empathy hangs when calling a gtalk(windows) user

[Miroslav Hadzhiev]

Binary package hint: empathy

If Google Talk protocol is in use, "Send a file" does not work as well as audio conversions.The other side is using the Google Talk application under Windows XP.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: empathy 2.30.1-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic x86_64
Architecture: amd64
Date: Mon May 24 19:38:52 2010
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy

[Omer Akram (om26er)]

File transfer does not work if the other user is using windows client although work is inprogress on implementing that http://telepathy.freedesktop.org/wiki/Protocols%20Support
For audio call... hmmm seem to be working fine here with the other user on windows 7

[Miroslav Hadzhiev (xtigyro)]

Ok, Omer! I'll retest it. (:

[Miroslav Hadzhiev (xtigyro)]

Today I retested it and again the application hanged with the message "Connecting...".

[Omer Akram (om26er)]

I cant reproduce this issue. the problem I face is that whenever a windows user calls me empathy hangs but if I call the call goes smooth as it should

[Miroslav Hadzhiev (xtigyro)]

Nevertheless, there is obviously a problem.
I've already tried several times and it does not work in both cases for me.

[Miroslav Hadzhiev (xtigyro)]

And exactly the same issue is reported on GNOME Bugzilla:
https://bugzilla.gnome.org/show_bug.cgi?id=620056

[Omer Akram (om26er)]

thanks for linking the bug report

[Miroslav Hadzhiev (xtigyro)]

You're welcome, Omer! (:

[Tarun Khanna (tarunkhanna)]

I reported the above issue on gnome bugzilla. After Guillaume Desmottes' suggestion I added the telepathy ppa and upgraded all the packages, I think farsight being the important one. After that I was able to make Audio call between my 32 bit Netbook Remix and my Nokia N900. I also tried 64 bit Ubuntu and that worked fine too. I added the telepathy ppa found here

https://edge.launchpad.net/~telepathy/+archive/ppa

[Miroslav Hadzhiev (xtigyro)]

Yes, it works now (the aforesaid PPA in use) though the sound quality is not very good.

[Omer Akram (om26er)]

can you downgrade the other packages and only use the upto date farsight so that we could know what actually is causing the problem

[Miroslav Hadzhiev (xtigyro)]

@Omer:

And how can I do that? (:

P.S. I removed the PPA and tried 'sudo apt-get dist-upgrade' but no packages were downgraded.

[Omer Akram (om26er)]

actually you should just downgrade farsight and see if the problem is there.

$ sudo apt-get install libgstfarsight0.10-0/lucid python-farsight/lucid

[Miroslav Hadzhiev (xtigyro)]

I made a clean install of Ubuntu Lucid then updated only these two packages + 'libgupnp-igd' as an upgrade dependency.

And yes, the problem with the audio calls is solved though the audio quality is not very good for sure and there is a lot of echo.

[Omer Akram (om26er)]

which makes this a duplicate of bug 566378