Ubuntu One does not sync

[Garvan O'Keeffe]

I have two computers connected to an Ubuntu One Account and they have not worked correctly since updating to 10.04, In both cases I did a new full install. I have tried various things, including copying the files by flash disk into the U1 folder, trying different network providers, un-installing and reinstalling U1, unregistering computers and re-registering but while some files sync, others do not. The u1 icon in nautilus on both computers is permanently set on the emblem "ubuntuone-unsynchronized".

Currently my desktop is showing all files synced, but the u1 icon is still wrong. My Netbook (this computer) will not sync and has not uploaded a new file I created. I believe both computers are not working correctly.

I have been advised to file a separate bug report from the others I find, and will attach the debug files later from this computer.

Thank you for your help,

Garvan
---
Architecture: i386
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu-Netbook-Remix 9.10 "Karmic Koala" - Release i386 (20091028.4)
NonfreeKernelModules: wl
Package: ubuntuone-client 1.2.1-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Tags: ubuntu-une lucid
UbuntuOneClientConfig:
 [ubuntuone]
 connected = True
 connect = 2
 show_applet = 0
 bookmarked = True
UbuntuOneSyncdaemonExceptionsLog:

UbuntuOneUserSyncdaemonConfig:
 [bandwidth_throttling]
 read_limit = 2097152
 write_limit = -1
 on = False
Uname: Linux 2.6.32-22-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Garvan O'Keeffe (sisophon2001)]

apport information

[Garvan O'Keeffe (sisophon2001)]

apport information

[Garvan O'Keeffe (sisophon2001)]

apport information

[Garvan O'Keeffe (sisophon2001)]

apport information

[Garvan O'Keeffe (sisophon2001)]

While completing the bug report my Netbook finally synced,and the U1 icon updated. Still I have decide to complete the bug report, as my desktop computer is still not synced. I hope there might be valuable information in the attached logs.

Garvan

[Duane Hinnen (duanedesign)]

Garvan
I appreciate the frustration you are experiencing. The Lucid release brought a record number of new users. It overwhelmed the U1 servers. The U1 team is working hard to fix the slow system performance. That being said, there was something client side I noticed.

UbuntuOneUserSyncdaemonConfig:
 [bandwidth_throttling]
 read_limit = 2097152
 write_limit = -1

The write_limit is -1. To fix this close Ubuntu one Preferences. Then open a Terminal. Run the following command to close the syncdaemon:

u1sdtool -q

Then remove the config. It will be recreated the next time you launch Ubuntu One.:

rm ~/.config/ubuntuone/syncdaemon.conf

Then restart Ubuntu One as usual.

thank you ,
duanedesign

[Garvan O'Keeffe (sisophon2001)]

duanedesign,

Thank you for your help. My Netbook has now synced fully, downloading the remaining three files from U1 and updating the icons correctly.

I tried the same thing with my desktop, but it is still giving problems. U1 icon shows the un-synced emblem. and one file has not been downloaded even though Ubuntiu One Preferences reports all files are synced.

garvan@dell-desktop:~$ u1sdtool -s
State: QUEUE_MANAGER
    connection: With User With Network
    description: processing queues
    is_connected: True
    is_error: False
    is_online: True
    queues: IDLE

I think the best thing to do is file a new bug report for the desktop, and hope something turns up in the logs.

Thank you for your help,

Garvan

[Duane Hinnen (duanedesign)]

Garvan,
Glad it got sorted out. Thank you for taking the time to update the status of your bug.

thank you,
duanedesign