crashes when pressing install. Denies reporting the bug because of obsolete packages.

Bug #585374 reported by Rune Philosof
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
update-manager (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Binary package hint: update-manager

1) rune@hilbert:~$ lsb_release -rd
Description: Ubuntu 9.10
Release: 9.10

2) rune@hilbert:~$ apt-cache policy update-manager
update-manager:
  Installeret: 1:0.126.9
  Kandidat: 1:0.126.9
  Versionstabel:
 *** 1:0.126.9 0
        500 http://dk.archive.ubuntu.com karmic-updates/main Packages
        100 /var/lib/dpkg/status
     1:0.126.6 0
        500 http://dk.archive.ubuntu.com karmic/main Packages

3) I press install, and it installs. Alternatively, update-manager crashes and I am able to report the issue.

4) update manager crashed when pressing install, before it asked for the password. I am not allowed to report the problem.

The problem cannot be reported:

You have some obsolete package versions installed. Please upgrade the following packages and check if the problem still occurs:

libgssapi-krb5-2, libk5crypto3, libkrb5-3, libkrb5support0

Looking in .xsession-errors I find:
Traceback (most recent call last):
  File "/usr/lib/python2.6/dist-packages/UpdateManager/UpdateManager.py", line 581, in on_button_install_clicked
    self.cache.checkFreeSpace()
  File "/usr/lib/python2.6/dist-packages/DistUpgrade/DistUpgradeCache.py", line 1055, in checkFreeSpace
    for (dir, size) in [(archivedir, self.requiredDownload),
  File "/usr/lib/python2.6/dist-packages/UpdateManager/Core/MyCache.py", line 72, in requiredDownload
    pm.GetArchives(fetcher, self._list, self._records)
SystemError: E:I wasn't able to locate file for the libgssrpc4-pakken package. This might mean you need to manually fix this package.
checking for valid crashreport now
update-manager
** (update-notifier:2224): DEBUG: fire up the crashreport tool

This is not the first time I encounter this crash behavior. It apparently occurs when the update-manager window has been idling for a lot of time and I then press install. As if the cache somehow becomes invalid.
If I restart the update-manager or press the update button before installing; it works perfectly.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in update-manager (Ubuntu):
status: New → Confirmed
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