u1sync fails to upload files

[Munchkinguy]

Binary package hint: ubuntuone-client

Ubuntu 10.04

After initializing a folder using u1sync --initialize, I run u1sync again to upload the files to my Ubuntu One account. The attempt fails and the following error message is displayed:

Fetching metadata...
Traceback (most recent call last):
  File "/usr/bin/u1sync", line 29, in <module>
    exit(main(*sys.argv))
  File "/usr/lib/python2.6/dist-packages/ubuntuone/u1sync/main.py", line 462, in main
    do_main(argv=argv)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/u1sync/main.py", line 444, in capture_exception
    func()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/u1sync/main.py", line 423, in run_client
    dry_run=options.dry_run, quiet=options.quiet)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/u1sync/main.py", line 168, in do_sync
    remote_tree = client.build_tree(info.share_uuid, info.root_uuid)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/u1sync/client.py", line 73, in wrapper
    ent = func(*arg, **kwargs)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/u1sync/client.py", line 613, in build_tree
    node.content_hash)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/u1sync/client.py", line 379, in defer_from_thread
    failure.raiseException()
  File "/usr/lib/python2.6/dist-packages/twisted/python/failure.py", line 326, in raiseException
    raise self.type, self.value, self.tb
ubuntuone.storageprotocol.errors.TryAgainError: TRY_AGAIN

[Bilal Akhtar (bilalakhtar)]

Looks like this bug is a duplicate of bug #580399 .

[Mitch Towner (kermiac)]

I'm sorry to hear Ubuntu One is not working properly for you. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue.

1) Quit the Ubuntu One client. Open Applications->Accessories->Terminal, then run the command:
u1sdtool -q

2) Run the following in the Terminal:
mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in the Terminal to open/create this file:
gedit ~/.config/ubuntuone/syncdaemon.conf

#Add the following two (2) lines to this file and save:
[logging]
level = DEBUG

4) Run the following in the Terminal to start the ubuntu one deamon/service:
u1sdtool -c

5) Let Ubuntu One run for a while, copy some files into your Ubuntu One Folder.
Then attach your ubuntuone logs to this bug. Please zip your $HOME/.cache/ubuntuone/log/ folder and attach the zip here.

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.

[Munchkinguy (10068660)]

Here is the Log file, as requested.

[Duane Hinnen (duanedesign)]

Munchkinguuy,
looks like it keeps getting disconnected. The server performance right now is degraded, They are working hard on a fix. Until that gets fixed I would say its probably serverside.

The u1sync tool is used for testing and not something that is recommended for daily use. Have you noticed this behaviour connecting with u1sdtool -c or clicking connect in the U1 Preferences window?

Thank you,
duanedesign

[Munchkinguy (10068660)]

When I did the test in order to upload the Log, I did it by clicking connect in the U1 Preferences window.

[Mitch Towner (kermiac)]

Hi Munchkinguy. The server performance has improved a lot recently. Can you please advise if you are still experiencing this issue?

If this is still an issue for you, please upload fresh logs as outlined in comment #2.

Thanks in advance!

[Munchkinguy (10068660)]

Works for me, thanks.