Ubuntu one never finishes synchonizing

Bug #585518 reported by robbanl
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu One Client
Expired
Undecided
Unassigned

Bug Description

I've been synchronizing two folders with the size of 98,4mb for over 2 weeks. The status is always synchronizing and it never finishes. A lot of files is uploaded if not all to the servers. On my second computer the folders get the green emblem of being completed but the files inside the folders never downloads.
---
Architecture: i386
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
Package: ubuntuone-client 1.2.1-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANG=sv_SE.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Tags: lucid
UbuntuOneSyncdaemonExceptionsLog:

UbuntuOneUserSyncdaemonConfig:
 [bandwidth_throttling]
 read_limit = 2097152
 write_limit = 2097152
 on = False
Uname: Linux 2.6.32-22-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

Revision history for this message
robbanl (robert-lindberg1978) wrote : Dependencies.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
robbanl (robert-lindberg1978) wrote : UbuntuOneClientPackages.txt

apport information

Revision history for this message
robbanl (robert-lindberg1978) wrote : UbuntuOneOAuthLoginLog.txt

apport information

Revision history for this message
robbanl (robert-lindberg1978) wrote : UbuntuOnePreferencesLog.txt

apport information

Revision history for this message
robbanl (robert-lindberg1978) wrote :
Roman Yepishev (rye)
tags: added: slow-sync
Revision history for this message
Duane Hinnen (duanedesign) wrote :

robbani,
I appreciate the frustration you are experiencing. The Lucid release brought a record number of new users that severly degraded performance. The U1 team is working hard to fix the slow system performance

thank you ,
duanedesign

Revision history for this message
Joshua Hoover (joshuahoover) wrote :

Hi Robbani,

As Duane pointed out, this is related to slow performance of syncing right now. I didn't want to say that was the issue for sure (in the forums) before I got a chance to look at the log files. Now that we have the log files, it appears things are working but at a very slow rate which causes the folders to show up as synched but not the files. We're working on fixing this ASAP.

Thanks,

Joshua

Revision history for this message
Shane Fagan (shanepatrickfagan) wrote :

Hi, i'm sorry to hear Ubuntu One isn't working properly for you.
The performence should be a little better now.
If you are still having this problem, comment and we can look at it some more.

Thanks
Shane

Changed in ubuntuone-client:
status: New → Incomplete
assignee: nobody → Shane Fagan (shanepatrickfagan)
Changed in ubuntuone-client:
assignee: Shane Fagan (shanepatrickfagan) → nobody
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for Ubuntu One Client because there has been no activity for 60 days.]

Changed in ubuntuone-client:
status: Incomplete → Expired
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