MSN accounts "freeze" on network interruption.

[Perkins]

Binary package hint: empathy

When an MSN account is signed on, and the network connection is interrupted, even very briefly, even by such things as switching from a wired to a wireless connection, the account completely freezes. It receives no further contact updates, it allows no incoming or outgoing messages, although it will pretend that it is sending them. Any contacts who were online at the time of the interruption remain visible, even if the account in question is deleted. The only way I have found to clear the blockage is to delete the account, shut down Empathy, and then re-add the account. Needless to say, having to do this every time there is a *minor* network service interruption of any kind is a serious annoyance.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: empathy 2.30.1-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic i686
Architecture: i386
CheckboxSubmission: 1ffc70464a61577edc395c2691103d43
CheckboxSystem: b1865df84255b8716d3bcc269ff410d1
Date: Wed Jun 2 11:02:33 2010
EcryptfsInUse: Yes
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: empathy

[Omer Akram (om26er)]

Thanks for the bug report. Can you please tell how long did you wait to see if empathy would automatically disconnect? and also can you please attach butterfly logs during this situation. to do that click help>debug there select butterfly and click save and attach that file here

[Perkins (lperkins)]

It took me a while to realise just what was happening, but it seems that it doesn't automatically disconnect at all. Even across Empathy runs. There was a period of about a week where I could not for the life of me figure out why I couldn't seem to talk to anybody. I will go back to using it as my MSN client and pull the logs when it happens again.

[Perkins (lperkins)]

Well, that didn't take long. None of my contacts can see me, and I can't see them, even though we're all signed in... I'll attach the debug log. It's behaving slightly differently this time in that when I disable the account, the one contact in the list does disappear. But messages still don't go through, and the people who have signed in since the network glitch still don't show up.

[Pedro Villavicencio (pedro)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue that you reported is one that should be reproducible with the live environment of the Desktop CD of the stable release - Oneiric Ocelot. It would help us greatly if you could test with it so we can work on getting it fixed. You can find out more about it at http://www.ubuntu.com/download . Thanks again and we appreciate your help.

[Launchpad Janitor (janitor)]

[Expired for telepathy-butterfly (Ubuntu) because there has been no activity for 60 days.]