled aim and it connected.

[Omer Akram (om26er)]

thats because you are using @gmail for all your accounts.

[Marcelo Lacerda (marceloslacerda)]

how is one thing related to the other?

[Omer Akram (om26er)]

if you want to connect to hotmail you have to use your hotmail ID. using your gmail ID for hotmail does not work.

[Marcelo Lacerda (marceloslacerda)]

Thats actually my live ID account, I have associated my preexisting email([e-mail]) to it.
It works on windows live messenger.

[David Adams (psycardis)]

I can confirm this, however I am unable to connect to either regardless of what is enabled and disabled. I simply cannot get MSN or AIM to connect. I simply get a network error, and if I try and click reconnect it instantly returns the network error, it doesn't appear that it is even attempting to connect at all.

[Marcelo Lacerda (marceloslacerda)]

Now it doesn't connect to either network(only gtalk, google ftw).
I'll try to restart and see what happens.

[Brian Curtis (bcurtiswx)]

Thanks for your bug report and helping to make Ubuntu better. Could you please attach telepathy-butterfly logs as well as telepathy-haze logs so we can look into what's exactly causing the issue for you.

[Marcelo Lacerda (marceloslacerda)]

The log of haze

[Marcelo Lacerda (marceloslacerda)]

The log of butterfly

[Marcelo Lacerda (marceloslacerda)]

The preceding logs represent the protocol managers working(all of them at the same time).
The only difference between this and my previous experiences is that I started both butterfly and haze from console.
1 - Next I put my laptop to sleep.
2 - After "waking it up", I saw both managers failing to connect as usual.
3 - I tried switching one manager on while keeping the other of with both haze and butterfly without results.
4 - Finally I tried to debug again starting with butterfly. This time the manager wasn't able to connect.
5 - Then I tried logging haze with butterfly running and this time he did connect right away. Butterfly kept failing.
6 - This time I left butterfly running while I switched off haze. Butterfly connected.
7 - Switched off butterfly
What I am attaching is the log of those events by the butterfly manager.

[Marcelo Lacerda (marceloslacerda)]

The bug is specific to this wireless that I'm using. On other networks all the clients work normally

[Omer Akram (om26er)]

maybe something related to proxy.

[Omer Akram (om26er)]

please try Ubuntu 10.10 and if the issue is still there please attach fresh telepathy-buttefly logs from ubuntu 10.10

[Marcelo Lacerda (marceloslacerda)]

I'll do that when able(possibly at the end of time)

[Launchpad Janitor (janitor)]

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]