Sound Device Crash - VT1708/A VIA at High Volume

[Bruce Arnold]

Binary package hint: firefox

When I increase the volume above about 75 percent the sound level drops to zero. Sound Preferences, Hardware then shows nothing. (The hardware has disappeared!) The fix is to completely restart the computer. Normally, the Sound Preferences will show the following Hardware on this ASROCK 775 Dual-VSTA motherboard:
VT1708/A [Azalia HDAC] (VIA High Definition Audio Controller) 1 output, 1 input, Analog Stereo Duplex.
This is Ubuntu 10.04 LTS, the Lucid LynxUbuntu 10.04 with all updates as of June 14, 2010.
It happens in Totem Movie Player 2.30.2 while playing any music track. (flac)
This does not happen on Ubuntu 9.10.
Thanks.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: firefox 3.6.3+nobinonly-0ubuntu4
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic i686
NonfreeKernelModules: nvidia
Architecture: i386
Date: Mon Jun 14 00:32:44 2010
FirefoxPackages:
 firefox 3.6.3+nobinonly-0ubuntu4
 firefox-gnome-support 3.6.3+nobinonly-0ubuntu4
 firefox-branding 3.6.3+nobinonly-0ubuntu4
 abroswer N/A
 abrowser-branding N/A
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox

[drew212 (mstngdrew212)]

I have subscribed the Ubuntu audio team and reassigned this package to the linux source package.

[Jeremy Foshee (jeremyfoshee)]

Hi Bruce,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

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[Bruce Arnold (barnold)]

Hi Jeremy,

The change in kernel corrected the problem. Here's what I did:
Install,
     /media/9822-3FAF/linux-image-2.6.35-020635rc3-generic_2.6.35-020635rc3_i386.deb

Here's what uname reports,
barnold@Ubuntu-1004:~$ uname -a
Linux Ubuntu-1004 2.6.35-020635rc3-generic #020635rc3 SMP Sat Jun 12 10:19:32 UTC 2010 i686 GNU/Linux
barnold@Ubuntu-1004:~$

I can now move the volume control anywhere that I want. There are no crashes of the sound software.
I hope this is what you wanted to hear.
Bruce

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]