U1 hangs, update_quota_display: KeyError: 'brukt'

[jorno]

Binary package hint: ubuntuone-client

On a freshly installed Ubuntu 10.04 Lucid Lynx x64 machine (Fully upgraded today), I try to enable Ubuntu One.
I start Ubuntu One from System-> Preferences, and login on the web page which pops up to authenticate. It does so successfully, and then the Ubuntu One Preferences window crashes after a while...

I can reboot the machine, start up Ubuntu One Preferences again, and after 5-10 seconds it hangs again. Every single time.

And this has happened to me on two different computers. Tried reinstalling this one machine four times over the last month, mostly due to other problems and such. Same problem with Ubuntu One each time. (Complete reinstall, wiping the disk included my home directory).

This is the "ps aux" output after starting Ubuntu One, after a reboot, while it hangs:
jorno@jorn-laptop:~$ ps aux|grep ubuntuone
jorno 1807 0.0 0.0 4088 588 ? S 22:52 0:00 /bin/sh -c [ -d "$HOME/Ubuntu One" ] && ubuntuone-launch
jorno 1808 0.0 0.6 99200 19740 ? S 22:52 0:00 /usr/bin/python /usr/bin/ubuntuone-launch
jorno 1917 0.1 1.4 380348 40536 ? SLl 22:57 0:01 /usr/bin/python /usr/bin/ubuntuone-preferences
jorno 1953 0.3 1.0 245232 30828 ? SL 22:57 0:03 /usr/bin/python /usr/lib/ubuntuone-client/ubuntuone-login

jorno@jorn-laptop:~$ lsb_release -rd
Description: Ubuntu 10.04 LTS
Release: 10.04

jorno@jorn-laptop:~$ apt-cache policy ubuntuone-client
ubuntuone-client:
  Installert: 1.2.1-0ubuntu2
  Kandidat: 1.2.1-0ubuntu2
  Versjonstabell:
 *** 1.2.1-0ubuntu2 0
        500 http://no.archive.ubuntu.com/ubuntu/ lucid-updates/main Packages
        100 /var/lib/dpkg/status
     1.2.1-0ubuntu1 0
        500 http://no.archive.ubuntu.com/ubuntu/ lucid/main Packages

It's getting pretty frustrating, seeing as this Ubuntu One could be a good service. But I'm not able to use it from within Ubuntu 10.04.

Have tried login on the Ubuntu One web page, and deleting all associated computers, before trying it all once again. Did not do me any good.

Is it my account? Or is it just me? :\ Getting pretty frustrating.

Kind regards from Norway,
Jørn.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: ubuntuone-client-gnome 1.2.1-0ubuntu2
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic x86_64
Architecture: amd64
Date: Wed Jun 2 23:11:39 2010
ExecutablePath: /usr/bin/ubuntuone-preferences
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100427.1)
InterpreterPath: /usr/bin/python2.6
ProcEnviron:
 LANGUAGE=nb_NO:nb:no_NO:no:nn_NO:nn:en
 LANG=nb_NO.utf8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client

[jorno (jorn-odberg)]

In desperation I tried killing every ubuntuone-* processess:

jorno@jorn-laptop:~$ ps aux|grep ubuntuone
jorno 2815 0.4 1.4 375004 40352 ? SLl 23:31 0:00 /usr/bin/python /usr/bin/ubuntuone-preferences
jorno 2851 1.1 1.0 124456 30444 ? Sl 23:31 0:02 /usr/bin/python /usr/lib/ubuntuone-client/ubuntuone-syncdaemon
jorno 2860 0.5 1.0 245220 30800 ? SL 23:31 0:01 /usr/bin/python /usr/lib/ubuntuone-client/ubuntuone-login
jorno 2920 0.0 0.0 7620 912 pts/0 S+ 23:35 0:00 grep --color=auto ubuntuone
jorno@jorn-laptop:~$ kill -9 2815
jorno@jorn-laptop:~$ kill -9 2851
jorno@jorn-laptop:~$ kill -9 2860

After that, I deleted everything related to "ubuntuone" in my homedir:

jorno@jorn-laptop:~$ find . -iname '*ubuntuone*'|xargs rm -rf

And then I tried starting 'ubuntuone-preferences' from the commandline:

jorno@jorn-laptop:~$ ubuntuone-preferences
Exception in thread Thread-2:
Traceback (most recent call last):
  File "/usr/lib/python2.6/threading.py", line 532, in __bootstrap_inner
    self.run()
  File "/usr/lib/python2.6/threading.py", line 484, in run
    self.__target(*self.__args, **self.__kwargs)
  File "/usr/bin/ubuntuone-preferences", line 162, in do_rest_request
    callback(result)
  File "/usr/bin/ubuntuone-preferences", line 684, in got_quota_info
    self.update_quota_display(used, total)
  File "/usr/bin/ubuntuone-preferences", line 638, in update_quota_display
    'percent' : percent })
KeyError: 'brukt'

And then it hangs.......

[jorno (jorn-odberg)]

I will now attach every single logfile from within ~/.cache/ubuntuone/log/ , after the above steps... They should only include the most relevant info, I suppose...

[jorno (jorn-odberg)]

There you go! Everything I could possible think of including... Please tell if you need anything else, I'd be happy to provide it! :-)

[Duane Hinnen (duanedesign)]

jorno,
Thank you for being so thorough in your bug report. I am working on grouping the reports of this bug. So I am marking this bug a duplicate of bug 578977 . Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

thank you,
duanedesign

[Duane Hinnen (duanedesign)]

I found a better bug report to mark as the 'master' report. If you are affected by this bug please see bug 571616 for the latest on this issue.
thank you,
duanedesign