[ACER Travelmate 240] During install "Unable to load, unsupported WMI interface"

[vengudi swaminathan sridharan]

Binary package hint: ubuntu-docs

I am using ubuntu 9.10. I got 10.04 from Netherlands. But when I wanted to install it by restarting the computer with the cd in the drive, I got the following message: "Unable to load, unsupported WMI interface" after which there was only a blank screen and I had to press the on/off button of the computer to turn the computer off.

[Jeremy Foshee (jeremyfoshee)]

Hi vengudi,

Please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, please run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 586391

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[vengudi swaminathan sridharan (vssridharan)]

Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: sridhar 1359 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'I82801DBICH4'/'Intel 82801DB-ICH4 with CS4299 at irq 10'
   Mixer name : 'Cirrus Logic CS4299 rev 4'
   Components : 'AC97a:43525934'
   Controls : 36
   Simple ctrls : 22
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=61870a4a-7419-49cc-9cfa-a342082f9e16
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
Lsusb:
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer TravelMate 250
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
 Socket 1:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
 Socket 1:
   no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-21-generic root=UUID=a8018e81-963d-4b3a-be51-477e11a31be2 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_IN
ProcVersionSignature: Ubuntu 2.6.31-21.59-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-21-generic N/A
 linux-firmware 1.26
RfKill:

Uname: Linux 2.6.31-21-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 01/29/04
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V1.15
dmi.board.name: TravelMate 240
dmi.board.vendor: Acer
dmi.board.version: Rev.A
dmi.chassis.type: 1
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV1.15:bd01/29/04:svnAcer:pnTravelMate250:pvr-1:rvnAcer:rnTravelMate240:rvrRev.A:cvnAcer:ct1:cvrN/A:
dmi.product.name: TravelMate 250
dmi.product.version: -1
dmi.sys.vendor: Acer

[vengudi swaminathan sridharan (vssridharan)]

Hi,

I tried to download the ISO image frm the site suggested by you, but
even that was not possible as the download gets interrupted when the
download is almost complete (98%) I tried twice with a lot of patience!
I also tried the command from the terminal suggested by you. Sometime
ago I even tried updating to 10.04 from the update page of Ubuntu.
It took a long time but ultimately failed. I had to re install 9.10 as
the update caused difficulties in loading Ubuntu. Any suggention?,

Regards

Vengudi Sridharan.

Jeremy Foshee wrote:
> Hi vengudi,
>
> Please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, please run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.
>
> apport-collect -p linux 586391
>
> Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.
>
> Thanks in advance.
>
> [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]
>
>
> ** Tags added: needs-kernel-logs
>
> ** Tags added: needs-upstream-testing
>
> ** Tags added: kj-triage
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>
>

[vengudi swaminathan sridharan (vssridharan)]

Hi,

Thanks.

I still am unable to install ubuntu 10.04. I am not sure if I should
take the update to 10.04 option from the update manager as it caused
problem last time I did it and I had to re install 9.10 once again. Any
suggestion?

Vengudi Sridharan.

Andy Whitcroft wrote:
> ** Summary changed:
>
> - During install "Unable to load, unsupported WMI interface"
> + [ACER Travelmate 240] During install "Unable to load, unsupported WMI interface"
>
> ** Tags added: kernel-core
> ** Tags removed: kernel-uncat
>
>

[Brad Figg (brad-figg)]

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.