Bookmarks toolbar only displaying 2 of 3 folders, list in navigation fine

[Caron Margarete]

Binary package hint: firefox

Release: Lucid (10.04)

Expect: three folders (Personal, Location Indenpendence & Research) & one additional site in my bookmarks toolbar. Navigation/Bookmark menu shows folders as per normal.

Found: Two folders only (Personal & Location Independence) and navigation/bookmarks menu as normal.

Yesterday, I was saving a lot of sites. I don't know at what stage I realised I was missing a folder but after I realised I could not save to the toolbar without getting an error. Today, I'm not getting the error. Added a new site to the toolbar to test. It saves but I cannot move it close to the folders.

If I attempt to right click Open All in Tabs it opens the one additional site (TED), which cannot be seen. Incidentally, if I click close to but not on the Random Facts site it will open.

After this, I checked Xmarks log and couldn't spot a problem. Attempted a restore to yesterday morning (before the problems) and it hasn't solved it. After the restore it synced the old with the new so I don't think it did anything because I still have all the sites I saved yesterday and now I can see the additional TED site on the toolbar, the extra one I added to test (google random facts search) but still no Research folder.

Ideas of what I can do?
Thanks in advance,
Caron Margarete.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: firefox 3.6.3+nobinonly-0ubuntu4
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic x86_64
Architecture: amd64
CheckboxSubmission: d331a76ee09de6e3f8ad64f6c68dff0d
CheckboxSystem: 2954e74ba17fb0e37fc942cd1d9fab4e
Date: Sun Jun 13 10:13:36 2010
FirefoxPackages:
 firefox 3.6.3+nobinonly-0ubuntu4
 firefox-gnome-support 3.6.3+nobinonly-0ubuntu4
 firefox-branding 3.6.3+nobinonly-0ubuntu4
 abroswer N/A
 abrowser-branding N/A
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox

[Caron Margarete (caron-margarete)]

FYI:
After logging the bug I deleted the random facts site from the toolbar.
Later I rebooted my computer and have noticed that the Research folder is still missing and now the TED site is missing too.

[Caron Margarete (caron-margarete)]

Just booted up to find it's fixed. I sure didn't do anything so whatever happened, or whatever you did, I'm very very grateful. Thank you.

Here's hoping it's not just a funky luck... :D

[drew212 (mstngdrew212)]

This bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

[Caron Margarete (caron-margarete)]

It's not fixed. The additional folder is gone again. It was there yesterday. I didn't do an update of any kind the last time either so I'm not sure why it reappeared and has now gone again.

Ideas?

[drew212 (mstngdrew212)]

Sorry for the long delay between communication. Sometimes Firefox profiles can become corrupt and/or extensions can conflict. Could you please try this with a new profile and see if the problem still exists? You do not need to delete your old profile to test. If a new profile helps, you might want to try to disable all your extensions and re-enable them one by one until you find the problematic one.
To disable extensions, Tools > Add-ons > Find the extension >
Highlight and click 'Disable' > Restart Firefox

You can start the profile manager with the following command:
firefox -ProfileManager

[Caron Margarete (caron-margarete)]

Although I didn't try the fix recommended, mostly because the problems seems to have fixed itself again through an update, it is worth mentioning that there was insufficient information in the fix to know exactly what to do. If help is to be given it is very important to remember that the users need to know step-by-step how to do what is recommended.
In any case, I have many thanks for the help given.