Files inside folders are gone

[Thiago Henrique Santos]

For some reason all my files inside folders disappeared.

I was using the service without problems since the previously version of Ubuntu. Due a problem with my internal HD I stayed 3 weeks using my computer with a Ubuntu Live CD. During this time I had access to my backuped files trough Ubuntu One Web Interface without problems.

When I finally bought a new HD I installed Lucid Lynx and configured Ubuntu One. The files that aren't inside folders and the folder structure was downloaded to my computer but, the folders was empty. I tried then access the files trough the web interface and noticed that the files disappeared from there also.

I tough that could be some server problem and wait some time but the files are really gone. At this point the web interface show me the info that I'm using 1.8mb of space and before that I was using approximately 300mb.

I tried to contact support trough email, but they only take care of billing support, which is not the case, and recommended me to go to the forums. I went tho the forums and they also couldn't help me. They said that I should open a bug report. So he we are.

At this point I'm really worry about the possibility of had lost all my files and just to be clear, the only thing that I did was configure the Ubuntu One on my new Lucid installation and waited for my files, that never showed up.

---
Architecture: i386
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Release Candidate i386 (20100419.1)
Package: ubuntuone-client 1.2.1-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=pt_BR:pt:pt_PT
 LANG=pt_BR.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic-pae 2.6.32.11+drm33.2
Tags: lucid
UbuntuOneOAuthLoginLog:
 2010-04-28 14:01:25,176:176.117897034 ubuntuone-login Starting Ubuntu One login manager version 1.2.1
 2010-04-28 14:01:38,230:230.658054352 UbuntuOne.OAuthDesktop.auth Token was not successfully retrieved: data was 'Invalid request token: 3txDvdXZ1Q59bC3Dj7S1'
 2010-04-28 14:01:38,231:231.930971146 UbuntuOne.OAuthDesktop.auth Failed to get access token.
 2010-04-28 14:01:38,244:244.80509758 ubuntuone-login Invalid request token: 3txDvdXZ1Q59bC3Dj7S1
 2010-04-28 14:01:38,344:344.22492981 ubuntuone-login Access to Ubuntu One was denied.
UbuntuOneUserSyncdaemonConfig:
 [bandwidth_throttling]
 on = False
 read_limit = 2097152
 write_limit = 2097152
Uname: Linux 2.6.32-22-generic-pae i686
UserGroups: adm admin cdrom dialout lp lpadmin plugdev sambashare vboxusers

[Thiago Henrique Santos (thenriques45)]

apport information

[Thiago Henrique Santos (thenriques45)]

apport information

[Thiago Henrique Santos (thenriques45)]

apport information

[Thiago Henrique Santos (thenriques45)]

apport information

[Canale Grande (canalegrande)]

Same problem here. Using lucid.
I bought some songs through ubuntuone music store on my notebook. When I tried to download (sync) them in rhythmbox on my netbook I got the message "This song was deleted or moved from your library. You can download it again 5 more times.
I never deleted or moved it from my Library. Some songs are still there, others, even older ones are marked with the same messages. Again others show "Transferring to your Ubuntu One storage" but with no activity shown, menaing the progress bar stays empty forever.

[Shane Fagan (shanepatrickfagan)]

Hi, i'm sorry to hear Ubuntu One isn't working properly for you. Are you
still having this issue with all the updates installed? If so comment
and we can look at it some more.

Thanks
Shane

[Launchpad Janitor (janitor)]

[Expired for Ubuntu One Client because there has been no activity for 60 days.]